Status: SYNC ERROR
We are aware of some users receiving an error message when trying to sync their data (Error during upload on S3 / S4 / S6 / S9).
If so, please expect a delay for your data to appear in the app - your data could appear several hours after syncing.
Please keep your bracelet charged. There is no need to attempt to sync again in the meantime.
If your data doesn't appear before you go to bed, please wear your Ava as usual, and sync tomorrow. If a sync issue persists where you do not see the above Error message, please open a ticket so we can troubleshoot directly with you.

SYNCHRONISIERUNGSFEHLER
Wir sind informiert, dass einige Benutzer beim Versuch, ihre Daten zu synchronisieren, eine Fehlermeldung erhalten (Error during upload on S3 / S4 / S6 / S9).
Nach der Synchronisierung muss mit einer Verzögerung gerechnet werden, bis Ihre Daten in der App angezeigt werden. Die Daten können mehrere Stunden nach der Synchronisierung angezeigt werden, da die Daten nur langsam unsere Server erreichen.
Bitte stellen Sie sicher, dass ihr Ava aufgeladen bleibt. In der Zwischenzeit muss keine erneute Synchronisierung versucht werden.
Bitte tragen Sie heute Nacht, wie gewohnt Ihre Ava. Sollten Sie weiterhin Synchronsierungsprobleme haben, die nicht mit der obengenannte Fehlermeldung zusammenhängt, bitten wir Sie uns ein Nachricht zu schicken damit wir Ihnen weiterhelfen können.
Solution home FAQ

Predictions

Why do I receive messages to confirm my period? ​
In order for Ava to be as precise as possible, it's important to accurately record your period in the app. We don't want to simply assume your peri...
Mon, 24 Sep, 2018 at 1:03 PM
I did not confirm Ava’s period prediction in the app and now my predicted period moved to tomorrow. Why?
Ava sends you an in-app message on the day where Ava predicted your period to start. If you don’t confirm the start of your period being accurately predicte...
Thu, 29 Nov, 2018 at 3:01 PM
I have long cycles and I receive the period confirmation message every day. Is there a way to disable it?​
Unfortunately no, it is not possible to disable the period confirmation message. This in-app message is triggered every time that you open the app when it is...
Mon, 24 Sep, 2018 at 1:03 PM
How does Ava predict my fertile window?
As your hormone levels change throughout your cycle, they have various influences on your body. Ava measure the combined impact of these changes in order ...
Mon, 24 Sep, 2018 at 1:01 PM
Why does Ava need a couple cycles to get to know my body?
Ava measures multiple physiological parameters in real-time. When you begin tracking with Ava and look back at a complete cycle of data, there are certain r...
Wed, 5 Jun, 2019 at 6:40 PM
Does Ava confirm that I ovulated?
For the time-being, Ava can't confirm ovulation. However, we do inform you if Ava recognized a biphasic parameter pattern from your data. Take a look h...
Thu, 29 Nov, 2018 at 3:12 PM
When should we have sex to increase our odds of conceiving?
The maximum probability of conception in a given cycle is achieved by having sex everyday during the entire fertile window. Alternatively, you may choose to ...
Mon, 24 Sep, 2018 at 1:02 PM
Will Ava tell me if I have an anovulatory cycle?
For now, Ava does not alert you when it detects a potentially anovulatory cycle. All cycles on Ava are assumed to be ovulatory. Of course in reality, this ma...
Mon, 24 Sep, 2018 at 1:02 PM
How accurate is Ava?
In a year-long clinical study, Ava recognized an average of 5.3 fertile days per cycle with 89% accuracy.  Accuracy is the percentage of days correctly ...
Thu, 20 Dec, 2018 at 9:07 AM
Can Ava tell me how fertile I am?
How fertile you are is influenced by many factors. The physiological parameters that Ava measures does not determine your fertility status but the algorit...
Mon, 24 Sep, 2018 at 1:01 PM