Customer Support

Start wearing the Ava as soon as you receive it, no matter where you are in your cycle. The most important thing is to wear the Ava consistently every night...

Ava switches on automatically when it comes into direct contact with your skin. If you are wearing it on your wrist, a green sensor light on the underside s...

If you haven’t already done so, please download the free Ava app onto your smartphone from: App Store for iPhone: "Ava Bracelet - Fertility + Ovula...

Ava works with the Ava app and requires operating systems iOS 10 / Android 5.0 or higher. The Ava app is optimized for iPhone® 6 as well as newer and ma...

You can find our app here: App Store for iPhone: "Ava Fertility Tracker". Play Store for Android: "Ava Fertility Tracker".  

Please make sure you follow the password rules we have for your own security.  The rules are that the password must consist of: A minimum of 10 charac...

We are unable to resend activation emails; however, you can check the following to see if this may have happened: a) It’s possible the email may have ende...

If your activation link doesn't work, it could be due to the following reasons: Your account is already activated. Try logging into your account i...

Before wearing Ava for the first time, it needs to be paired with the app. Please make sure your phone is running iOS 9.0 or higher and has a connection...

Before wearing Ava for the first time, it needs to be paired with the app. Please make sure your phone is running on Android operating system 5.0 or hig...