Technical Troubleshooting

How do I pair the Ava with my phone?
Visit here for iPhone pairing help. Visit here for Android pairing help.
Thu, 18 Oct, 2018 at 9:08 AM
How do I sync my data?
Visit here for iPhone syncing support. Visit here for Android syncing support.
Mon, 29 Oct, 2018 at 2:51 PM
How can I unlock my account?
For your security, your account is locked for 30 minutes after several log in attempts. After this period you can try to log in again.  Alternatively, i...
Wed, 29 Jul, 2020 at 11:30 PM
Why did someone else try to register with my e-mail address?
The best protection for you is if you follow our password rules and secure your account with a strong password.  It can happen that someone has a simi...
Wed, 29 Jul, 2020 at 11:32 PM
I need to uninstall and reinstall the app. Will I lose my data?
Don’t worry! Your data will not be lost if you need to uninstall and reinstall the app. Your data is associated with your account (username) and is not st...
Mon, 24 Sep, 2018 at 1:02 PM
Why am I getting "data quality insufficient or N/A"?
Ava needs to be worn for at least four hours during the night and record at least 3 hours sleep. If you are seeing "Data quality insufficient" and...
Mon, 16 Dec, 2019 at 1:46 PM
The app keeps crashing. What do I do?
Please make sure that your phone software is up-to-date and you have downloaded the latest Ava app version as well. Ava app is currently version:  1.9...
Wed, 14 Aug, 2019 at 11:35 PM
I synced but no data appeared. Why?
If this happened, take a look here to see if this applies. 
Fri, 8 Mar, 2019 at 4:30 PM
Ich habe synchronisiert, aber es sind keine Daten erschienen. Warum?
Wenn dies der Fall ist, schauen Sie hier nach, ob dies zutrifft. 
Fri, 8 Mar, 2019 at 4:31 PM