Update: 15 November @ 10:25 GMT +1

SYNC ERROR / SYNCHRONISIERUNGSFEHLER
This issue is now resolved.
If you encountered an Error Upload message while syncing yesterday, your data should now be visible in the app.
If you are having other sync issues unrelated to an Error Upload message, please create a Support Ticket and our 24/7 Support team will assist you personally.
Thank you for your understanding!

Hinweis: Synchronisierungsproblem von gestern ist behoben.
Benutzerinnen, die gestern eine Fehlermeldung bei der Synchronisation hatten, sollten ihre Daten wieder angezeigt bekommen.
Sollten Sie trotzdem andere oder weiterhin Synchronisierungsprobleme haben, bitte zögern Sie nicht uns eine Email zu schicken unser 24/7 Support Team hilft Ihnen gerne weiter.
Vielen Dank für Ihr Verständnis!

Returns, Refunds, Warranty

What is Ava's return/refund policy?
As Ava is a medical device, it is non-returnable and non-refundable. In the case of material defects covered by our one-year limited warranty, we will send ...
Wed, 6 Feb, 2019 at 5:49 PM
What is Ava's order cancellation policy?
Ava is a medical device, we have strict regulations around resales. As a result, we are unfortunately unable to cancel your order.
Mon, 24 Sep, 2018 at 1:02 PM
I got pregnant before my Ava arrived, can I return it for a refund?
Congratulations on your pregnancy! Ava is a medical device and it is not possible for us to accept returns. What you may find helpful is that Ava launc...
Mon, 24 Sep, 2018 at 1:02 PM
I heard you replaced other users’ Avas. Will you replace mine?
Our policy is that Ava is non-returnable and non-refundable. In the case of material defects, please contact Customer Support and they’ll be happy to help.  
Wed, 27 Feb, 2019 at 4:59 PM
30-Day Returns
If you don't love your Ava for any reason, we'll take it back within the first 30 days after you receive it.  Only devices purchased directly ...
Thu, 18 Apr, 2019 at 12:35 PM