Returns, Refunds, Warranty

What is Ava's return/refund policy?
As Ava is a medical device, it is non-returnable and non-refundable. In the case of material defects covered by our one-year limited warranty, we will send ...
Wed, 6 Feb, 2019 at 5:49 PM
What is Ava's order cancellation policy?
Ava is a medical device, we have strict regulations around resales. As a result, we are unfortunately unable to cancel your order.
Mon, 24 Sep, 2018 at 1:02 PM
I got pregnant before my Ava arrived, can I return it for a refund?
Congratulations on your pregnancy! Ava is a medical device and it is not possible for us to accept returns. What you may find helpful is that Ava launc...
Mon, 24 Sep, 2018 at 1:02 PM
I heard you replaced other users’ Avas. Will you replace mine?
Our policy is that Ava is non-returnable and non-refundable. In the case of material defects, please contact Customer Support and they’ll be happy to help.  
Wed, 27 Feb, 2019 at 4:59 PM