February 24, 2020 @ 10:16 (UTC) - Firmware update

Following our last firmware release, we are aware of users experiencing random vibration during the night, leading to a possible data analysis error in the morning when syncing.

Our Software team is aware of this situation and is working on a fix as we speak.

Continue using your Ava in the meantime and to make sure to charge your bracelet daily, for at least 3-4 hours prior to bedtime.

If you notice a solid pink light on top of your Ava, please unpair the device from your App and pair it again before wearing it to sleep.

There is no need to try updating your firmware manually as this shall happen automatically once the next version is available for you.

We will continue to update you here. If you already submitted a ticket, you will receive the same update by email.

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Aufgrund unseres letzten Firmware-Updates kann es sein, dass Benutzer während der Nacht willkürliche Vibrationen spüren, die am nächsten Morgen beim Synchronisieren zu einem möglichen Datenanalysefehler führen.

Unser Software-Entwicklungsteam ist sich dieser Situation bewusst und arbeitet in diesem Moment an einer Lösung.

Wir möchten Sie bitten, Ihre Ava in der Zwischenzeit weiter zu benutzen und sicherzustellen, dass Ihr Armband täglich mindestens 3-4 Stunden vor dem Schlafengehen aufgeladen wird.

Wenn Sie ein durchgehend, pinkes Licht auf Ihrer Ava bemerken, trennen Sie das Gerät bitte von Ihrer App und koppeln Sie es erneut, bevor Sie es zum Schlafen tragen.

Es ist nicht notwendig ein manuelles Update Ihrer Firmware zu veranlassen, da dies automatisch geschehen wird, sobald die nächste Version für Sie verfügbar ist.

Wir werden Sie hier weiterhin auf dem Laufenden halten. Wenn Sie bereits ein Ticket eingereicht haben, erhalten Sie die gleiche Mitteilung per E-Mail.

Device & Strap

What is the Ava and its strap made of?
Ava 1.2 All our raw materials are medical grade and biocompatible, therefore, not harmful to human skin. The Ava device as a whole, including the color...
Tue, 23 Oct, 2018 at 10:41 AM
What do the different LED lights mean?
For Ava 2.0, please take a look here. For Ava 1.2:
Thu, 7 Mar, 2019 at 3:55 PM
How long of charge does the battery hold?
A fully charged Ava will last through the night.
Mon, 24 Sep, 2018 at 1:01 PM
The bracelet fell off while I was sleeping. Are my results still accurate?
Ava needs to be worn for a minimum of 4 hours and needs to record at least 3 hours of sleep to have enough data. It does allow for small gaps or interruption...
Mon, 24 Sep, 2018 at 1:01 PM
How do I know my Ava is recording data?
When you fasten the Ava around your wrist, there is a sensor light on the underside of the pod that should switch on upon contact with your skin. This l...
Wed, 31 Oct, 2018 at 1:41 PM
My Ava gets really hot, what should I do?
If you find that your Ava is getting hot while wearing (on your wrist), please remove the device and discontinue use immediately. If you find that the devic...
Tue, 10 Dec, 2019 at 3:57 PM
Does the strap come in different sizes?
Ava 1.2 Ava fits wrists between 12.5 cm (4.9 in) and 19.5 cm (7.6 in). Ava 2.0 Ava 2.0 fits wrists between 13.5 cm (5.3 in) and 21 cm (8.2 in). 
Tue, 9 Jul, 2019 at 3:05 PM
Are there different strap colors?
The Ava strap only comes in on color - mint green. We promise you'll still look stylish while you're sleeping!
Mon, 24 Sep, 2018 at 1:01 PM
My Ava is making a buzzing sound, is this normal?
For some of the earlier Ava devices, it's possible that you may have heard a buzzing sound. The Ava isn't emitting any signals and there is nothin...
Fri, 28 Sep, 2018 at 12:55 AM
My Ava is broken / blocked, please help.
If you think your Ava has a material defect (e.g. not charging, strap or loops broke off, etc.) or you're seeing a message that your Ava is blocked, pl...
Tue, 12 Nov, 2019 at 6:24 AM