Please make sure that your phone software is up-to-date and you have downloaded the latest Ava app version as well.
Ava app is currently version:
- 1.9.10 for iPhone
- 1.9.9 for Android
If the Ava app is crashing, please contact Customer Support and provide them with a detailed description as to when the app is crashing. You can upload screenshots as well to let Support see what's happening as well.