Technical Troubleshooting

How do I pair the Ava with my phone?
Visit here for iPhone pairing help. Visit here for Android pairing help.
Thu, 18 Oct, 2018 at 9:08 AM
How do I sync my data?
Visit here for iPhone syncing support. Visit here for Android syncing support.
Mon, 29 Oct, 2018 at 2:51 PM
I tried to log into my account several times now my account is locked. What do I do ?
For your security, your account is locked for 30 minutes after several log in attempts. After this period you can try to log in again.  Alternatively, i...
Mon, 15 Oct, 2018 at 2:12 PM
I received several emails that someone has attempted to register with my e-mail address but it wasn’t me. What do I do?
The best protection for you is if you follow our password rules and secure your account with a strong password.  It can happen that someone has a similar...
Mon, 15 Oct, 2018 at 2:10 PM
I need to uninstall and reinstall the app. Will I lose my data?
Don’t worry! Your data will not be lost if you need to uninstall and reinstall the app. Your data is associated with your account (username) and is not st...
Mon, 24 Sep, 2018 at 1:02 PM
Why am I getting "data quality insufficient or N/A"?
Ava needs to be worn for at least four hours during the night and record at least 3 hours sleep. If you are seeing "Data quality insufficient" and ...
Mon, 24 Sep, 2018 at 1:02 PM
The app keeps crashing. What do I do?
Please make sure that your phone software is up-to-date and you have downloaded the latest Ava app version as well. Ava app is currently version:  1.9...
Tue, 23 Oct, 2018 at 1:03 PM