17 March 2020 9:30 GMT
Ava Support - COVID-19 Update
Dear Ava User,
We know the events happening in our community and around the world are unsettling and we at Ava are sending out our caring wishes to those affected by the circumstances surrounding the COVID-19 virus.
We've also been working to keep our employees as safe as possible, including advising those who can to work from home. Knowing that this pandemic is challenging to all of us, we want to continue to provide you with the best support we can. As of now, nothing has changed with our support hours or the way you can contact us. You have access to our FAQs and you can submit a support ticket any time.
We will do our best to continue responding to you in less than 24 hours, but we kindly ask for your patience if we are a bit delayed. We hope that you, your family, and friends stay healthy and well.
Liebe Ava-Benutzer,
Die Ereignisse in unserer Gesellschaft und auf der ganzen Welt sind beunruhigend und wir von Ava senden unsere fürsorglichen Wünsche an diejenigen, die von den Umständen im Zusammenhang mit dem COVID-19-Virus betroffen sind.
Auch wir möchten unsere Mitarbeiter so gut wie möglich schützen und ermöglichen es ihnen von zu Hause aus zu arbeiten. Diese Pandemie ist für uns alle eine Herausforderung und wir wollen Sie weiterhin so gut wie möglich unterstützen. An unseren Supportzeiten und der Art und Weise, wie Sie uns kontaktieren können, hat sich nichts geändert. Sie haben weiterhin Zugang zu unsereren FAQs und können uns jederzeit eine Email schreiben.
Wir werden Ihnen wie gewohnt in weniger als 24 Stunden antworten. Wir bitten Sie jedoch um Geduld, falls sich unsere Antwort an Sie etwas verzögern sollte. Wir wünschen Ihnen und Ihrer Familie und Freunden, dass Sie gesund und wohlauf bleiben.
Ava isn't matching up with my other fertility signs, why?
Modified on: Mon, 24 Sep, 2018 at 1:02 PM
If you're concerned that your Ava predictions aren't matching up with other fertility signs you're observing, here's a series of questions to help figure out why:
Step 1: Are you are interpreting your other fertility signs correctly?
Step 2: Is your cycle is the right length for Ava (24 – 35 days)? Do you have PCOS? Ava has not been tested for either of those scenarios.
Step 3: Did you enter the correct information about your average cycle length data in the onboarding process? If not, you can override whatever you entered before by adding at least two cycles in the past of the correct length.
Step 4: Are you wearing Ava consistently enough throughout your entire cycle? We recommend wearing Ava during your entire cycle for both follicular and luteal phases.
Step 5: Have you been using Ava for more than three months? It can take up to three months for Ava to fully adjust to you.
Check out this blog post for more details on all these steps.
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