17 March 2020 9:30 GMT
Ava Support - COVID-19 Update

Dear Ava User,
We know the events happening in our community and around the world are unsettling and we at Ava are sending out our caring wishes to those affected by the circumstances surrounding the COVID-19 virus.

We've also been working to keep our employees as safe as possible, including advising those who can to work from home. Knowing that this pandemic is challenging to all of us, we want to continue to provide you with the best support we can. As of now, nothing has changed with our support hours or the way you can contact us. You have access to our FAQs and you can submit a support ticket any time.

We will do our best to continue responding to you in less than 24 hours, but we kindly ask for your patience if we are a bit delayed. We hope that you, your family, and friends stay healthy and well.


Liebe Ava-Benutzer,
Die Ereignisse in unserer Gesellschaft und auf der ganzen Welt sind beunruhigend und wir von Ava senden unsere fürsorglichen Wünsche an diejenigen, die von den Umständen im Zusammenhang mit dem COVID-19-Virus betroffen sind.

Auch wir möchten unsere Mitarbeiter so gut wie möglich schützen und ermöglichen es ihnen von zu Hause aus zu arbeiten. Diese Pandemie ist für uns alle eine Herausforderung und wir wollen Sie weiterhin so gut wie möglich unterstützen. An unseren Supportzeiten und der Art und Weise, wie Sie uns kontaktieren können, hat sich nichts geändert. Sie haben weiterhin Zugang zu unsereren FAQs und können uns jederzeit eine Email schreiben.

Wir werden Ihnen wie gewohnt in weniger als 24 Stunden antworten. Wir bitten Sie jedoch um Geduld, falls sich unsere Antwort an Sie etwas verzögern sollte. Wir wünschen Ihnen und Ihrer Familie und Freunden, dass Sie gesund und wohlauf bleiben.

Pregnancy, Miscarriage, Postpartum

I’m pregnant. Can I still use the Ava?
Absolutely! Within our app, we have a Pregnancy Tracker mode that you can switch to once you’re pregnant. Simply go to “My Profile”, select “I’m pregnant”...
Mon, 24 Sep, 2018 at 1:02 PM
I just found out I’m having a miscarriage. When should I switch back to TTC (trying to conceive) mode?
A miscarriage is both a physical and an emotional process, regardless if you miscarry naturally or have medical assistance. If you switched to pregnancy m...
Mon, 24 Sep, 2018 at 1:02 PM
Can I use Ava while breastfeeding?
It depends and here's why. Ava gives you two different types of information in the app: 1. Data collected while you sleep about your temperature, ...
Mon, 24 Sep, 2018 at 1:01 PM
I’ve given birth recently but not breastfeeding. Would I be able to start using the Ava right away again?
The answer is: it depends. Here's why. Ava gives you two different types of information: Data collected while you sleep about your temperature, r...
Mon, 24 Sep, 2018 at 1:02 PM
How does Ava come up with the number of women it has helped achieve pregnancy?
Ava counts a user as pregnant, if all of the following requirements are met: The user has switched to pregnancy mode in the Ava app. (This ensures that...
Thu, 18 Apr, 2019 at 2:55 PM