UPDATE: 09 February 2021 07:30 PM GMT

Dear Ava User,

We always do our best to respond to your email within 24 hours, but due to circumstances surrounding the COVID-19 pandemic, we ask for your patience in case we are a bit delayed. Please add support@avawomen.com to your contacts to ensure that you will receive our reply. Stay healthy!

Your Ava Team


Liebe Ava Kundin,

Wir tun unser Bestes um Ihre e-mail innert 24h zu beantworten. Auf Grund der anhaltenden Pandemie, bitten wir Sie jedoch um Geduld, falls wir einmal länger brauchen. Bitte fügen sie support@avawomen.com zu Ihren Kontakten dazu, damit unsere Antworten Sie erreichen und nicht in Ihrem ‚spam‘ Ordner landen. Bleiben Sie gesund!

Ihr Ava Team

Medical

I’m on a birth control pill. Can I start using Ava?
Ava is not intended to be used while you are taking hormonal birth control pills.   In most cases, you do not ovulate while taking birth control pills (if ...
Mon, 24 Sep, 2018 at 1:02 PM
Can Ava be used for contraception?
This is something we're very interested in offering in the future but for now, Ava isn't approved for use as a method of birth control. Ava should...
Thu, 14 Mar, 2019 at 5:31 PM
Should I wear Ava if I'm sick?
If you have the flu or have a fever, we do not recommend that you wear the Ava. This is because your skin temperature and heart rate may change or increas...
Mon, 24 Sep, 2018 at 1:01 PM
Do any medications affect my Ava results?
We have not tested Ava while using medications. Any medications that alter your natural physiology can have an impact on the accuracy of Ava's algor...
Mon, 24 Sep, 2018 at 1:01 PM
Can I send the information to my doctor?
Take a look at "Where can I find my cycle report?" and the rest of our Cycle Report FAQs to find out more on how you can receive a print-out of yo...
Tue, 4 Dec, 2018 at 2:39 PM
I wear a pacemaker. Can I still use Ava?
No, we do not recommend using Ava, as some of the sensors could interfere with a pacemaker. If you require the use of other electronic medical devices, ...
Tue, 13 Nov, 2018 at 3:57 PM
How can I sign up for your irregular cycles trial?
Thanks for your interest in Ava! We are so thankful for your support in wanting to participate in this trial.  If you have an irregular cycle and wa...
Wed, 29 Jul, 2020 at 11:10 PM
Can I wear Ava if I have a medical condition?
Should you have a diagnosed medical condition, we recommend that you first consult with your doctor before using the Ava. If the diagnosed medical condition ...
Mon, 24 Sep, 2018 at 1:03 PM