Status: SYNC ERROR
We are aware of some users receiving an error message when trying to sync their data (Error during upload on S3 / S4 / S6 / S9).
If so, please expect a delay for your data to appear in the app - your data could appear several hours after syncing.
Please keep your bracelet charged. There is no need to attempt to sync again in the meantime.
If your data doesn't appear before you go to bed, please wear your Ava as usual, and sync tomorrow. If a sync issue persists where you do not see the above Error message, please open a ticket so we can troubleshoot directly with you.
SYNCHRONISIERUNGSFEHLER
Wir sind informiert, dass einige Benutzer beim Versuch, ihre Daten zu synchronisieren, eine Fehlermeldung erhalten (Error during upload on S3 / S4 / S6 / S9).
Nach der Synchronisierung muss mit einer Verzögerung gerechnet werden, bis Ihre Daten in der App angezeigt werden. Die Daten können mehrere Stunden nach der Synchronisierung angezeigt werden, da die Daten nur langsam unsere Server erreichen.
Bitte stellen Sie sicher, dass ihr Ava aufgeladen bleibt. In der Zwischenzeit muss keine erneute Synchronisierung versucht werden.
Bitte tragen Sie heute Nacht, wie gewohnt Ihre Ava. Sollten Sie weiterhin Synchronsierungsprobleme haben, die nicht mit der obengenannte Fehlermeldung zusammenhängt, bitten wir Sie uns ein Nachricht zu schicken damit wir Ihnen weiterhelfen können.
What do the different screens in the app show me?
Modified on: Mon, 24 Sep, 2018 at 1:02 PM
1. Your dashboard (home icon) is your main screen that summarizes the data you synced this morning:
- Your level of fertility
- Cycle phase (follicular or luteal)
- Cycle day
- Skin temperature
- Resting pulse rate
- Breathing rate
- HRV Ratio
- Tidbits of reproductive health information
2. Your charts (heart icon) screen shows five physiological parameters that your Ava is recording every night:
- Skin temperature
- Resting pulse rate
- Breathing rate
- HRV ratio
- Sleep
3. Your calendar screen shows a calendar-month view of your current cycle. You can always scroll to a previous month or scroll to a month in the future.
- Solid pink bars show your past period that you’ve entered into the calendar
- Shaded pink bars show your predicted future period
- Green bar shows your fertile window
- Light green indicates your “high fertility” days
- Dark green indicates your “peak fertility” days
- The last dark green day will always coincide with your ovulation date
- Ovulation is shown as an outline of a white circle encircling a solid white circle
*There is a small i at the bottom of your calendar screen that is "Your calendar key" and explains the above a little clearer.
4. The + symbol at the bottom of your screen always you to:
- Add/remove your period
- Enter dates where you’ve had sex
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