February 24, 2020 @ 10:16 (UTC) - Firmware update

Following our last firmware release, we are aware of users experiencing random vibration during the night, leading to a possible data analysis error in the morning when syncing.

Our Software team is aware of this situation and is working on a fix as we speak.

Continue using your Ava in the meantime and to make sure to charge your bracelet daily, for at least 3-4 hours prior to bedtime.

If you notice a solid pink light on top of your Ava, please unpair the device from your App and pair it again before wearing it to sleep.

There is no need to try updating your firmware manually as this shall happen automatically once the next version is available for you.

We will continue to update you here. If you already submitted a ticket, you will receive the same update by email.

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Aufgrund unseres letzten Firmware-Updates kann es sein, dass Benutzer während der Nacht willkürliche Vibrationen spüren, die am nächsten Morgen beim Synchronisieren zu einem möglichen Datenanalysefehler führen.

Unser Software-Entwicklungsteam ist sich dieser Situation bewusst und arbeitet in diesem Moment an einer Lösung.

Wir möchten Sie bitten, Ihre Ava in der Zwischenzeit weiter zu benutzen und sicherzustellen, dass Ihr Armband täglich mindestens 3-4 Stunden vor dem Schlafengehen aufgeladen wird.

Wenn Sie ein durchgehend, pinkes Licht auf Ihrer Ava bemerken, trennen Sie das Gerät bitte von Ihrer App und koppeln Sie es erneut, bevor Sie es zum Schlafen tragen.

Es ist nicht notwendig ein manuelles Update Ihrer Firmware zu veranlassen, da dies automatisch geschehen wird, sobald die nächste Version für Sie verfügbar ist.

Wir werden Sie hier weiterhin auf dem Laufenden halten. Wenn Sie bereits ein Ticket eingereicht haben, erhalten Sie die gleiche Mitteilung per E-Mail.

Payment & Billing

Where can I buy Ava?
Ava is available to purchase via our online store here.  
Mon, 24 Sep, 2018 at 1:01 PM
Can I find Ava in a retail store?
Ava is only available through our online store.
Mon, 24 Sep, 2018 at 1:01 PM
Methods of Payment
We accept payment by major credit cards such as MasterCard, Visa, and Amex. We also accept a payment plan if you have a Klarna account. Visit Klarna'...
Mon, 24 Sep, 2018 at 1:02 PM
Do you have promo or discount codes I can use?
We don't have any promotions or discounts at the moment but we recognize that Ava is a rather big investment and we have a few suggestions to help make...
Tue, 27 Aug, 2019 at 9:28 PM
How do I purchase Ava using PayPal?
PayPal is only available on our website when you purchase in Euro €. To purchase using PayPal, follow the steps below: Click “Order Ava Now”. Add you...
Tue, 4 Dec, 2018 at 3:47 PM
Do you have a payment plan option?
We accept payment plans if you have a Klarna account. Klarna is a buy now, pay over time service. Pay-over-time is an affordable and highly flexible fin...
Tue, 27 Aug, 2019 at 6:56 PM
What is Klarna?
Klarna is a global payment solutions company that provides customers with a simple and seamless buying experience with a buy now, pay over time service. Lea...
Mon, 15 Oct, 2018 at 10:47 AM
How do I sign up for Klarna/Pay Over Time?
It’s simple! If you don't have an account yet, simply select “Klarna” at checkout to proceed to the application. You will know in seconds which pay...
Fri, 8 Mar, 2019 at 1:46 PM
How do I contact Klarna?
You can reach out to Klarna here for more information.
Mon, 24 Sep, 2018 at 1:02 PM
Can I pay with debit card?
Yes! We accept debit cards and major credit cards such as Visa, MasterCard, and Amex.
Fri, 6 Dec, 2019 at 5:10 PM