UPDATE: 15 June 2020 9:30 GMT

Ava Support - COVID-19 Update

Dear Ava User,

We know the events happening in our community and around the world are unsettling and we at Ava are sending out our caring wishes to those affected by the circumstances surrounding the COVID-19 virus.

We've also been working to keep our employees as safe as possible, including advising those who can to work from home. Knowing that this pandemic is challenging to all of us, we want to continue to provide you with the best support we can. As of now, nothing has changed with our support hours or the way you can contact us. You have access to our FAQs and you can submit a support ticket any time.

We will do our best to continue responding to you in less than 24 hours, but we kindly ask for your patience if we are a bit delayed. We hope that you, your family, and friends stay healthy and well.

Note: Please add support@avawomen.com to your contacts to ensure that you will receive our reply.

Liebe Ava-Benutzer,

Die Ereignisse in unserer Gesellschaft und auf der ganzen Welt sind beunruhigend und wir von Ava senden unsere fürsorglichen Wünsche an diejenigen, die von den Umständen im Zusammenhang mit dem COVID-19-Virus betroffen sind.

Auch wir möchten unsere Mitarbeiter so gut wie möglich schützen und ermöglichen es ihnen von zu Hause aus zu arbeiten. Diese Pandemie ist für uns alle eine Herausforderung und wir wollen Sie weiterhin so gut wie möglich unterstützen. An unseren Supportzeiten und der Art und Weise, wie Sie uns kontaktieren können, hat sich nichts geändert. Sie haben weiterhin Zugang zu unsereren FAQs und können uns jederzeit eine Email schreiben.

Wir werden Ihnen wie gewohnt in weniger als 24 Stunden antworten. Wir bitten Sie jedoch um Geduld, falls sich unsere Antwort an Sie etwas verzögern sollte. Wir wünschen Ihnen und Ihrer Familie und Freunden, dass Sie gesund und wohlauf bleiben.

Hinweis: Bitte fügen Sie support@avawomen.com Ihren Kontakten hinzu, um sicherzustellen, dass Sie unsere Antworten erhalten und der Spamfilter diese Emails nicht herausfiltert.

Initial Setup

How should I wear the device?
In order to get the best possible results, the Ava should be worn snugly and should not move around your wrist while you are wearing it. Make sure that th...
Mon, 24 Sep, 2018 at 1:01 PM
How long do I need to wear Ava each night?
Ava is designed to detect physiological signs that become stable after wearing it for four hours, with at least three hours of sleep recorded. If you wear...
Mon, 24 Sep, 2018 at 1:01 PM
How do I sync my data to my iPhone?
Make sure that Bluetooth and internet are enabled on your iPhone and the Ava app is allowed to receive push notifications. Ava 1.2 1. Plug in your Ava....
Mon, 29 Oct, 2018 at 2:54 PM
How do I sync my data to my Android?
Make sure that Bluetooth, Location services (GPS icon), and internet are all enabled on your Android and that the Ava app is allowed to receive push notific...
Mon, 29 Oct, 2018 at 2:54 PM
Does it matter if I wear the Ava on my left or right wrist?
Ideally, the Ava works best when worn on your non-dominant wrist. However, it is more important that you wear the Ava on the same wrist every night for da...
Mon, 24 Sep, 2018 at 1:01 PM
What cable or adapter should I use to charge my Ava?
Ava 1.2 The USB cable that came with your Ava can only be inserted into the Ava in (1) way. Please ensure you match the USB cable head and align it with th...
Mon, 25 Nov, 2019 at 5:05 PM
Do you have a User Manual that I can refer to?
Yes, we do! You can find our latest user manual here.
Mon, 22 Jun, 2020 at 6:02 PM
I'm using an older phone. Will the Ava app still work?
Ava works with the Ava app and requires operating systems iOS 10 / Android 5.0 or higher. If you have an older phone but it is running on an up-to-date ...
Tue, 27 Nov, 2018 at 5:27 PM
Why do I need to turn on Bluetooth?
Ava has a built-in Bluetooth signal that is activated every time you plug it into power. When the light on top of Ava is blinking blue, this means that th...
Mon, 24 Sep, 2018 at 1:02 PM
I don't have an iPhone. Can I use my iPad?
The Ava app is designed for iPhone devices and is not optimized for use on the iPad. The Ava app might still work on the iPad but there is the possibility...
Mon, 24 Sep, 2018 at 1:01 PM