UPDATE: 15 June 2020 9:30 GMT

Ava Support - COVID-19 Update

Dear Ava User,

We know the events happening in our community and around the world are unsettling and we at Ava are sending out our caring wishes to those affected by the circumstances surrounding the COVID-19 virus.

We've also been working to keep our employees as safe as possible, including advising those who can to work from home. Knowing that this pandemic is challenging to all of us, we want to continue to provide you with the best support we can. As of now, nothing has changed with our support hours or the way you can contact us. You have access to our FAQs and you can submit a support ticket any time.

We will do our best to continue responding to you in less than 24 hours, but we kindly ask for your patience if we are a bit delayed. We hope that you, your family, and friends stay healthy and well.

Note: Please add support@avawomen.com to your contacts to ensure that you will receive our reply.


Liebe Ava-Benutzer,

Die Ereignisse in unserer Gesellschaft und auf der ganzen Welt sind beunruhigend und wir von Ava senden unsere fürsorglichen Wünsche an diejenigen, die von den Umständen im Zusammenhang mit dem COVID-19-Virus betroffen sind.

Auch wir möchten unsere Mitarbeiter so gut wie möglich schützen und ermöglichen es ihnen von zu Hause aus zu arbeiten. Diese Pandemie ist für uns alle eine Herausforderung und wir wollen Sie weiterhin so gut wie möglich unterstützen. An unseren Supportzeiten und der Art und Weise, wie Sie uns kontaktieren können, hat sich nichts geändert. Sie haben weiterhin Zugang zu unsereren FAQs und können uns jederzeit eine Email schreiben.

Wir werden Ihnen wie gewohnt in weniger als 24 Stunden antworten. Wir bitten Sie jedoch um Geduld, falls sich unsere Antwort an Sie etwas verzögern sollte. Wir wünschen Ihnen und Ihrer Familie und Freunden, dass Sie gesund und wohlauf bleiben.

Hinweis: Bitte fügen Sie support@avawomen.com Ihren Kontakten hinzu, um sicherzustellen, dass Sie unsere Antworten erhalten und der Spamfilter diese Emails nicht herausfiltert.

Predictions

Why do I receive messages to confirm my period? ​
In order for Ava to be as precise as possible, it's important to accurately record your period in the app. We don't want to simply assume your peri...
Mon, 24 Sep, 2018 at 1:03 PM
Why did Ava move my predicted period to tomorrow?
Ava sends you an in-app message on the day where Ava predicted your period to start. If you don’t confirm the start of your period being accurately predicte...
Wed, 29 Jul, 2020 at 11:07 PM
Is there a way to disable the period confirmation message?​
Unfortunately no, it is not possible to disable the period confirmation message. This in-app message is triggered every time that you open the app when it is...
Wed, 29 Jul, 2020 at 11:08 PM
How does Ava predict my fertile window?
As your hormone levels change throughout your cycle, they have various influences on your body. Ava measure the combined impact of these changes in order ...
Mon, 24 Sep, 2018 at 1:01 PM
Why does Ava need a couple cycles to get to know my body?
Ava measures multiple physiological parameters in real-time. When you begin tracking with Ava and look back at a complete cycle of data, there are certain r...
Wed, 5 Jun, 2019 at 6:40 PM
Does Ava confirm that I ovulated?
For the time-being, Ava can't confirm ovulation. However, we do inform you if Ava recognized a biphasic parameter pattern from your data. Take a look h...
Thu, 29 Nov, 2018 at 3:12 PM
When should we have sex to increase our odds of conceiving?
The maximum probability of conception in a given cycle is achieved by having sex everyday during the entire fertile window. Alternatively, you may choose to ...
Mon, 24 Sep, 2018 at 1:02 PM
Will Ava tell me if I have an anovulatory cycle?
For now, Ava does not alert you when it detects a potentially anovulatory cycle. All cycles on Ava are assumed to be ovulatory. Of course in reality, this ma...
Mon, 24 Sep, 2018 at 1:02 PM
How accurate is Ava?
In a year-long clinical study, Ava recognized an average of 5.3 fertile days per cycle with 89% accuracy.  Accuracy is the percentage of days correctly ...
Thu, 20 Dec, 2018 at 9:07 AM
Can Ava tell me how fertile I am?
How fertile you are is influenced by many factors. The physiological parameters that Ava measures does not determine your fertility status but the algorit...
Mon, 24 Sep, 2018 at 1:01 PM