UPDATE: 09 February 2021 07:30 PM GMT

Dear Ava User,

We always do our best to respond to your email within 24 hours, but due to circumstances surrounding the COVID-19 pandemic, we ask for your patience in case we are a bit delayed. Please add support@avawomen.com to your contacts to ensure that you will receive our reply. Stay healthy!

Your Ava Team


Liebe Ava Kundin,

Wir tun unser Bestes um Ihre e-mail innert 24h zu beantworten. Auf Grund der anhaltenden Pandemie, bitten wir Sie jedoch um Geduld, falls wir einmal länger brauchen. Bitte fügen sie support@avawomen.com zu Ihren Kontakten dazu, damit unsere Antworten Sie erreichen und nicht in Ihrem ‚spam‘ Ordner landen. Bleiben Sie gesund!

Ihr Ava Team

Analyzing Your Charts

Why are only some parameters visible to me in the app but not others?
Parameters like skin temperature and resting pulse rate are easier to quantify and display visually whereas others like movement are not. You have the o...
Fri, 5 Oct, 2018 at 4:22 PM
Ava tracks 7 parameters but I see only 5 of them. Why?
Some of the 7 parameters we track are interesting to our users such as skin temperature and resting pulse rate. Other parameters like movement and bioimped...
Wed, 29 Jul, 2020 at 10:11 PM
Why does my chart look so erratic? I can't see any pattern in the data.
The very first four days you wear Ava, it's common for your chart to look very erratic. This is because it takes a few days for the algorithm to underst...
Mon, 24 Sep, 2018 at 1:02 PM
Why did Ava change the length of my fertile window?
When Ava detects the very first signs that your fertile window is opening, it automatically projects a fertile window of 6 days, since this is the typical le...
Wed, 29 Jul, 2020 at 9:52 PM
Why am I getting the same pulse rate a few days in a row?
We recently changed the way we display resting pulse rate (RPR). The number you see for your RPR reading has always been a whole number because beats per ...
Wed, 29 Jul, 2020 at 9:53 PM
I don't see a clear pattern in my resting pulse rate. Why not?
In our clinical study, the most common resting pulse rate pattern we saw was this: RPR (resting pulse rate) is lowest during or just after menstruation. The...
Wed, 16 Jan, 2019 at 10:16 AM
Some parameters seems to be much too high. What happened?
If you see a very abnormal reading, it's likely due to a failure in measurement or data processing. To minimize the chances of these errors, try to wea...
Fri, 28 Sep, 2018 at 12:56 AM
Ava isn't matching up with my other fertility signs, why?
If you're concerned that your Ava predictions aren't matching up with other fertility signs you're observing, here's a series of questio...
Tue, 29 Dec, 2020 at 7:00 AM
Do you have more resources?
Our Ava World blog is a great resource on cycle tracking, conception, pregnancy and more! Feel free to browse around and read some insightful articles.  
Mon, 24 Sep, 2018 at 1:02 PM
What does the pink shading on the graph view mean?
This represents the days when you have your period or the time that Ava is predicting your period in the future.
Mon, 24 Sep, 2018 at 1:02 PM