UPDATE: 09 February 2021 07:30 PM GMT

Dear Ava User,

We always do our best to respond to your email within 24 hours, but due to circumstances surrounding the COVID-19 pandemic, we ask for your patience in case we are a bit delayed. Please add support@avawomen.com to your contacts to ensure that you will receive our reply. Stay healthy!

Your Ava Team

Liebe Ava Kundin,

Wir tun unser Bestes um Ihre e-mail innert 24h zu beantworten. Auf Grund der anhaltenden Pandemie, bitten wir Sie jedoch um Geduld, falls wir einmal länger brauchen. Bitte fügen sie support@avawomen.com zu Ihren Kontakten dazu, damit unsere Antworten Sie erreichen und nicht in Ihrem ‚spam‘ Ordner landen. Bleiben Sie gesund!

Ihr Ava Team

Returns, Refunds, Warranty

What is Ava's return/refund policy?
Note: This policy applies to the original orders only (replacements are not covered under this policy).  Return policy US      Only Ava devices purc...
Wed, 20 Jan, 2021 at 9:30 PM
I got pregnant before my Ava arrived, can I return it for a refund?
Congratulations on your pregnancy! What you may find helpful is that Ava launched a pregnancy tracker within the Ava app which can be used along with th...
Thu, 27 Feb, 2020 at 11:30 AM
If I find out that I have an infertility condition, can I return my Ava bracelet for a refund?
Ava offers the Plus and Premium bundles with a ‘money-back guarantee’ exactly to help you out with this risk. We know that customers who find out that they ...
Thu, 24 Sep, 2020 at 5:22 PM