Update: 15 November @ 10:25 GMT +1

SYNC ERROR / SYNCHRONISIERUNGSFEHLER
This issue is now resolved.
If you encountered an Error Upload message while syncing yesterday, your data should now be visible in the app.
If you are having other sync issues unrelated to an Error Upload message, please create a Support Ticket and our 24/7 Support team will assist you personally.
Thank you for your understanding!

Hinweis: Synchronisierungsproblem von gestern ist behoben.
Benutzerinnen, die gestern eine Fehlermeldung bei der Synchronisation hatten, sollten ihre Daten wieder angezeigt bekommen.
Sollten Sie trotzdem andere oder weiterhin Synchronisierungsprobleme haben, bitte zögern Sie nicht uns eine Email zu schicken unser 24/7 Support Team hilft Ihnen gerne weiter.
Vielen Dank für Ihr Verständnis!
Solution home FAQ

Shipping

Where do you ship?
We are currently shipping to the USA, Canada, the European Union (EU28), Switzerland, and Liechtenstein. To find out when we’re shipping to your country...
Mon, 30 Sep, 2019 at 11:08 AM
How long will shipping take?
For the most up-to-date shipping times, please visit our Order page > Shipping & Delivery to find out more.
Tue, 26 Feb, 2019 at 11:26 AM
Can I track my parcel?
Absolutely! After you place your order, you will receive an Order Confirmation email. Once your Ava has shipped, you will receive a Shipping Confirmati...
Mon, 24 Sep, 2018 at 1:02 PM
Is the Ava packaged discretely?
Yes! The Ava is packaged in a plain cardboard box that has no branding on it.   What is visible is the Ava name and address on the address label of the par...
Mon, 24 Sep, 2018 at 1:02 PM
Do I need to be home to receive my package?
In the US, your Ava will be delivered with United States Postal Service.  In Canada, your Ava will be delivered with FedEx.  In Europe, your Ava wil...
Wed, 27 Feb, 2019 at 12:18 PM