UPDATE: 15 June 2020 9:30 GMT

Ava Support - COVID-19 Update

Dear Ava User,

We know the events happening in our community and around the world are unsettling and we at Ava are sending out our caring wishes to those affected by the circumstances surrounding the COVID-19 virus.

We've also been working to keep our employees as safe as possible, including advising those who can to work from home. Knowing that this pandemic is challenging to all of us, we want to continue to provide you with the best support we can. As of now, nothing has changed with our support hours or the way you can contact us. You have access to our FAQs and you can submit a support ticket any time.

We will do our best to continue responding to you in less than 24 hours, but we kindly ask for your patience if we are a bit delayed. We hope that you, your family, and friends stay healthy and well.

Note: Please add support@avawomen.com to your contacts to ensure that you will receive our reply.


Liebe Ava-Benutzer,

Die Ereignisse in unserer Gesellschaft und auf der ganzen Welt sind beunruhigend und wir von Ava senden unsere fürsorglichen Wünsche an diejenigen, die von den Umständen im Zusammenhang mit dem COVID-19-Virus betroffen sind.

Auch wir möchten unsere Mitarbeiter so gut wie möglich schützen und ermöglichen es ihnen von zu Hause aus zu arbeiten. Diese Pandemie ist für uns alle eine Herausforderung und wir wollen Sie weiterhin so gut wie möglich unterstützen. An unseren Supportzeiten und der Art und Weise, wie Sie uns kontaktieren können, hat sich nichts geändert. Sie haben weiterhin Zugang zu unsereren FAQs und können uns jederzeit eine Email schreiben.

Wir werden Ihnen wie gewohnt in weniger als 24 Stunden antworten. Wir bitten Sie jedoch um Geduld, falls sich unsere Antwort an Sie etwas verzögern sollte. Wir wünschen Ihnen und Ihrer Familie und Freunden, dass Sie gesund und wohlauf bleiben.

Hinweis: Bitte fügen Sie support@avawomen.com Ihren Kontakten hinzu, um sicherzustellen, dass Sie unsere Antworten erhalten und der Spamfilter diese Emails nicht herausfiltert.

Device & Strap

What is the Ava and its strap made of?
Ava 1.2 All our raw materials are medical grade and biocompatible, therefore, not harmful to human skin. The Ava device as a whole, including the color...
Tue, 23 Oct, 2018 at 10:41 AM
What do the different LED lights mean?
For Ava 2.0, please take a look here. For Ava 1.2:
Thu, 7 Mar, 2019 at 3:55 PM
How long of charge does the battery hold?
A fully charged Ava will last through the night.
Mon, 24 Sep, 2018 at 1:01 PM
The bracelet fell off while I was sleeping. Are my results still accurate?
Ava needs to be worn for a minimum of 4 hours and needs to record at least 3 hours of sleep to have enough data. It does allow for small gaps or interruption...
Mon, 24 Sep, 2018 at 1:01 PM
How do I know my Ava is recording data?
When you fasten the Ava around your wrist, there is a sensor light on the underside of the pod that should switch on upon contact with your skin. This l...
Wed, 31 Oct, 2018 at 1:41 PM
My Ava gets really hot, what should I do?
If you find that your Ava is getting hot while wearing (on your wrist), please remove the device and discontinue use immediately. If you find that the devic...
Tue, 10 Dec, 2019 at 3:57 PM
Does the strap come in different sizes?
Ava 1.2 Ava fits wrists between 12.5 cm (4.9 in) and 19.5 cm (7.6 in). Ava 2.0 Ava 2.0 fits wrists between 13.5 cm (5.3 in) and 21 cm (8.2 in). 
Tue, 9 Jul, 2019 at 3:05 PM
Are there different strap colors?
The Ava strap only comes in on color - mint green. We promise you'll still look stylish while you're sleeping!
Mon, 24 Sep, 2018 at 1:01 PM
My Ava is making a buzzing sound, is this normal?
For some of the earlier Ava devices, it's possible that you may have heard a buzzing sound. The Ava isn't emitting any signals and there is nothin...
Fri, 28 Sep, 2018 at 12:55 AM
My Ava is broken / blocked, please help.
If you think your Ava has a material defect (e.g. not charging, strap or loops broke off, etc.) or you're seeing a message that your Ava is blocked, pl...
Tue, 12 Nov, 2019 at 6:24 AM