October 4, 2019 @ 09:00 GMT - Issues with the latest i.OS versions 13./13.1 and 13.1.2.

We are aware that some users who updated to Ava iOS app 1.9.12 are (still) encountering data syncing issues due to the recent unexpected update of i.OS to 13.1.2.

We are working diligently to adapt our app to the recent changes within i.OS in order to ensure our users will be able to see their data correctly on our app.

Users who have access to an alternative device (Android) are recommended to sync their nightly data to an android version of our app.

We will publish updates here to keep you informed.


4. Oktober 2019 @ 09:00 GMT - Probleme mit den neuesten i.OS-Versionen 13./13.1 und 13.1.2

Wir sind uns bewusst, dass einige Benutzer, die auf Ava iOS 1.9.12 aktualisiert haben, (noch) Probleme mit der Datensynchronisierung haben, da i.OS kürzlich unerwartet auf 13.1.2 aktualisiert wurde.

Wir arbeiten mit Hochdruck daran, unsere App an die vor kurzem veröffentlichten Veränderungen in i.OS anzupassen, damit die Ava app unseren Nutzern ihre Daten korrekt anzeigt.

Wenn Sie auf ein alternatives Gerät (Android) zugreifen können, empfehlen wir Ihnen die Synchronisation mit einer Android-Version unserer App durchzuführen.

Wir werden hier Updates veröffentlichen, um Sie auf dem Laufenden zu halten.

Device & Strap

What is the Ava and its strap made of?
Ava 1.2 All our raw materials are medical grade and biocompatible, therefore, not harmful to human skin. The Ava device as a whole, including the color...
Tue, 23 Oct, 2018 at 10:41 AM
What do the different LED lights mean?
For Ava 2.0, please take a look here. For Ava 1.2:
Thu, 7 Mar, 2019 at 3:55 PM
Can I charge the Ava with my phone cable?
Ava 1.2 If your phone uses a micro USB-B cable, then yes, you can use your phone cable and adapter to charge your Ava. Ava 2.0 If your phone uses a US...
Wed, 6 Mar, 2019 at 3:49 PM
How often do I have to charge the battery?
Ava should be charged daily: You can either leave your Ava plugged in all day, or charge it close to when you go to sleep. We do not recommend charging y...
Mon, 15 Apr, 2019 at 5:34 PM
How long of charge does the battery hold?
A fully charged Ava will last through the night.
Mon, 24 Sep, 2018 at 1:01 PM
The bracelet fell off while I was sleeping. Are my results still accurate?
Ava needs to be worn for a minimum of 4 hours and needs to record at least 3 hours of sleep to have enough data. It does allow for small gaps or interruption...
Mon, 24 Sep, 2018 at 1:01 PM
How do I know my Ava is recording data?
When you fasten the Ava around your wrist, there is a sensor light on the underside of the pod that should switch on upon contact with your skin. This l...
Wed, 31 Oct, 2018 at 1:41 PM
My Ava gets really hot, what should I do?
If you find that your Ava is getting hot while wearing (on your wrist), please remove the device and discontinue use immediately. If you find that the devic...
Wed, 6 Mar, 2019 at 3:44 PM
Does the strap come in different sizes?
Ava 1.2 Ava fits wrists between 12.5 cm (4.9 in) and 19.5 cm (7.6 in). Ava 2.0 Ava 2.0 fits wrists between 13.5 cm (5.3 in) and 21 cm (8.2 in). 
Tue, 9 Jul, 2019 at 3:05 PM
Are there different strap colors?
The Ava strap only comes in on color - mint green. We promise you'll still look stylish while you're sleeping!
Mon, 24 Sep, 2018 at 1:01 PM