October 4, 2019 @ 09:00 GMT - Issues with the latest i.OS versions 13./13.1 and 13.1.2.

We are aware that some users who updated to Ava iOS app 1.9.12 are (still) encountering data syncing issues due to the recent unexpected update of i.OS to 13.1.2.

We are working diligently to adapt our app to the recent changes within i.OS in order to ensure our users will be able to see their data correctly on our app.

Users who have access to an alternative device (Android) are recommended to sync their nightly data to an android version of our app.

We will publish updates here to keep you informed.


4. Oktober 2019 @ 09:00 GMT - Probleme mit den neuesten i.OS-Versionen 13./13.1 und 13.1.2

Wir sind uns bewusst, dass einige Benutzer, die auf Ava iOS 1.9.12 aktualisiert haben, (noch) Probleme mit der Datensynchronisierung haben, da i.OS kürzlich unerwartet auf 13.1.2 aktualisiert wurde.

Wir arbeiten mit Hochdruck daran, unsere App an die vor kurzem veröffentlichten Veränderungen in i.OS anzupassen, damit die Ava app unseren Nutzern ihre Daten korrekt anzeigt.

Wenn Sie auf ein alternatives Gerät (Android) zugreifen können, empfehlen wir Ihnen die Synchronisation mit einer Android-Version unserer App durchzuführen.

Wir werden hier Updates veröffentlichen, um Sie auf dem Laufenden zu halten.

Medical

I’m on a birth control pill. Can I start using Ava?
Ava is not intended to be used while you are taking hormonal birth control pills.   In most cases, you do not ovulate while taking birth control pills (if ...
Mon, 24 Sep, 2018 at 1:02 PM
Can Ava be used for contraception?
This is something we're very interested in offering in the future but for now, Ava isn't approved for use as a method of birth control. Ava should...
Thu, 14 Mar, 2019 at 5:31 PM
Should I wear Ava if I'm sick?
If you have the flu or have a fever, we do not recommend that you wear the Ava. This is because your skin temperature and heart rate may change or increas...
Mon, 24 Sep, 2018 at 1:01 PM
Do any medications affect my Ava results?
We have not tested Ava while using medications. Any medications that alter your natural physiology can have an impact on the accuracy of Ava's algor...
Mon, 24 Sep, 2018 at 1:01 PM
Can I send the information to my doctor?
Take a look at "Where can I find my cycle report?" and the rest of our Cycle Report FAQs to find out more on how you can receive a print-out of yo...
Tue, 4 Dec, 2018 at 2:39 PM
I wear a pacemaker. Can I still use Ava?
No, we do not recommend using Ava, as some of the sensors could interfere with a pacemaker. If you require the use of other electronic medical devices, ...
Tue, 13 Nov, 2018 at 3:57 PM
I have an irregular cycle and want to participate in your clinical trial. How can I sign up?
Thanks for your interest in Ava! We are so thankful for your support in wanting to participate in this trial.  If you have an irregular cycle and wa...
Thu, 14 Feb, 2019 at 2:19 PM
Can I wear Ava if I have a medical condition?
Should you have a diagnosed medical condition, we recommend that you first consult with your doctor before using the Ava. If the diagnosed medical condition ...
Mon, 24 Sep, 2018 at 1:03 PM