Data Protection

Is my data safe, private, and protected?

The data that your Ava records is encoded using a proprietary protocol. Whenever the Ava app communicates with our servers – for example, when your data is securely uploaded to the servers – we using TLS/SSL t...

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Is my data accessible by third parties?

Never! The only way of making your data available to third parties is if you decide to show the app to someone, like your partner or your doctor. Your personal health data is anonymized so there is no risk of...

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Why should I enable Customer Support to access my data?

We understand and recognize how private and important your personal health data is. In “My Profile” of the Ava app, there is an option for you to “Enable Ava customer support to access my data”. You always ha...

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Will you use my data for anything else?

Your physiological data is stored in a separate database from your personal identifying information. The separated and fully anonymized data is used by our research team for further improving our algorithm. Th...

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Do you know what I'm doing when I wear the bracelet?

Ava can only tell whether you're awake or sleeping. The device only records your physiological data when you are wearing the Ava while sleeping and nothing else is being recorded.

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