17 March 2020 9:30 GMT
Ava Support - COVID-19 Update

Dear Ava User,
We know the events happening in our community and around the world are unsettling and we at Ava are sending out our caring wishes to those affected by the circumstances surrounding the COVID-19 virus.

We've also been working to keep our employees as safe as possible, including advising those who can to work from home. Knowing that this pandemic is challenging to all of us, we want to continue to provide you with the best support we can. As of now, nothing has changed with our support hours or the way you can contact us. You have access to our FAQs and you can submit a support ticket any time.

We will do our best to continue responding to you in less than 24 hours, but we kindly ask for your patience if we are a bit delayed. We hope that you, your family, and friends stay healthy and well.


Liebe Ava-Benutzer,
Die Ereignisse in unserer Gesellschaft und auf der ganzen Welt sind beunruhigend und wir von Ava senden unsere fürsorglichen Wünsche an diejenigen, die von den Umständen im Zusammenhang mit dem COVID-19-Virus betroffen sind.

Auch wir möchten unsere Mitarbeiter so gut wie möglich schützen und ermöglichen es ihnen von zu Hause aus zu arbeiten. Diese Pandemie ist für uns alle eine Herausforderung und wir wollen Sie weiterhin so gut wie möglich unterstützen. An unseren Supportzeiten und der Art und Weise, wie Sie uns kontaktieren können, hat sich nichts geändert. Sie haben weiterhin Zugang zu unsereren FAQs und können uns jederzeit eine Email schreiben.

Wir werden Ihnen wie gewohnt in weniger als 24 Stunden antworten. Wir bitten Sie jedoch um Geduld, falls sich unsere Antwort an Sie etwas verzögern sollte. Wir wünschen Ihnen und Ihrer Familie und Freunden, dass Sie gesund und wohlauf bleiben.

Medical

I’m on a birth control pill. Can I start using Ava?
Ava is not intended to be used while you are taking hormonal birth control pills.   In most cases, you do not ovulate while taking birth control pills (if ...
Mon, 24 Sep, 2018 at 1:02 PM
Can Ava be used for contraception?
This is something we're very interested in offering in the future but for now, Ava isn't approved for use as a method of birth control. Ava should...
Thu, 14 Mar, 2019 at 5:31 PM
Should I wear Ava if I'm sick?
If you have the flu or have a fever, we do not recommend that you wear the Ava. This is because your skin temperature and heart rate may change or increas...
Mon, 24 Sep, 2018 at 1:01 PM
Do any medications affect my Ava results?
We have not tested Ava while using medications. Any medications that alter your natural physiology can have an impact on the accuracy of Ava's algor...
Mon, 24 Sep, 2018 at 1:01 PM
Can I send the information to my doctor?
Take a look at "Where can I find my cycle report?" and the rest of our Cycle Report FAQs to find out more on how you can receive a print-out of yo...
Tue, 4 Dec, 2018 at 2:39 PM
I wear a pacemaker. Can I still use Ava?
No, we do not recommend using Ava, as some of the sensors could interfere with a pacemaker. If you require the use of other electronic medical devices, ...
Tue, 13 Nov, 2018 at 3:57 PM
I have an irregular cycle and want to participate in your clinical trial. How can I sign up?
Thanks for your interest in Ava! We are so thankful for your support in wanting to participate in this trial.  If you have an irregular cycle and wa...
Thu, 14 Feb, 2019 at 2:19 PM
Can I wear Ava if I have a medical condition?
Should you have a diagnosed medical condition, we recommend that you first consult with your doctor before using the Ava. If the diagnosed medical condition ...
Mon, 24 Sep, 2018 at 1:03 PM