If you find that your Ava is getting hot while wearing (on your wrist), please remove the device and discontinue use immediately. If you find that the device is getting hot while charging, please unplug the device from power.


In both cases, please contact Customer Support. Do not continue use or charging if the device is hot. 

The heating of the device may be related to the adapter or power bank that you're using. Devices such as power banks and portable chargers can deliver too much power, causing your Ava to feel hot to the touch. The overheating condition can lead to a potential malfunction of the Ava.


Here are some Do's and Don'ts when it comes to charging your Ava: