Status: SYNC ERROR
We are aware of some users receiving an error message when trying to sync their data (Error during upload on S3 / S4 / S6 / S9).
If so, please expect a delay for your data to appear in the app - your data could appear several hours after syncing.
Please keep your bracelet charged. There is no need to attempt to sync again in the meantime.
If your data doesn't appear before you go to bed, please wear your Ava as usual, and sync tomorrow. If a sync issue persists where you do not see the above Error message, please open a ticket so we can troubleshoot directly with you.

SYNCHRONISIERUNGSFEHLER
Wir sind informiert, dass einige Benutzer beim Versuch, ihre Daten zu synchronisieren, eine Fehlermeldung erhalten (Error during upload on S3 / S4 / S6 / S9).
Nach der Synchronisierung muss mit einer Verzögerung gerechnet werden, bis Ihre Daten in der App angezeigt werden. Die Daten können mehrere Stunden nach der Synchronisierung angezeigt werden, da die Daten nur langsam unsere Server erreichen.
Bitte stellen Sie sicher, dass ihr Ava aufgeladen bleibt. In der Zwischenzeit muss keine erneute Synchronisierung versucht werden.
Bitte tragen Sie heute Nacht, wie gewohnt Ihre Ava. Sollten Sie weiterhin Synchronsierungsprobleme haben, die nicht mit der obengenannte Fehlermeldung zusammenhängt, bitten wir Sie uns ein Nachricht zu schicken damit wir Ihnen weiterhelfen können.

Device & Strap

What is the Ava and its strap made of?
Ava 1.2 All our raw materials are medical grade and biocompatible, therefore, not harmful to human skin. The Ava device as a whole, including the color...
Tue, 23 Oct, 2018 at 10:41 AM
What do the different LED lights mean?
For Ava 2.0, please take a look here. For Ava 1.2:
Thu, 7 Mar, 2019 at 3:55 PM
How long of charge does the battery hold?
A fully charged Ava will last through the night.
Mon, 24 Sep, 2018 at 1:01 PM
The bracelet fell off while I was sleeping. Are my results still accurate?
Ava needs to be worn for a minimum of 4 hours and needs to record at least 3 hours of sleep to have enough data. It does allow for small gaps or interruption...
Mon, 24 Sep, 2018 at 1:01 PM
How do I know my Ava is recording data?
When you fasten the Ava around your wrist, there is a sensor light on the underside of the pod that should switch on upon contact with your skin. This l...
Wed, 31 Oct, 2018 at 1:41 PM
My Ava gets really hot, what should I do?
If you find that your Ava is getting hot while wearing (on your wrist), please remove the device and discontinue use immediately. If you find that the devic...
Tue, 10 Dec, 2019 at 3:57 PM
Does the strap come in different sizes?
Ava 1.2 Ava fits wrists between 12.5 cm (4.9 in) and 19.5 cm (7.6 in). Ava 2.0 Ava 2.0 fits wrists between 13.5 cm (5.3 in) and 21 cm (8.2 in). 
Tue, 9 Jul, 2019 at 3:05 PM
Are there different strap colors?
The Ava strap only comes in on color - mint green. We promise you'll still look stylish while you're sleeping!
Mon, 24 Sep, 2018 at 1:01 PM
My Ava is making a buzzing sound, is this normal?
For some of the earlier Ava devices, it's possible that you may have heard a buzzing sound. The Ava isn't emitting any signals and there is nothin...
Fri, 28 Sep, 2018 at 12:55 AM
My Ava is broken / blocked, please help.
If you think your Ava has a material defect (e.g. not charging, strap or loops broke off, etc.) or you're seeing a message that your Ava is blocked, pl...
Tue, 12 Nov, 2019 at 6:24 AM