Visit here for iPhone pairing help. Visit here for Android pairing help.
Thu, 18 Oct, 2018 at 9:08 AM
Visit here for iPhone syncing support. Visit here for Android syncing support.
Mon, 29 Oct, 2018 at 2:51 PM
For your security, your account is locked for 30 minutes after several log in attempts. After this period you can try to log in again. Alternatively, i...
Mon, 15 Oct, 2018 at 2:12 PM
I received several emails that someone has attempted to register with my e-mail address but it wasn’t me. What do I do?
The best protection for you is if you follow our password rules and secure your account with a strong password. It can happen that someone has a simi...
Thu, 29 Nov, 2018 at 11:17 AM
Don’t worry! Your data will not be lost if you need to uninstall and reinstall the app. Your data is associated with your account (username) and is not st...
Mon, 24 Sep, 2018 at 1:02 PM
Ava needs to be worn for at least four hours during the night and record at least 3 hours sleep. If you are seeing "Data quality insufficient" and...
Mon, 16 Dec, 2019 at 1:46 PM
Please make sure that your phone software is up-to-date and you have downloaded the latest Ava app version as well. Ava app is currently version: 1.9...
Wed, 14 Aug, 2019 at 11:35 PM
If this happened, take a look here to see if this applies.
Fri, 8 Mar, 2019 at 4:30 PM
Wenn dies der Fall ist, schauen Sie hier nach, ob dies zutrifft.
Fri, 8 Mar, 2019 at 4:31 PM