We are aware of some users receiving an error message when trying to sync their data (Error during upload on S3 / S4 / S6 / S9).
If so, please expect a delay for your data to appear in the app - your data could appear several hours after syncing.
Please keep your bracelet charged. There is no need to attempt to sync again in the meantime.
If your data doesn't appear before you go to bed, please wear your Ava as usual, and sync tomorrow. If a sync issue persists where you do not see the above Error message, please open a ticket so we can troubleshoot directly with you.

Wir sind informiert, dass einige Benutzer beim Versuch, ihre Daten zu synchronisieren, eine Fehlermeldung erhalten (Error during upload on S3 / S4 / S6 / S9).
Nach der Synchronisierung muss mit einer Verzögerung gerechnet werden, bis Ihre Daten in der App angezeigt werden. Die Daten können mehrere Stunden nach der Synchronisierung angezeigt werden, da die Daten nur langsam unsere Server erreichen.
Bitte stellen Sie sicher, dass ihr Ava aufgeladen bleibt. In der Zwischenzeit muss keine erneute Synchronisierung versucht werden.
Bitte tragen Sie heute Nacht, wie gewohnt Ihre Ava. Sollten Sie weiterhin Synchronsierungsprobleme haben, die nicht mit der obengenannte Fehlermeldung zusammenhängt, bitten wir Sie uns ein Nachricht zu schicken damit wir Ihnen weiterhelfen können.

Travel & Lifestyle

I’m traveling across time zones but want to continue wearing Ava. Will this impact my data?
Traveling across time zones inevitably affects your usual 24-hour physiological and psychological systems. As a result, the physiological parameters that ...
Mon, 24 Sep, 2018 at 1:02 PM
I’m traveling to an area of high altitude but I want to continue using Ava. Will this impact my data?
A change in altitude, especially if you travel to an area of high altitude for a few days, can influence your heart rate, breathing rate, and temperature. ...
Mon, 24 Sep, 2018 at 1:02 PM
Should I wear Ava after I've been drinking alcohol or doing drugs?
If you have consumed enough alcohol or drugs to be under the influence, this will significantly alter your physiological state and therefore, will also impac...
Mon, 24 Sep, 2018 at 1:01 PM
Does exercising influence my results?
If you exercise regularly and consistently, this shouldn't impact your physiological data or Ava's predictions. However, if you suddenly made a ...
Mon, 24 Sep, 2018 at 1:01 PM
If I exercise and lose weight, can I change my onboarding info?
Unfortunately, the onboarding information you originally entered when creating your Ava account cannot be changed. Weight fluctuations occur naturally and...
Mon, 24 Sep, 2018 at 1:02 PM
Can I use Ava as a fitness tracker?
Ava is designed to monitor your menstrual cycle, not your physical activity. Our sensors are designed to collect data while the body is at rest and might not...
Mon, 24 Sep, 2018 at 1:02 PM