We are aware of some users receiving an error message when trying to sync their data (Error during upload on S3 / S4 / S6 / S9).
If so, please expect a delay for your data to appear in the app - your data could appear several hours after syncing.
Please keep your bracelet charged. There is no need to attempt to sync again in the meantime.
If your data doesn't appear before you go to bed, please wear your Ava as usual, and sync tomorrow. If a sync issue persists where you do not see the above Error message, please open a ticket so we can troubleshoot directly with you.

Wir sind informiert, dass einige Benutzer beim Versuch, ihre Daten zu synchronisieren, eine Fehlermeldung erhalten (Error during upload on S3 / S4 / S6 / S9).
Nach der Synchronisierung muss mit einer Verzögerung gerechnet werden, bis Ihre Daten in der App angezeigt werden. Die Daten können mehrere Stunden nach der Synchronisierung angezeigt werden, da die Daten nur langsam unsere Server erreichen.
Bitte stellen Sie sicher, dass ihr Ava aufgeladen bleibt. In der Zwischenzeit muss keine erneute Synchronisierung versucht werden.
Bitte tragen Sie heute Nacht, wie gewohnt Ihre Ava. Sollten Sie weiterhin Synchronsierungsprobleme haben, die nicht mit der obengenannte Fehlermeldung zusammenhängt, bitten wir Sie uns ein Nachricht zu schicken damit wir Ihnen weiterhelfen können.

Payment & Billing

Where can I buy Ava?
Ava is available to purchase via our online store here.  
Mon, 24 Sep, 2018 at 1:01 PM
Can I find Ava in a retail store?
Ava is only available through our online store.
Mon, 24 Sep, 2018 at 1:01 PM
Methods of Payment
We accept payment by major credit cards such as MasterCard, Visa, and Amex. We also accept a payment plan if you have a Klarna account. Visit Klarna'...
Mon, 24 Sep, 2018 at 1:02 PM
Do you have promo or discount codes I can use?
We don't have any promotions or discounts at the moment but we recognize that Ava is a rather big investment and we have a few suggestions to help make...
Tue, 27 Aug, 2019 at 9:28 PM
How do I purchase Ava using PayPal?
PayPal is only available on our website when you purchase in Euro €. To purchase using PayPal, follow the steps below: Click “Order Ava Now”. Add you...
Tue, 4 Dec, 2018 at 3:47 PM
Do you have a payment plan option?
We accept payment plans if you have a Klarna account. Klarna is a buy now, pay over time service. Pay-over-time is an affordable and highly flexible fin...
Tue, 27 Aug, 2019 at 6:56 PM
What is Klarna?
Klarna is a global payment solutions company that provides customers with a simple and seamless buying experience with a buy now, pay over time service. Lea...
Mon, 15 Oct, 2018 at 10:47 AM
How do I sign up for Klarna/Pay Over Time?
It’s simple! If you don't have an account yet, simply select “Klarna” at checkout to proceed to the application. You will know in seconds which pay...
Fri, 8 Mar, 2019 at 1:46 PM
How do I contact Klarna?
You can reach out to Klarna here for more information.
Mon, 24 Sep, 2018 at 1:02 PM
Can I pay with debit card?
Yes! We accept debit cards and major credit cards such as Visa, MasterCard, and Amex.
Fri, 6 Dec, 2019 at 5:10 PM