Returns, Refunds, Warranty

What is Ava's return/refund policy?

As Ava is a medical device, it is non-returnable and non-refundable except in the case of material defects covered by our one-year limited warranty. If you think your Ava bracelet might be defective, please co...

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What is Ava's order cancellation policy?

Ava is a medical device, we have strict regulations around resales. As a result, we are unfortunately unable to cancel your order.

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I got pregnant before my Ava arrived, can I return it for a refund?

Congratulations on your pregnancy! Ava is a medical device and it is not possible for us to accept returns. What you may find helpful is that Ava launched a pregnancy tracker within the Ava app which can be u...

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I heard you replaced other users’ Avas. Will you replace mine?

Our policy is that Ava is non-returnable and non-refundable except in the case of material defects covered by our one-year limited warranty. If you think your Ava might be defective, please contact Customer Su...

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