October 4, 2019 @ 09:00 GMT - Issues with the latest i.OS versions 13./13.1 and 13.1.2.

We are aware that some users who updated to Ava iOS app 1.9.12 are (still) encountering data syncing issues due to the recent unexpected update of i.OS to 13.1.2.

We are working diligently to adapt our app to the recent changes within i.OS in order to ensure our users will be able to see their data correctly on our app.

Users who have access to an alternative device (Android) are recommended to sync their nightly data to an android version of our app.

We will publish updates here to keep you informed.


4. Oktober 2019 @ 09:00 GMT - Probleme mit den neuesten i.OS-Versionen 13./13.1 und 13.1.2

Wir sind uns bewusst, dass einige Benutzer, die auf Ava iOS 1.9.12 aktualisiert haben, (noch) Probleme mit der Datensynchronisierung haben, da i.OS kürzlich unerwartet auf 13.1.2 aktualisiert wurde.

Wir arbeiten mit Hochdruck daran, unsere App an die vor kurzem veröffentlichten Veränderungen in i.OS anzupassen, damit die Ava app unseren Nutzern ihre Daten korrekt anzeigt.

Wenn Sie auf ein alternatives Gerät (Android) zugreifen können, empfehlen wir Ihnen die Synchronisation mit einer Android-Version unserer App durchzuführen.

Wir werden hier Updates veröffentlichen, um Sie auf dem Laufenden zu halten.

Shipping

Where do you ship?
We are currently shipping to the USA, Canada, the European Union (EU28), Switzerland, and Liechtenstein. To find out when we’re shipping to your country...
Mon, 30 Sep, 2019 at 11:08 AM
How long will shipping take?
For the most up-to-date shipping times, please visit our Order page > Shipping & Delivery to find out more.
Tue, 26 Feb, 2019 at 11:26 AM
Can I track my parcel?
Absolutely! After you place your order, you will receive an Order Confirmation email. Once your Ava has shipped, you will receive a Shipping Confirmati...
Mon, 24 Sep, 2018 at 1:02 PM
Is the Ava packaged discretely?
Yes! The Ava is packaged in a plain cardboard box that has no branding on it.   What is visible is the Ava name and address on the address label of the par...
Mon, 24 Sep, 2018 at 1:02 PM
Do I need to be home to receive my package?
In the US, your Ava will be delivered with United States Postal Service.  In Canada, your Ava will be delivered with FedEx.  In Europe, your Ava wil...
Wed, 27 Feb, 2019 at 12:18 PM