October 4, 2019 @ 09:00 GMT - Issues with the latest i.OS versions 13./13.1 and 13.1.2.

We are aware that some users who updated to Ava iOS app 1.9.12 are (still) encountering data syncing issues due to the recent unexpected update of i.OS to 13.1.2.

We are working diligently to adapt our app to the recent changes within i.OS in order to ensure our users will be able to see their data correctly on our app.

Users who have access to an alternative device (Android) are recommended to sync their nightly data to an android version of our app.

We will publish updates here to keep you informed.


4. Oktober 2019 @ 09:00 GMT - Probleme mit den neuesten i.OS-Versionen 13./13.1 und 13.1.2

Wir sind uns bewusst, dass einige Benutzer, die auf Ava iOS 1.9.12 aktualisiert haben, (noch) Probleme mit der Datensynchronisierung haben, da i.OS kürzlich unerwartet auf 13.1.2 aktualisiert wurde.

Wir arbeiten mit Hochdruck daran, unsere App an die vor kurzem veröffentlichten Veränderungen in i.OS anzupassen, damit die Ava app unseren Nutzern ihre Daten korrekt anzeigt.

Wenn Sie auf ein alternatives Gerät (Android) zugreifen können, empfehlen wir Ihnen die Synchronisation mit einer Android-Version unserer App durchzuführen.

Wir werden hier Updates veröffentlichen, um Sie auf dem Laufenden zu halten.

App

How can I see the tutorial again?
The tutorial is only shown once per user per device - we are unable to replay this tutorial on demand. However, if you found the tutorial helpful or you...
Thu, 29 Nov, 2018 at 11:54 AM
Why I do need to enter the onboarding information like my last period?
When you first download the app, it will ask you a series of questions including when your last period was.   Knowing when your last period was helps estab...
Mon, 24 Sep, 2018 at 1:02 PM
I entered the wrong information when I answered the onboarding questions, can I change it now?
If you entered the wrong dates for your last period, this can easily be changed by clicking the + icon and adding or removing the period on dates in the past...
Mon, 24 Sep, 2018 at 1:02 PM
What do the different screens in the app show me?
1. Your dashboard (home icon) is your main screen that summarizes the data you synced this morning: Your level of fertility Cycle phase (follicular or...
Mon, 24 Sep, 2018 at 1:02 PM
How do I add or edit my period?
Simply click the + icon and you will be able add or remove a period by selecting and de-selecting your flow. If you are adding a period, by tapping on a p...
Mon, 24 Sep, 2018 at 1:02 PM
How do I enter a date where we had sex?
You can do so by clicking the + icon and then clicking “I had sex”. After doing this, you will see almost immediately a little heart that appears above th...
Mon, 24 Sep, 2018 at 1:02 PM
How can I share the data in the Ava app with my partner?
On your partner's phone, download the Ava app and log in with the same account that you are using on your phone.  Every time you sync the Ava to yo...
Thu, 29 Nov, 2018 at 12:05 PM
Why do I need to enter my period into the app? If Ava is smart enough to know when my fertile window is, why can't it also know when my period is?
The hormonal shifts that occur when you get your period can vary depending on your age, physiology, and even just month-to-month based on other environmental...
Mon, 24 Sep, 2018 at 1:02 PM
My data is not uploading. What do I do?
Make sure that your phone is connected to the internet and check the FAQ here for more help on syncing your data.
Thu, 29 Nov, 2018 at 12:12 PM
Can I download my historical data?
It is not possible to download your data but it is always available in the app for you to view.
Mon, 24 Sep, 2018 at 1:01 PM