17 March 2020 9:30 GMT
Ava Support - COVID-19 Update

Dear Ava User,
We know the events happening in our community and around the world are unsettling and we at Ava are sending out our caring wishes to those affected by the circumstances surrounding the COVID-19 virus.

We've also been working to keep our employees as safe as possible, including advising those who can to work from home. Knowing that this pandemic is challenging to all of us, we want to continue to provide you with the best support we can. As of now, nothing has changed with our support hours or the way you can contact us. You have access to our FAQs and you can submit a support ticket any time.

We will do our best to continue responding to you in less than 24 hours, but we kindly ask for your patience if we are a bit delayed. We hope that you, your family, and friends stay healthy and well.


Liebe Ava-Benutzer,
Die Ereignisse in unserer Gesellschaft und auf der ganzen Welt sind beunruhigend und wir von Ava senden unsere fürsorglichen Wünsche an diejenigen, die von den Umständen im Zusammenhang mit dem COVID-19-Virus betroffen sind.

Auch wir möchten unsere Mitarbeiter so gut wie möglich schützen und ermöglichen es ihnen von zu Hause aus zu arbeiten. Diese Pandemie ist für uns alle eine Herausforderung und wir wollen Sie weiterhin so gut wie möglich unterstützen. An unseren Supportzeiten und der Art und Weise, wie Sie uns kontaktieren können, hat sich nichts geändert. Sie haben weiterhin Zugang zu unsereren FAQs und können uns jederzeit eine Email schreiben.

Wir werden Ihnen wie gewohnt in weniger als 24 Stunden antworten. Wir bitten Sie jedoch um Geduld, falls sich unsere Antwort an Sie etwas verzögern sollte. Wir wünschen Ihnen und Ihrer Familie und Freunden, dass Sie gesund und wohlauf bleiben.

Travel & Lifestyle

I’m traveling across time zones but want to continue wearing Ava. Will this impact my data?
Traveling across time zones inevitably affects your usual 24-hour physiological and psychological systems. As a result, the physiological parameters that ...
Mon, 24 Sep, 2018 at 1:02 PM
I’m traveling to an area of high altitude but I want to continue using Ava. Will this impact my data?
A change in altitude, especially if you travel to an area of high altitude for a few days, can influence your heart rate, breathing rate, and temperature. ...
Mon, 24 Sep, 2018 at 1:02 PM
Should I wear Ava after I've been drinking alcohol or doing drugs?
If you have consumed enough alcohol or drugs to be under the influence, this will significantly alter your physiological state and therefore, will also impac...
Mon, 24 Sep, 2018 at 1:01 PM
Does exercising influence my results?
If you exercise regularly and consistently, this shouldn't impact your physiological data or Ava's predictions. However, if you suddenly made a ...
Mon, 24 Sep, 2018 at 1:01 PM
If I exercise and lose weight, can I change my onboarding info?
Unfortunately, the onboarding information you originally entered when creating your Ava account cannot be changed. Weight fluctuations occur naturally and...
Mon, 24 Sep, 2018 at 1:02 PM
Can I use Ava as a fitness tracker?
Ava is designed to monitor your menstrual cycle, not your physical activity. Our sensors are designed to collect data while the body is at rest and might not...
Mon, 24 Sep, 2018 at 1:02 PM