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What is Ava?
What is Ava?
How is Ava different from period trackin...
What is Ava 1.2?
What is Ava 1.2?
Can I buy strap 1.2 on its own?
The bracelet keeps falling off at night....
I've ordered the strap 1.2 upgrade ...
Is strap 1.2 made of a different materia...
How to Assemble the Ava
How do I setup my Ava account?
What devices is Ava compatible with?
Where can I find the Ava app?
I didn't receive an email to activa...
Device & Strap
What is the Ava and its strap made of?
What do the different LED lights mean?
Can I charge the Ava with my phone cable...
How often do I have to charge the batter...
How long of charge does the battery hold...
Regular Use of Ava
How often do I have to wear the Ava?
What happens if I miss a night of wearin...
Can I wear Ava during the day while I am...
How can I clean the device?
What do I do if the battery doesn't...
How do I add a custom log?
Can I log a positive urinal LH test?
What does the green checkmark next to th...
What does the purple dot above the date ...
Is cervical mucus incorporated into my f...
What can I see in my “History” view?
Where can I find my history view?
Why can't I see my history?
How many cycles can I see in history?
Why I can’t see some of my cycles in his...
What can I see in my cycle report?
Where can I find my cycle report?
Why can't I send my cycle report?
How many cycles can I see in my cycle re...
Can I remove some of my cycles from the ...
How can I see the tutorial again?
Why I do need to enter the onboarding in...
I entered the wrong information when I a...
What do the different screens in the app...
How do I add or edit my period?
How do I pair the Ava with my phone?
How do I sync my data?
I need to uninstall and reinstall the ap...
Why am I getting "data quality insu...
The app keeps crashing. What do I do?
Why do I receive messages to confirm my ...
I did not confirm Ava’s period predictio...
I have long cycles and I receive the per...
How does Ava predict my fertile window?
Why does Ava need a couple cycles to get...
Biphasic Parameter Pattern
What is a biphasic pattern?
How does Ava read my biphasic pattern?
When does Ava read my biphasic pattern?
Ava said I had a biphasic pattern but I ...
I didn't get a notification about a...
Parameters - Science Behind Ava
What is HRV?
How is my resting pulse rate measured?
How does Ava measure sleep state?
Why isn't my temperature matching u...
What is the difference between skin temp...
Analyzing Your Charts
Your website says Ava tracks 9 parameter...
Why does my chart look so erratic? I can...
First Ava showed me a fertile window of ...
I'm getting the exact same resting ...
I don't see a clear pattern in my r...
I’m on a birth control pill. Can I start...
Can Ava be used for contraception?
Should I wear Ava if I'm sick?
Do any medications affect my Ava results...
Can I send the information to my doctor?
Infertility & Irregular Cycles
I have irregular cycles. Can I still use...
Can Ava be used if I am not ovulating or...
Can I use Ava if I have PCOS?
How does Ava work for women with PCOS?
Does Ava work for women with infertility...
Pregnancy, Miscarriage, Postpartum
I’m pregnant. Can I still use the Ava?
I just found out I’m having a miscarriag...
Can I use Ava while breastfeeding?
I’ve given birth recently but not breast...
I have a skin allergy. Can I still use A...
I injured the skin of my wrist. Is it sa...
I got a bad sunburn and my wrist is now ...
I have a tattoo on my wrist. Can I stil...
I developed a rash on my skin where I we...
I work the night shift. Can I still use ...
My kids wake me up several times a night...
Will my sleeping position affect Ava’s r...
Should I wear Ava if I take a nap?
Can I wear Ava while I'm not sleepi...
Travel & Lifestyle
I’m traveling across time zones but want...
I’m traveling to an area of high altitud...
Should I wear Ava after I've been d...
Does exercising influence my results?
If I exercise and lose weight, can I cha...
Payment & Billing
Where can I buy Ava?
Can I find Ava in a retail store?
Methods of Payment
Do you have promo or discount codes I ca...
Do you have a payment plan option?
Where do you ship?
Can I track my parcel?
Is there an express delivery option?
Is the Ava packaged discretely?
Returns, Refunds, Warranty
What is Ava's return/refund policy?
What is Ava's order cancellation po...
I got pregnant before my Ava arrived, ca...
I heard you replaced other users’ Avas. ...
What is the Referral Program?
I used my friend's referral link bu...
How long does it take to get the refund ...
How many $20 refunds can I earn?
Why haven't I received my referral ...
Does the device emit any harmful radiati...
Is the Ava sending data while I sleep?
Is my data safe, private, and protected?
Is my data accessible by third parties?
Why should I enable Customer Support to ...
Will you use my data for anything else?
Do you know what I'm doing when I w...
Is Ava waterproof?
Can I give my Ava to a friend to use?
Will the room temperature, weather, or s...
Does Ava work for women who are overweig...
Can I wear Ava over my pajamas?
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