October 4, 2019 @ 09:00 GMT - Issues with the latest i.OS versions 13./13.1 and 13.1.2.

We are aware that some users who updated to Ava iOS app 1.9.12 are (still) encountering data syncing issues due to the recent unexpected update of i.OS to 13.1.2.

We are working diligently to adapt our app to the recent changes within i.OS in order to ensure our users will be able to see their data correctly on our app.

Users who have access to an alternative device (Android) are recommended to sync their nightly data to an android version of our app.

We will publish updates here to keep you informed.

4. Oktober 2019 @ 09:00 GMT - Probleme mit den neuesten i.OS-Versionen 13./13.1 und 13.1.2

Wir sind uns bewusst, dass einige Benutzer, die auf Ava iOS 1.9.12 aktualisiert haben, (noch) Probleme mit der Datensynchronisierung haben, da i.OS kürzlich unerwartet auf 13.1.2 aktualisiert wurde.

Wir arbeiten mit Hochdruck daran, unsere App an die vor kurzem veröffentlichten Veränderungen in i.OS anzupassen, damit die Ava app unseren Nutzern ihre Daten korrekt anzeigt.

Wenn Sie auf ein alternatives Gerät (Android) zugreifen können, empfehlen wir Ihnen die Synchronisation mit einer Android-Version unserer App durchzuführen.

Wir werden hier Updates veröffentlichen, um Sie auf dem Laufenden zu halten.

Technical Troubleshooting

How do I pair the Ava with my phone?
Visit here for iPhone pairing help. Visit here for Android pairing help.
Thu, 18 Oct, 2018 at 9:08 AM
How do I sync my data?
Visit here for iPhone syncing support. Visit here for Android syncing support.
Mon, 29 Oct, 2018 at 2:51 PM
I tried to log into my account several times now my account is locked. What do I do ?
For your security, your account is locked for 30 minutes after several log in attempts. After this period you can try to log in again.  Alternatively, i...
Mon, 15 Oct, 2018 at 2:12 PM
I received several emails that someone has attempted to register with my e-mail address but it wasn’t me. What do I do?
The best protection for you is if you follow our password rules and secure your account with a strong password.  It can happen that someone has a simi...
Thu, 29 Nov, 2018 at 11:17 AM
I need to uninstall and reinstall the app. Will I lose my data?
Don’t worry! Your data will not be lost if you need to uninstall and reinstall the app. Your data is associated with your account (username) and is not st...
Mon, 24 Sep, 2018 at 1:02 PM
Why am I getting "data quality insufficient or N/A"?
Ava needs to be worn for at least four hours during the night and record at least 3 hours sleep. If you are seeing "Data quality insufficient" and ...
Mon, 24 Sep, 2018 at 1:02 PM
The app keeps crashing. What do I do?
Please make sure that your phone software is up-to-date and you have downloaded the latest Ava app version as well. Ava app is currently version:  1.9...
Wed, 14 Aug, 2019 at 11:35 PM
I synced but no data appeared. Why?
If this happened, take a look here to see if this applies. 
Fri, 8 Mar, 2019 at 4:30 PM
Ich habe synchronisiert, aber es sind keine Daten erschienen. Warum?
Wenn dies der Fall ist, schauen Sie hier nach, ob dies zutrifft. 
Fri, 8 Mar, 2019 at 4:31 PM