UPDATE: 09 February 2021 07:30 PM GMT

Dear Ava User,

We always do our best to respond to your email within 24 hours, but due to circumstances surrounding the COVID-19 pandemic, we ask for your patience in case we are a bit delayed. Please add support@avawomen.com to your contacts to ensure that you will receive our reply. Stay healthy!

Your Ava Team


Liebe Ava Kundin,

Wir tun unser Bestes um Ihre e-mail innert 24h zu beantworten. Auf Grund der anhaltenden Pandemie, bitten wir Sie jedoch um Geduld, falls wir einmal länger brauchen. Bitte fügen sie support@avawomen.com zu Ihren Kontakten dazu, damit unsere Antworten Sie erreichen und nicht in Ihrem ‚spam‘ Ordner landen. Bleiben Sie gesund!

Ihr Ava Team

Predictions

Why do I receive messages to confirm my period? ​
In order for Ava to be as precise as possible, it's important to accurately record your period in the app. We don't want to simply assume your peri...
Mon, 24 Sep, 2018 at 1:03 PM
Why did Ava move my predicted period to tomorrow?
Ava sends you an in-app message on the day where Ava predicted your period to start. If you don’t confirm the start of your period being accurately predicte...
Wed, 29 Jul, 2020 at 11:07 PM
Is there a way to disable the period confirmation message?​
Unfortunately no, it is not possible to disable the period confirmation message. This in-app message is triggered every time that you open the app when it is...
Wed, 29 Jul, 2020 at 11:08 PM
How does Ava predict my fertile window?
As your hormone levels change throughout your cycle, they have various influences on your body. Ava measure the combined impact of these changes in order ...
Mon, 24 Sep, 2018 at 1:01 PM
Why does Ava need a couple cycles to get to know my body?
Ava measures multiple physiological parameters in real-time. When you begin tracking with Ava and look back at a complete cycle of data, there are certain r...
Wed, 24 Feb, 2021 at 5:01 PM
Does Ava confirm that I ovulated?
For the time-being, Ava can't confirm ovulation. However, we do inform you if Ava recognized a biphasic parameter pattern from your data. Take a look h...
Thu, 29 Nov, 2018 at 3:12 PM
When should we have sex to increase our odds of conceiving?
The maximum probability of conception in a given cycle is achieved by having sex everyday during the entire fertile window. Alternatively, you may choose to ...
Mon, 24 Sep, 2018 at 1:02 PM
Will Ava tell me if I have an anovulatory cycle?
For now, Ava does not alert you when it detects a potentially anovulatory cycle. All cycles on Ava are assumed to be ovulatory. Of course in reality, this ma...
Mon, 24 Sep, 2018 at 1:02 PM
How accurate is Ava?
In a year-long clinical study, Ava recognized an average of 5.3 fertile days per cycle with 89% accuracy.  Accuracy is the percentage of days correctly ...
Thu, 20 Dec, 2018 at 9:07 AM
Can Ava tell me how fertile I am?
How fertile you are is influenced by many factors. The physiological parameters that Ava measures does not determine your fertility status but the algorit...
Mon, 24 Sep, 2018 at 1:01 PM