Technical Troubleshooting

How do I pair the Ava with my phone?

Visit here for iPhone pairing help. Visit here for Android pairing help.

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How do I sync my data?

Visit here for iPhone syncing support. Visit here for Android syncing support.

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I need to uninstall and reinstall the app. Will I lose my data?

Don’t worry! Your data will not be lost if you need to uninstall and reinstall the app. Your data is associated with your account (username) and is not stored on your phone or the app. After reinstalling the ...

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Why am I getting "data quality insufficient or N/A"?

Ava needs to be worn for at least four hours during the night and record at least 3 hours sleep. If you are seeing "Data quality insufficient" and you wore Ava for at least four hours, there are a few other thi...

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The app keeps crashing. What do I do?

Please make sure that your phone software is up-to-date and you have downloaded the latest Ava app version as well. Ava app is currently version: 1.6.2 for iPhone 1.6.2 for Android If the Ava app is ...

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