October 4, 2019 @ 09:00 GMT - Issues with the latest i.OS versions 13./13.1 and 13.1.2.

We are aware that some users who updated to Ava iOS app 1.9.12 are (still) encountering data syncing issues due to the recent unexpected update of i.OS to 13.1.2.

We are working diligently to adapt our app to the recent changes within i.OS in order to ensure our users will be able to see their data correctly on our app.

Users who have access to an alternative device (Android) are recommended to sync their nightly data to an android version of our app.

We will publish updates here to keep you informed.

4. Oktober 2019 @ 09:00 GMT - Probleme mit den neuesten i.OS-Versionen 13./13.1 und 13.1.2

Wir sind uns bewusst, dass einige Benutzer, die auf Ava iOS 1.9.12 aktualisiert haben, (noch) Probleme mit der Datensynchronisierung haben, da i.OS kürzlich unerwartet auf 13.1.2 aktualisiert wurde.

Wir arbeiten mit Hochdruck daran, unsere App an die vor kurzem veröffentlichten Veränderungen in i.OS anzupassen, damit die Ava app unseren Nutzern ihre Daten korrekt anzeigt.

Wenn Sie auf ein alternatives Gerät (Android) zugreifen können, empfehlen wir Ihnen die Synchronisation mit einer Android-Version unserer App durchzuführen.

Wir werden hier Updates veröffentlichen, um Sie auf dem Laufenden zu halten.

Initial Setup

Should I start wearing Ava on the first day of my cycle? Or if I get it in the middle of my cycle can I start it then or should I wait?
Start wearing the Ava as soon as you receive it, no matter where you are in your cycle. The most important thing is to wear the Ava consistently every night...
Tue, 27 Nov, 2018 at 4:36 PM
There is no power button on the Ava. How do I switch it on?
Ava switches on automatically when it comes into direct contact with your skin. If you are wearing it on your wrist, a green sensor light on the underside s...
Mon, 24 Sep, 2018 at 1:01 PM
How do I setup my Ava account?
If you haven’t already done so, please download the free Ava app onto your smartphone from: App Store for iPhone: "Ava Bracelet - Fertility + Ovula...
Fri, 28 Sep, 2018 at 12:41 AM
What devices is Ava compatible with?
Ava works with the Ava app and requires operating systems iOS 10 / Android 5.0 or higher. The Ava app is optimized for iPhone® 6 as well as newer and ma...
Tue, 27 Nov, 2018 at 4:46 PM
Where can I find the Ava app?
You can find our app here: App Store for iPhone: "Ava Fertility Tracker". Play Store for Android: "Ava Fertility Tracker".  
Mon, 24 Sep, 2018 at 1:02 PM
The password I want to set to my account is not accepted. Why?
Please make sure you follow the password rules we have for your own security.  The rules are that the password must consist of: A minimum of 10 charac...
Fri, 8 Mar, 2019 at 4:39 PM
I didn't receive an email to activate my account.
We are unable to resend activation emails; however, you can check the following to see if this may have happened: a) It’s possible the email may have ende...
Mon, 24 Sep, 2018 at 1:02 PM
My activation link isn't working.
If your activation link doesn't work, it could be due to the following reasons: Your account is already activated. Try logging into your account i...
Tue, 27 Nov, 2018 at 4:54 PM
How do I pair the Ava with my iPhone?
Before wearing Ava for the first time, it needs to be paired with the app. Please make sure your phone is running iOS 9.0 or higher and has a connection...
Mon, 29 Oct, 2018 at 2:47 PM
How do I pair the Ava with my Android phone?
Before wearing Ava for the first time, it needs to be paired with the app. Please make sure your phone is running on Android operating system 5.0 or hig...
Mon, 29 Oct, 2018 at 2:47 PM