Device & Strap

What is the Ava and its strap made of?

All our raw materials are medical grade and biocompatible, therefore, not harmful to human skin. The Ava device as a whole, including the color pigments and coating, passed the Cytotoxicity test, meaning the m...

Read Article

What do the different LED lights mean?

Read Article

Can I charge the Ava with my phone cable?

If your phone uses a micro USB cable, then yes, you can use your phone cable and adapter to charge your Ava.

Read Article

How often do I have to charge the battery?

Ava should be charged daily. Here are some guidelines for charging correctly: You can charge your Ava either by plugging the USB cord into a base that you already have, or plugging it into a computer. Whe...

Read Article

How long of charge does the battery hold?

A fully charged Ava will last through the night.

Read Article

The bracelet fell off while I was sleeping. Are my results still accurate?

Ava needs to be worn for a minimum of 4 hours and needs to record at least 3 hours of sleep to have enough data. It does allow for small gaps or interruptions in the middle of sleeping as long as the previous p...

Read Article

How do I know my Ava is recording data?

When you fasten the Ava around your wrist, there is a sensor light on the underside of the pod that should switch on upon contact with your skin. This light should stay on as long as Ava is in contact with you...

Read Article

My Ava gets really hot, what should I do?

If you find that your Ava is getting really hot when it's charging, this may be due to the adapter or power bank that you're using. Devices such as power banks and portable chargers may use too much power, the...

Read Article

Does the strap come in different sizes?

Ava fits wrists between 12.5 cm (4.9 in) and 19.5 cm (7.6 in).

Read Article

Are there different strap colors?

The Ava strap only comes in on color - mint green. We promise you'll still look stylish while you're sleeping!

Read Article