17 March 2020 9:30 GMT
Ava Support - COVID-19 Update

Dear Ava User,
We know the events happening in our community and around the world are unsettling and we at Ava are sending out our caring wishes to those affected by the circumstances surrounding the COVID-19 virus.

We've also been working to keep our employees as safe as possible, including advising those who can to work from home. Knowing that this pandemic is challenging to all of us, we want to continue to provide you with the best support we can. As of now, nothing has changed with our support hours or the way you can contact us. You have access to our FAQs and you can submit a support ticket any time.

We will do our best to continue responding to you in less than 24 hours, but we kindly ask for your patience if we are a bit delayed. We hope that you, your family, and friends stay healthy and well.


Liebe Ava-Benutzer,
Die Ereignisse in unserer Gesellschaft und auf der ganzen Welt sind beunruhigend und wir von Ava senden unsere fürsorglichen Wünsche an diejenigen, die von den Umständen im Zusammenhang mit dem COVID-19-Virus betroffen sind.

Auch wir möchten unsere Mitarbeiter so gut wie möglich schützen und ermöglichen es ihnen von zu Hause aus zu arbeiten. Diese Pandemie ist für uns alle eine Herausforderung und wir wollen Sie weiterhin so gut wie möglich unterstützen. An unseren Supportzeiten und der Art und Weise, wie Sie uns kontaktieren können, hat sich nichts geändert. Sie haben weiterhin Zugang zu unsereren FAQs und können uns jederzeit eine Email schreiben.

Wir werden Ihnen wie gewohnt in weniger als 24 Stunden antworten. Wir bitten Sie jedoch um Geduld, falls sich unsere Antwort an Sie etwas verzögern sollte. Wir wünschen Ihnen und Ihrer Familie und Freunden, dass Sie gesund und wohlauf bleiben.

Analyzing Your Charts

Why are only some parameters visible to me in the app but not others?
Parameters like skin temperature and resting pulse rate are easier to quantify and display visually whereas others like movement are not. You have the o...
Fri, 5 Oct, 2018 at 4:22 PM
Your website says Ava tracks 7 parameters but I only see data for 5 of them. Why?
Some of the 7 parameters we track are interesting to our users such as skin temperature and resting pulse rate. Other parameters like movement and bioimped...
Thu, 7 Feb, 2019 at 9:22 PM
Why does my chart look so erratic? I can't see any pattern in the data.
The very first four days you wear Ava, it's common for your chart to look very erratic. This is because it takes a few days for the algorithm to underst...
Mon, 24 Sep, 2018 at 1:02 PM
First Ava showed me a fertile window of 6 days, and then it changed to 4 days. Why?
When Ava detects the very first signs that your fertile window is opening, it automatically projects a fertile window of 6 days, since this is the typical le...
Thu, 27 Sep, 2018 at 11:46 PM
I'm getting the exact same resting pulse rate a few days in a row, is that a bug? 
We recently changed the way we display resting pulse rate (RPR). The number you see for your RPR reading has always been a whole number because beats per ...
Mon, 24 Sep, 2018 at 1:02 PM
I don't see a clear pattern in my resting pulse rate. Why not?
In our clinical study, the most common resting pulse rate pattern we saw was this: RPR (resting pulse rate) is lowest during or just after menstruation. The...
Wed, 16 Jan, 2019 at 10:16 AM
Some parameters seems to be much too high. What happened?
If you see a very abnormal reading, it's likely due to a failure in measurement or data processing. To minimize the chances of these errors, try to wea...
Fri, 28 Sep, 2018 at 12:56 AM
Ava isn't matching up with my other fertility signs, why?
If you're concerned that your Ava predictions aren't matching up with other fertility signs you're observing, here's a series of question...
Mon, 24 Sep, 2018 at 1:02 PM
Do you have more resources?
Our Ava World blog is a great resource on cycle tracking, conception, pregnancy and more! Feel free to browse around and read some insightful articles.  
Mon, 24 Sep, 2018 at 1:02 PM
What does the pink shading on the graph view mean?
This represents the days when you have your period or the time that Ava is predicting your period in the future.
Mon, 24 Sep, 2018 at 1:02 PM