Status: SYNC ERROR
We are aware of some users receiving an error message when trying to sync their data (Error during upload on S3 / S4 / S6 / S9).
If so, please expect a delay for your data to appear in the app - your data could appear several hours after syncing.
Please keep your bracelet charged. There is no need to attempt to sync again in the meantime.
If your data doesn't appear before you go to bed, please wear your Ava as usual, and sync tomorrow. If a sync issue persists where you do not see the above Error message, please open a ticket so we can troubleshoot directly with you.

SYNCHRONISIERUNGSFEHLER
Wir sind informiert, dass einige Benutzer beim Versuch, ihre Daten zu synchronisieren, eine Fehlermeldung erhalten (Error during upload on S3 / S4 / S6 / S9).
Nach der Synchronisierung muss mit einer Verzögerung gerechnet werden, bis Ihre Daten in der App angezeigt werden. Die Daten können mehrere Stunden nach der Synchronisierung angezeigt werden, da die Daten nur langsam unsere Server erreichen.
Bitte stellen Sie sicher, dass ihr Ava aufgeladen bleibt. In der Zwischenzeit muss keine erneute Synchronisierung versucht werden.
Bitte tragen Sie heute Nacht, wie gewohnt Ihre Ava. Sollten Sie weiterhin Synchronsierungsprobleme haben, die nicht mit der obengenannte Fehlermeldung zusammenhängt, bitten wir Sie uns ein Nachricht zu schicken damit wir Ihnen weiterhelfen können.
Solution home FAQ

App

How can I see the tutorial again?
The tutorial is only shown once per user per device - we are unable to replay this tutorial on demand. However, if you found the tutorial helpful or you...
Thu, 29 Nov, 2018 at 11:54 AM
Why I do need to enter the onboarding information like my last period?
When you first download the app, it will ask you a series of questions including when your last period was.   Knowing when your last period was helps estab...
Mon, 24 Sep, 2018 at 1:02 PM
I entered the wrong information when I answered the onboarding questions, can I change it now?
If you entered the wrong dates for your last period, this can easily be changed by clicking the + icon and adding or removing the period on dates in the past...
Mon, 24 Sep, 2018 at 1:02 PM
What do the different screens in the app show me?
1. Your dashboard (home icon) is your main screen that summarizes the data you synced this morning: Your level of fertility Cycle phase (follicular or...
Mon, 24 Sep, 2018 at 1:02 PM
How do I add or edit my period?
Simply click the + icon and you will be able add or remove a period by selecting and de-selecting your flow. If you are adding a period, by tapping on a p...
Mon, 24 Sep, 2018 at 1:02 PM
How do I enter a date where we had sex?
You can do so by clicking the + icon and then clicking “I had sex”. After doing this, you will see almost immediately a little heart that appears above th...
Mon, 24 Sep, 2018 at 1:02 PM
How can I share the data in the Ava app with my partner?
On your partner's phone, download the Ava app and log in with the same account that you are using on your phone.  Every time you sync the Ava to yo...
Thu, 29 Nov, 2018 at 12:05 PM
Why do I need to enter my period into the app? If Ava is smart enough to know when my fertile window is, why can't it also know when my period is?
The hormonal shifts that occur when you get your period can vary depending on your age, physiology, and even just month-to-month based on other environmental...
Mon, 24 Sep, 2018 at 1:02 PM
My data is not uploading. What do I do?
Make sure that your phone is connected to the internet and check the FAQ here for more help on syncing your data.
Thu, 29 Nov, 2018 at 12:12 PM
Can I download my historical data?
It is not possible to download your data but it is always available in the app for you to view.
Mon, 24 Sep, 2018 at 1:01 PM