17 March 2020 9:30 GMT
Ava Support - COVID-19 Update

Dear Ava User,
We know the events happening in our community and around the world are unsettling and we at Ava are sending out our caring wishes to those affected by the circumstances surrounding the COVID-19 virus.

We've also been working to keep our employees as safe as possible, including advising those who can to work from home. Knowing that this pandemic is challenging to all of us, we want to continue to provide you with the best support we can. As of now, nothing has changed with our support hours or the way you can contact us. You have access to our FAQs and you can submit a support ticket any time.

We will do our best to continue responding to you in less than 24 hours, but we kindly ask for your patience if we are a bit delayed. We hope that you, your family, and friends stay healthy and well.

Liebe Ava-Benutzer,
Die Ereignisse in unserer Gesellschaft und auf der ganzen Welt sind beunruhigend und wir von Ava senden unsere fürsorglichen Wünsche an diejenigen, die von den Umständen im Zusammenhang mit dem COVID-19-Virus betroffen sind.

Auch wir möchten unsere Mitarbeiter so gut wie möglich schützen und ermöglichen es ihnen von zu Hause aus zu arbeiten. Diese Pandemie ist für uns alle eine Herausforderung und wir wollen Sie weiterhin so gut wie möglich unterstützen. An unseren Supportzeiten und der Art und Weise, wie Sie uns kontaktieren können, hat sich nichts geändert. Sie haben weiterhin Zugang zu unsereren FAQs und können uns jederzeit eine Email schreiben.

Wir werden Ihnen wie gewohnt in weniger als 24 Stunden antworten. Wir bitten Sie jedoch um Geduld, falls sich unsere Antwort an Sie etwas verzögern sollte. Wir wünschen Ihnen und Ihrer Familie und Freunden, dass Sie gesund und wohlauf bleiben.

Payment & Billing

Where can I buy Ava?
Ava is available to purchase via our online store here.  
Mon, 24 Sep, 2018 at 1:01 PM
Can I find Ava in a retail store?
Ava is only available through our online store.
Mon, 24 Sep, 2018 at 1:01 PM
Methods of Payment
We accept payment by major credit cards such as MasterCard, Visa, and Amex. We also accept a payment plan if you have a Klarna account. Visit Klarna'...
Mon, 24 Sep, 2018 at 1:02 PM
Do you have promo or discount codes I can use?
We don't have any promotions or discounts at the moment but we recognize that Ava is a rather big investment and we have a few suggestions to help make...
Wed, 6 May, 2020 at 5:50 PM
How do I purchase Ava using PayPal?
PayPal is only available on our website when you purchase in Euro €. To purchase using PayPal, follow the steps below: Click “Order Ava Now”. Add you...
Tue, 4 Dec, 2018 at 3:47 PM
Do you have a payment plan option?
We accept payment plans if you have a Klarna account. Klarna is a buy now, pay over time service. Pay-over-time is an affordable and highly flexible fin...
Tue, 27 Aug, 2019 at 6:56 PM
What is Klarna?
Klarna is a global payment solutions company that provides customers with a simple and seamless buying experience with a buy now, pay over time service. Lea...
Mon, 15 Oct, 2018 at 10:47 AM
How do I sign up for Klarna/Pay Over Time?
It’s simple! If you don't have an account yet, simply select “Klarna” at checkout to proceed to the application. You will know in seconds which pay...
Fri, 8 Mar, 2019 at 1:46 PM
How do I contact Klarna?
You can reach out to Klarna here for more information.
Mon, 24 Sep, 2018 at 1:02 PM
Can I pay with debit card?
Yes! We accept debit cards and major credit cards such as Visa, MasterCard, and Amex.
Fri, 6 Dec, 2019 at 5:10 PM