17 March 2020 9:30 GMT
Ava Support - COVID-19 Update

Dear Ava User,
We know the events happening in our community and around the world are unsettling and we at Ava are sending out our caring wishes to those affected by the circumstances surrounding the COVID-19 virus.

We've also been working to keep our employees as safe as possible, including advising those who can to work from home. Knowing that this pandemic is challenging to all of us, we want to continue to provide you with the best support we can. As of now, nothing has changed with our support hours or the way you can contact us. You have access to our FAQs and you can submit a support ticket any time.

We will do our best to continue responding to you in less than 24 hours, but we kindly ask for your patience if we are a bit delayed. We hope that you, your family, and friends stay healthy and well.


Liebe Ava-Benutzer,
Die Ereignisse in unserer Gesellschaft und auf der ganzen Welt sind beunruhigend und wir von Ava senden unsere fürsorglichen Wünsche an diejenigen, die von den Umständen im Zusammenhang mit dem COVID-19-Virus betroffen sind.

Auch wir möchten unsere Mitarbeiter so gut wie möglich schützen und ermöglichen es ihnen von zu Hause aus zu arbeiten. Diese Pandemie ist für uns alle eine Herausforderung und wir wollen Sie weiterhin so gut wie möglich unterstützen. An unseren Supportzeiten und der Art und Weise, wie Sie uns kontaktieren können, hat sich nichts geändert. Sie haben weiterhin Zugang zu unsereren FAQs und können uns jederzeit eine Email schreiben.

Wir werden Ihnen wie gewohnt in weniger als 24 Stunden antworten. Wir bitten Sie jedoch um Geduld, falls sich unsere Antwort an Sie etwas verzögern sollte. Wir wünschen Ihnen und Ihrer Familie und Freunden, dass Sie gesund und wohlauf bleiben.

App

How can I see the tutorial again?
The tutorial is only shown once per user per device - we are unable to replay this tutorial on demand. However, if you found the tutorial helpful or you...
Thu, 29 Nov, 2018 at 11:54 AM
Why I do need to enter the onboarding information like my last period?
When you first download the app, it will ask you a series of questions including when your last period was.   Knowing when your last period was helps estab...
Mon, 24 Sep, 2018 at 1:02 PM
I entered the wrong information when I answered the onboarding questions, can I change it now?
If you entered the wrong dates for your last period, this can easily be changed by clicking the + icon and adding or removing the period on dates in the past...
Mon, 24 Sep, 2018 at 1:02 PM
What do the different screens in the app show me?
1. Your dashboard (home icon) is your main screen that summarizes the data you synced this morning: Your level of fertility Cycle phase (follicular or...
Mon, 24 Sep, 2018 at 1:02 PM
How do I add or edit my period?
Simply click the + icon and you will be able add or remove a period by selecting and de-selecting your flow. If you are adding a period, by tapping on a p...
Mon, 24 Sep, 2018 at 1:02 PM
How do I enter a date where we had sex?
You can do so by clicking the + icon and then clicking “I had sex”. After doing this, you will see almost immediately a little heart that appears above th...
Mon, 24 Sep, 2018 at 1:02 PM
How can I share the data in the Ava app with my partner?
On your partner's phone, download the Ava app and log in with the same account that you are using on your phone.  Every time you sync the Ava to yo...
Thu, 29 Nov, 2018 at 12:05 PM
Why do I need to enter my period into the app? If Ava is smart enough to know when my fertile window is, why can't it also know when my period is?
The hormonal shifts that occur when you get your period can vary depending on your age, physiology, and even just month-to-month based on other environmental...
Mon, 24 Sep, 2018 at 1:02 PM
My data is not uploading. What do I do?
Make sure that your phone is connected to the internet and check the FAQ here for more help on syncing your data.
Thu, 29 Nov, 2018 at 12:12 PM
Can I download my historical data?
It is not possible to download your data but it is always available in the app for you to view.
Mon, 24 Sep, 2018 at 1:01 PM