17 March 2020 9:30 GMT
Ava Support - COVID-19 Update

Dear Ava User,
We know the events happening in our community and around the world are unsettling and we at Ava are sending out our caring wishes to those affected by the circumstances surrounding the COVID-19 virus.

We've also been working to keep our employees as safe as possible, including advising those who can to work from home. Knowing that this pandemic is challenging to all of us, we want to continue to provide you with the best support we can. As of now, nothing has changed with our support hours or the way you can contact us. You have access to our FAQs and you can submit a support ticket any time.

We will do our best to continue responding to you in less than 24 hours, but we kindly ask for your patience if we are a bit delayed. We hope that you, your family, and friends stay healthy and well.


Liebe Ava-Benutzer,
Die Ereignisse in unserer Gesellschaft und auf der ganzen Welt sind beunruhigend und wir von Ava senden unsere fürsorglichen Wünsche an diejenigen, die von den Umständen im Zusammenhang mit dem COVID-19-Virus betroffen sind.

Auch wir möchten unsere Mitarbeiter so gut wie möglich schützen und ermöglichen es ihnen von zu Hause aus zu arbeiten. Diese Pandemie ist für uns alle eine Herausforderung und wir wollen Sie weiterhin so gut wie möglich unterstützen. An unseren Supportzeiten und der Art und Weise, wie Sie uns kontaktieren können, hat sich nichts geändert. Sie haben weiterhin Zugang zu unsereren FAQs und können uns jederzeit eine Email schreiben.

Wir werden Ihnen wie gewohnt in weniger als 24 Stunden antworten. Wir bitten Sie jedoch um Geduld, falls sich unsere Antwort an Sie etwas verzögern sollte. Wir wünschen Ihnen und Ihrer Familie und Freunden, dass Sie gesund und wohlauf bleiben.

Parameters - Science Behind Ava

What is HRV?
HRV (heart rate variability) is the variation in the time interval from one heartbeat to the next. It can be used as an indicator of physiological stress. ...
Mon, 24 Sep, 2018 at 1:01 PM
How is my resting pulse rate measured?
Ava measures your pulse rate via optical feedback. The sensor technology is called photopletysmography.
Mon, 24 Sep, 2018 at 1:01 PM
How does Ava measure sleep state?
Currently sleep is based on movement detection. During deep sleep the body is at rest and moves very little, while during REM and normal sleep your body typi...
Mon, 24 Sep, 2018 at 1:01 PM
Why isn't my temperature matching up?
Your wrist temperature is lower than your oral temperature but just like your oral temperature, it changes based on your changing hormone levels. Though it m...
Mon, 24 Sep, 2018 at 1:02 PM
What is the difference between skin temp vs. oral temp vs. BBT?
Ava measures the temperature at your wrist so it will display a different temperature reading than you would get from an oral thermometer - even so, it is s...
Wed, 5 Jun, 2019 at 6:39 PM
What is breathing rate?
Breathing rate measures the number of breaths you take per minute, also known as the rate of respiration per minute.
Mon, 24 Sep, 2018 at 1:02 PM
How is breathing rate related to my cycle?
Several publications have published results indicating that breathing rate is higher in mid-luteal phase compared to the mid-follicular phase. An increase...
Mon, 24 Sep, 2018 at 1:02 PM
Will the breathing rate data be used in my fertility predictions?
Yes! Breathing rate is one of the parameters we're using to fine-tune the fertility predictions.
Mon, 24 Sep, 2018 at 1:02 PM
What kind of pattern should I be looking for in my breathing rate?
Breathing rate can vary widely during the course of a normal day because exercise, emotions/excitement, and other factors can all influence breathing rate. ...
Mon, 24 Sep, 2018 at 1:02 PM
How does breathing rate change during pregnancy?
Existing scientific publications suggests that breathing rate tends to remains stable and doesn't change significantly during pregnancy as compared to ...
Thu, 27 Sep, 2018 at 11:29 PM