October 4, 2019 @ 09:00 GMT - Issues with the latest i.OS versions 13./13.1 and 13.1.2.

We are aware that some users who updated to Ava iOS app 1.9.12 are (still) encountering data syncing issues due to the recent unexpected update of i.OS to 13.1.2.

We are working diligently to adapt our app to the recent changes within i.OS in order to ensure our users will be able to see their data correctly on our app.

Users who have access to an alternative device (Android) are recommended to sync their nightly data to an android version of our app.

We will publish updates here to keep you informed.


4. Oktober 2019 @ 09:00 GMT - Probleme mit den neuesten i.OS-Versionen 13./13.1 und 13.1.2

Wir sind uns bewusst, dass einige Benutzer, die auf Ava iOS 1.9.12 aktualisiert haben, (noch) Probleme mit der Datensynchronisierung haben, da i.OS kürzlich unerwartet auf 13.1.2 aktualisiert wurde.

Wir arbeiten mit Hochdruck daran, unsere App an die vor kurzem veröffentlichten Veränderungen in i.OS anzupassen, damit die Ava app unseren Nutzern ihre Daten korrekt anzeigt.

Wenn Sie auf ein alternatives Gerät (Android) zugreifen können, empfehlen wir Ihnen die Synchronisation mit einer Android-Version unserer App durchzuführen.

Wir werden hier Updates veröffentlichen, um Sie auf dem Laufenden zu halten.

Payment & Billing

Where can I buy Ava?
Ava is available to purchase via our online store here.  
Mon, 24 Sep, 2018 at 1:01 PM
Can I find Ava in a retail store?
Ava is only available through our online store.
Mon, 24 Sep, 2018 at 1:01 PM
Methods of Payment
We accept payment by major credit cards such as MasterCard, Visa, and Amex. We also accept a payment plan if you have a Klarna account. Visit Klarna'...
Mon, 24 Sep, 2018 at 1:02 PM
Do you have promo or discount codes I can use?
We don't have any promotions or discounts at the moment but we recognize that Ava is a rather big investment and we have a few suggestions to help make...
Tue, 27 Aug, 2019 at 9:28 PM
How do I purchase Ava using PayPal?
PayPal is only available on our website when you purchase in Euro €. To purchase using PayPal, follow the steps below: Click “Order Ava Now”. Add you...
Tue, 4 Dec, 2018 at 3:47 PM
Do you have a payment plan option?
We accept payment plans if you have a Klarna account. Klarna is a buy now, pay over time service. Pay-over-time is an affordable and highly flexible fin...
Tue, 27 Aug, 2019 at 6:56 PM
What is Klarna?
Klarna is a global payment solutions company that provides customers with a simple and seamless buying experience with a buy now, pay over time service. Lea...
Mon, 15 Oct, 2018 at 10:47 AM
How do I sign up for Klarna/Pay Over Time?
It’s simple! If you don't have an account yet, simply select “Klarna” at checkout to proceed to the application. You will know in seconds which pay...
Fri, 8 Mar, 2019 at 1:46 PM
How do I contact Klarna?
You can reach out to Klarna here for more information.
Mon, 24 Sep, 2018 at 1:02 PM
Can I pay with debit card?
We only accept major credit cards such as Visa, MasterCard, and Amex. Unfortunately, we do not accept debit cards as a method of payment.
Mon, 24 Sep, 2018 at 1:02 PM