February 24, 2020 @ 10:16 (UTC) - Firmware update

Following our last firmware release, we are aware of users experiencing random vibration during the night, leading to a possible data analysis error in the morning when syncing.

Our Software team is aware of this situation and is working on a fix as we speak.

Continue using your Ava in the meantime and to make sure to charge your bracelet daily, for at least 3-4 hours prior to bedtime.

If you notice a solid pink light on top of your Ava, please unpair the device from your App and pair it again before wearing it to sleep.

There is no need to try updating your firmware manually as this shall happen automatically once the next version is available for you.

We will continue to update you here. If you already submitted a ticket, you will receive the same update by email.

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Aufgrund unseres letzten Firmware-Updates kann es sein, dass Benutzer während der Nacht willkürliche Vibrationen spüren, die am nächsten Morgen beim Synchronisieren zu einem möglichen Datenanalysefehler führen.

Unser Software-Entwicklungsteam ist sich dieser Situation bewusst und arbeitet in diesem Moment an einer Lösung.

Wir möchten Sie bitten, Ihre Ava in der Zwischenzeit weiter zu benutzen und sicherzustellen, dass Ihr Armband täglich mindestens 3-4 Stunden vor dem Schlafengehen aufgeladen wird.

Wenn Sie ein durchgehend, pinkes Licht auf Ihrer Ava bemerken, trennen Sie das Gerät bitte von Ihrer App und koppeln Sie es erneut, bevor Sie es zum Schlafen tragen.

Es ist nicht notwendig ein manuelles Update Ihrer Firmware zu veranlassen, da dies automatisch geschehen wird, sobald die nächste Version für Sie verfügbar ist.

Wir werden Sie hier weiterhin auf dem Laufenden halten. Wenn Sie bereits ein Ticket eingereicht haben, erhalten Sie die gleiche Mitteilung per E-Mail.

Predictions

Why do I receive messages to confirm my period? ​
In order for Ava to be as precise as possible, it's important to accurately record your period in the app. We don't want to simply assume your peri...
Mon, 24 Sep, 2018 at 1:03 PM
I did not confirm Ava’s period prediction in the app and now my predicted period moved to tomorrow. Why?
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Thu, 29 Nov, 2018 at 3:01 PM
I have long cycles and I receive the period confirmation message every day. Is there a way to disable it?​
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Mon, 24 Sep, 2018 at 1:03 PM
How does Ava predict my fertile window?
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Mon, 24 Sep, 2018 at 1:01 PM
Why does Ava need a couple cycles to get to know my body?
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Wed, 5 Jun, 2019 at 6:40 PM
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Thu, 29 Nov, 2018 at 3:12 PM
When should we have sex to increase our odds of conceiving?
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Mon, 24 Sep, 2018 at 1:02 PM
Will Ava tell me if I have an anovulatory cycle?
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Mon, 24 Sep, 2018 at 1:02 PM
How accurate is Ava?
In a year-long clinical study, Ava recognized an average of 5.3 fertile days per cycle with 89% accuracy.  Accuracy is the percentage of days correctly ...
Thu, 20 Dec, 2018 at 9:07 AM
Can Ava tell me how fertile I am?
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Mon, 24 Sep, 2018 at 1:01 PM