February 24, 2020 @ 10:16 (UTC) - Firmware update

Following our last firmware release, we are aware of users experiencing random vibration during the night, leading to a possible data analysis error in the morning when syncing.

Our Software team is aware of this situation and is working on a fix as we speak.

Continue using your Ava in the meantime and to make sure to charge your bracelet daily, for at least 3-4 hours prior to bedtime.

If you notice a solid pink light on top of your Ava, please unpair the device from your App and pair it again before wearing it to sleep.

There is no need to try updating your firmware manually as this shall happen automatically once the next version is available for you.

We will continue to update you here. If you already submitted a ticket, you will receive the same update by email.

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Aufgrund unseres letzten Firmware-Updates kann es sein, dass Benutzer während der Nacht willkürliche Vibrationen spüren, die am nächsten Morgen beim Synchronisieren zu einem möglichen Datenanalysefehler führen.

Unser Software-Entwicklungsteam ist sich dieser Situation bewusst und arbeitet in diesem Moment an einer Lösung.

Wir möchten Sie bitten, Ihre Ava in der Zwischenzeit weiter zu benutzen und sicherzustellen, dass Ihr Armband täglich mindestens 3-4 Stunden vor dem Schlafengehen aufgeladen wird.

Wenn Sie ein durchgehend, pinkes Licht auf Ihrer Ava bemerken, trennen Sie das Gerät bitte von Ihrer App und koppeln Sie es erneut, bevor Sie es zum Schlafen tragen.

Es ist nicht notwendig ein manuelles Update Ihrer Firmware zu veranlassen, da dies automatisch geschehen wird, sobald die nächste Version für Sie verfügbar ist.

Wir werden Sie hier weiterhin auf dem Laufenden halten. Wenn Sie bereits ein Ticket eingereicht haben, erhalten Sie die gleiche Mitteilung per E-Mail.

Technical Troubleshooting

How do I pair the Ava with my phone?
Visit here for iPhone pairing help. Visit here for Android pairing help.
Thu, 18 Oct, 2018 at 9:08 AM
How do I sync my data?
Visit here for iPhone syncing support. Visit here for Android syncing support.
Mon, 29 Oct, 2018 at 2:51 PM
I tried to log into my account several times now my account is locked. What do I do ?
For your security, your account is locked for 30 minutes after several log in attempts. After this period you can try to log in again.  Alternatively, i...
Mon, 15 Oct, 2018 at 2:12 PM
I received several emails that someone has attempted to register with my e-mail address but it wasn’t me. What do I do?
The best protection for you is if you follow our password rules and secure your account with a strong password.  It can happen that someone has a simi...
Thu, 29 Nov, 2018 at 11:17 AM
I need to uninstall and reinstall the app. Will I lose my data?
Don’t worry! Your data will not be lost if you need to uninstall and reinstall the app. Your data is associated with your account (username) and is not st...
Mon, 24 Sep, 2018 at 1:02 PM
Why am I getting "data quality insufficient or N/A"?
Ava needs to be worn for at least four hours during the night and record at least 3 hours sleep. If you are seeing "Data quality insufficient" and...
Mon, 16 Dec, 2019 at 1:46 PM
The app keeps crashing. What do I do?
Please make sure that your phone software is up-to-date and you have downloaded the latest Ava app version as well. Ava app is currently version:  1.9...
Wed, 14 Aug, 2019 at 11:35 PM
I synced but no data appeared. Why?
If this happened, take a look here to see if this applies. 
Fri, 8 Mar, 2019 at 4:30 PM
Ich habe synchronisiert, aber es sind keine Daten erschienen. Warum?
Wenn dies der Fall ist, schauen Sie hier nach, ob dies zutrifft. 
Fri, 8 Mar, 2019 at 4:31 PM