UPDATE: 15 June 2020 9:30 GMT

Ava Support - COVID-19 Update

Dear Ava User,

We know the events happening in our community and around the world are unsettling and we at Ava are sending out our caring wishes to those affected by the circumstances surrounding the COVID-19 virus.

We've also been working to keep our employees as safe as possible, including advising those who can to work from home. Knowing that this pandemic is challenging to all of us, we want to continue to provide you with the best support we can. As of now, nothing has changed with our support hours or the way you can contact us. You have access to our FAQs and you can submit a support ticket any time.

We will do our best to continue responding to you in less than 24 hours, but we kindly ask for your patience if we are a bit delayed. We hope that you, your family, and friends stay healthy and well.

Note: Please add support@avawomen.com to your contacts to ensure that you will receive our reply.

Liebe Ava-Benutzer,

Die Ereignisse in unserer Gesellschaft und auf der ganzen Welt sind beunruhigend und wir von Ava senden unsere fürsorglichen Wünsche an diejenigen, die von den Umständen im Zusammenhang mit dem COVID-19-Virus betroffen sind.

Auch wir möchten unsere Mitarbeiter so gut wie möglich schützen und ermöglichen es ihnen von zu Hause aus zu arbeiten. Diese Pandemie ist für uns alle eine Herausforderung und wir wollen Sie weiterhin so gut wie möglich unterstützen. An unseren Supportzeiten und der Art und Weise, wie Sie uns kontaktieren können, hat sich nichts geändert. Sie haben weiterhin Zugang zu unsereren FAQs und können uns jederzeit eine Email schreiben.

Wir werden Ihnen wie gewohnt in weniger als 24 Stunden antworten. Wir bitten Sie jedoch um Geduld, falls sich unsere Antwort an Sie etwas verzögern sollte. Wir wünschen Ihnen und Ihrer Familie und Freunden, dass Sie gesund und wohlauf bleiben.

Hinweis: Bitte fügen Sie support@avawomen.com Ihren Kontakten hinzu, um sicherzustellen, dass Sie unsere Antworten erhalten und der Spamfilter diese Emails nicht herausfiltert.

Initial Setup

Should I start wearing Ava on the first day of my cycle?
Start wearing the Ava as soon as you receive it, no matter where you are in your cycle. The most important thing is to wear the Ava consistently every night...
Wed, 29 Jul, 2020 at 9:00 PM
There is no power button on the Ava. How do I switch it on?
Ava switches on automatically when it comes into direct contact with your skin. If you are wearing it on your wrist, a green sensor light on the underside s...
Mon, 24 Sep, 2018 at 1:01 PM
How do I setup my Ava account?
If you haven’t already done so, please download the free Ava app onto your smartphone from: App Store for iPhone: "Ava Bracelet - Fertility + Ovula...
Fri, 28 Sep, 2018 at 12:41 AM
What devices is Ava compatible with?
Ava works with the Ava app and requires operating systems iOS 10 / Android 5.0 or higher. The Ava app is optimized for iPhone® 6 as well as newer and ma...
Tue, 27 Nov, 2018 at 4:46 PM
Where can I find the Ava app?
You can find our app here: App Store for iPhone: "Ava Fertility Tracker". Play Store for Android: "Ava Fertility Tracker".  
Mon, 24 Sep, 2018 at 1:02 PM
The password I want to set to my account is not accepted. Why?
Please make sure you follow the password rules we have for your own security.  The rules are that the password must consist of: A minimum of 10 charac...
Fri, 8 Mar, 2019 at 4:39 PM
I didn't receive an email to activate my account.
We are unable to resend activation emails; however, you can check the following to see if this may have happened: a) It’s possible the email may have ende...
Mon, 24 Sep, 2018 at 1:02 PM
My activation link isn't working.
If your activation link doesn't work, it could be due to the following reasons: Your account is already activated. Try logging into your account i...
Tue, 27 Nov, 2018 at 4:54 PM
How do I pair the Ava with my iPhone?
Before wearing Ava for the first time, it needs to be paired with the app. Please make sure your phone is running iOS 9.0 or higher and has a connection...
Mon, 29 Oct, 2018 at 2:47 PM
How do I pair the Ava with my Android phone?
Before wearing Ava for the first time, it needs to be paired with the app. Please make sure your phone is running on Android operating system 5.0 or hig...
Mon, 29 Oct, 2018 at 2:47 PM