Status: SYNC ERROR
We are aware of some users receiving an error message when trying to sync their data (Error during upload on S3 / S4 / S6 / S9).
If so, please expect a delay for your data to appear in the app - your data could appear several hours after syncing.
Please keep your bracelet charged. There is no need to attempt to sync again in the meantime.
If your data doesn't appear before you go to bed, please wear your Ava as usual, and sync tomorrow. If a sync issue persists where you do not see the above Error message, please open a ticket so we can troubleshoot directly with you.

SYNCHRONISIERUNGSFEHLER
Wir sind informiert, dass einige Benutzer beim Versuch, ihre Daten zu synchronisieren, eine Fehlermeldung erhalten (Error during upload on S3 / S4 / S6 / S9).
Nach der Synchronisierung muss mit einer Verzögerung gerechnet werden, bis Ihre Daten in der App angezeigt werden. Die Daten können mehrere Stunden nach der Synchronisierung angezeigt werden, da die Daten nur langsam unsere Server erreichen.
Bitte stellen Sie sicher, dass ihr Ava aufgeladen bleibt. In der Zwischenzeit muss keine erneute Synchronisierung versucht werden.
Bitte tragen Sie heute Nacht, wie gewohnt Ihre Ava. Sollten Sie weiterhin Synchronsierungsprobleme haben, die nicht mit der obengenannte Fehlermeldung zusammenhängt, bitten wir Sie uns ein Nachricht zu schicken damit wir Ihnen weiterhelfen können.
Solution home FAQ

Initial Setup

Should I start wearing Ava on the first day of my cycle? Or if I get it in the middle of my cycle can I start it then or should I wait?
Start wearing the Ava as soon as you receive it, no matter where you are in your cycle. The most important thing is to wear the Ava consistently every night...
Tue, 27 Nov, 2018 at 4:36 PM
There is no power button on the Ava. How do I switch it on?
Ava switches on automatically when it comes into direct contact with your skin. If you are wearing it on your wrist, a green sensor light on the underside s...
Mon, 24 Sep, 2018 at 1:01 PM
How do I setup my Ava account?
If you haven’t already done so, please download the free Ava app onto your smartphone from: App Store for iPhone: "Ava Bracelet - Fertility + Ovula...
Fri, 28 Sep, 2018 at 12:41 AM
What devices is Ava compatible with?
Ava works with the Ava app and requires operating systems iOS 10 / Android 5.0 or higher. The Ava app is optimized for iPhone® 6 as well as newer and ma...
Tue, 27 Nov, 2018 at 4:46 PM
Where can I find the Ava app?
You can find our app here: App Store for iPhone: "Ava Fertility Tracker". Play Store for Android: "Ava Fertility Tracker".  
Mon, 24 Sep, 2018 at 1:02 PM
The password I want to set to my account is not accepted. Why?
Please make sure you follow the password rules we have for your own security.  The rules are that the password must consist of: A minimum of 10 charac...
Fri, 8 Mar, 2019 at 4:39 PM
I didn't receive an email to activate my account.
We are unable to resend activation emails; however, you can check the following to see if this may have happened: a) It’s possible the email may have ende...
Mon, 24 Sep, 2018 at 1:02 PM
My activation link isn't working.
If your activation link doesn't work, it could be due to the following reasons: Your account is already activated. Try logging into your account i...
Tue, 27 Nov, 2018 at 4:54 PM
How do I pair the Ava with my iPhone?
Before wearing Ava for the first time, it needs to be paired with the app. Please make sure your phone is running iOS 9.0 or higher and has a connection...
Mon, 29 Oct, 2018 at 2:47 PM
How do I pair the Ava with my Android phone?
Before wearing Ava for the first time, it needs to be paired with the app. Please make sure your phone is running on Android operating system 5.0 or hig...
Mon, 29 Oct, 2018 at 2:47 PM