Returns, Refunds, Warranty

What is Ava's return/refund policy?
As Ava is a medical device, it is non-returnable and non-refundable. In the case of material defects covered by our one-year limited warranty, we will send ...
Wed, 6 Feb, 2019 at 5:49 PM
What is Ava's order cancellation policy?
Ava is a medical device, we have strict regulations around resales. As a result, we are unfortunately unable to cancel your order.
Mon, 24 Sep, 2018 at 1:02 PM
I got pregnant before my Ava arrived, can I return it for a refund?
Congratulations on your pregnancy! Ava is a medical device and it is not possible for us to accept returns. What you may find helpful is that Ava launc...
Mon, 24 Sep, 2018 at 1:02 PM
I heard you replaced other users’ Avas. Will you replace mine?
Our policy is that Ava is non-returnable and non-refundable. In the case of material defects, please contact Customer Support and they’ll be happy to help.  
Wed, 27 Feb, 2019 at 4:59 PM
30-Day Returns
If you don't love your Ava for any reason, we'll take it back within the first 30 days after you receive it.  Only devices purchased directly ...
Thu, 18 Apr, 2019 at 12:35 PM