UPDATE: 15 June 2020 9:30 GMT
Ava Support - COVID-19 Update
Dear Ava User,
We know the events happening in our community and around the world are unsettling and we at Ava are sending out our caring wishes to those affected by the circumstances surrounding the COVID-19 virus.
We've also been working to keep our employees as safe as possible, including advising those who can to work from home. Knowing that this pandemic is challenging to all of us, we want to continue to provide you with the best support we can. As of now, nothing has changed with our support hours or the way you can contact us. You have access to our FAQs and you can submit a support ticket any time.
We will do our best to continue responding to you in less than 24 hours, but we kindly ask for your patience if we are a bit delayed. We hope that you, your family, and friends stay healthy and well.
Note: Please add support@avawomen.com to your contacts to ensure that you will receive our reply.
Liebe Ava-Benutzer,
Die Ereignisse in unserer Gesellschaft und auf der ganzen Welt sind beunruhigend und wir von Ava senden unsere fürsorglichen Wünsche an diejenigen, die von den Umständen im Zusammenhang mit dem COVID-19-Virus betroffen sind.
Auch wir möchten unsere Mitarbeiter so gut wie möglich schützen und ermöglichen es ihnen von zu Hause aus zu arbeiten. Diese Pandemie ist für uns alle eine Herausforderung und wir wollen Sie weiterhin so gut wie möglich unterstützen. An unseren Supportzeiten und der Art und Weise, wie Sie uns kontaktieren können, hat sich nichts geändert. Sie haben weiterhin Zugang zu unsereren FAQs und können uns jederzeit eine Email schreiben.
Wir werden Ihnen wie gewohnt in weniger als 24 Stunden antworten. Wir bitten Sie jedoch um Geduld, falls sich unsere Antwort an Sie etwas verzögern sollte. Wir wünschen Ihnen und Ihrer Familie und Freunden, dass Sie gesund und wohlauf bleiben.
Hinweis: Bitte fügen Sie support@avawomen.com Ihren Kontakten hinzu, um sicherzustellen, dass Sie unsere Antworten erhalten und der Spamfilter diese Emails nicht herausfiltert.
What is the 6-month money-back guarantee?
Modified on: Thu, 24 Sep, 2020 at 4:35 PM
Please note that no product can guarantee pregnancy, Ava included. But if our product doesn't work for you, the least we can do is promise that you won't pay unless you get results.
A “6-month money-back guarantee” means you’re protected if you purchased the Ava Premium bundle, wore the Ava bracelet continuously for at least six (6) months, and didn’t get pregnant during that time.
You’ll get a full refund if the following conditions are met:
- Your Ava bracelet was shipped to you at least 6 and no more than 8 months ago.
- You are the original purchaser of the Ava bracelet.
- You haven’t become pregnant since you began using Ava.
- If you got pregnant before your Ava bracelet arrived and have not opened your Ava, please refer to this article.
- Please note: This guarantee is intended for customers who find out that they cannot easily get pregnant using the Ava over time. We would like to contribute and lighten the burden on such customers, as they may face high costs and efforts on their fertility journey. If you got pregnant before your Ava bracelet arrived and you used it to monitor your pregnancy, Ava will not refund you under this guarantee.
- You have worn the Ava bracelet regularly. We require that you synced your Ava on average 90% of your cycle across all your complete cycles during the first 6 months of using Ava. A cycle is considered ‘complete’ when both the first day of your period and the last day before the next period are within the 6-month timeframe of first using Ava.
- In the unfortunate case of pregnancy loss, your time in pregnancy mode in the app will be regarded as one complete cycle.
- Days where Ava makes it impossible for you to wear your bracelet (e.g. during replacement shipping) or where you have technical syncing issues, count as synced days.
- You allow the Ava Customer Success team to look into this data at the time you request a return.
- If above conditions are met and your Ava bracelet has been returned and received at our warehouse as instructed.
If you have met the conditions for a full refund, please contact Customer Support.
Note: All refunds are made to the original method of payment.
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