We are aware of some users receiving an error message when trying to sync their data (Error during upload on S3 / S4 / S6 / S9).
If so, please expect a delay for your data to appear in the app - your data could appear several hours after syncing.
Please keep your bracelet charged. There is no need to attempt to sync again in the meantime.
If your data doesn't appear before you go to bed, please wear your Ava as usual, and sync tomorrow. If a sync issue persists where you do not see the above Error message, please open a ticket so we can troubleshoot directly with you.

Wir sind informiert, dass einige Benutzer beim Versuch, ihre Daten zu synchronisieren, eine Fehlermeldung erhalten (Error during upload on S3 / S4 / S6 / S9).
Nach der Synchronisierung muss mit einer Verzögerung gerechnet werden, bis Ihre Daten in der App angezeigt werden. Die Daten können mehrere Stunden nach der Synchronisierung angezeigt werden, da die Daten nur langsam unsere Server erreichen.
Bitte stellen Sie sicher, dass ihr Ava aufgeladen bleibt. In der Zwischenzeit muss keine erneute Synchronisierung versucht werden.
Bitte tragen Sie heute Nacht, wie gewohnt Ihre Ava. Sollten Sie weiterhin Synchronsierungsprobleme haben, die nicht mit der obengenannte Fehlermeldung zusammenhängt, bitten wir Sie uns ein Nachricht zu schicken damit wir Ihnen weiterhelfen können.

Pregnancy, Miscarriage, Postpartum

I’m pregnant. Can I still use the Ava?
Absolutely! Within our app, we have a Pregnancy Tracker mode that you can switch to once you’re pregnant. Simply go to “My Profile”, select “I’m pregnant”...
Mon, 24 Sep, 2018 at 1:02 PM
I just found out I’m having a miscarriage. When should I switch back to TTC (trying to conceive) mode?
A miscarriage is both a physical and an emotional process, regardless if you miscarry naturally or have medical assistance. If you switched to pregnancy m...
Mon, 24 Sep, 2018 at 1:02 PM
Can I use Ava while breastfeeding?
It depends and here's why. Ava gives you two different types of information in the app: 1. Data collected while you sleep about your temperature, ...
Mon, 24 Sep, 2018 at 1:01 PM
I’ve given birth recently but not breastfeeding. Would I be able to start using the Ava right away again?
The answer is: it depends. Here's why. Ava gives you two different types of information: Data collected while you sleep about your temperature, r...
Mon, 24 Sep, 2018 at 1:02 PM
How does Ava come up with the number of women it has helped achieve pregnancy?
Ava counts a user as pregnant, if all of the following requirements are met: The user has switched to pregnancy mode in the Ava app. (This ensures that...
Thu, 18 Apr, 2019 at 2:55 PM