UPDATE: 09 February 2021 07:30 PM GMT

Dear Ava User,

We always do our best to respond to your email within 24 hours, but due to circumstances surrounding the COVID-19 pandemic, we ask for your patience in case we are a bit delayed. Please add support@avawomen.com to your contacts to ensure that you will receive our reply. Stay healthy!

Your Ava Team

Liebe Ava Kundin,

Wir tun unser Bestes um Ihre e-mail innert 24h zu beantworten. Auf Grund der anhaltenden Pandemie, bitten wir Sie jedoch um Geduld, falls wir einmal länger brauchen. Bitte fügen sie support@avawomen.com zu Ihren Kontakten dazu, damit unsere Antworten Sie erreichen und nicht in Ihrem ‚spam‘ Ordner landen. Bleiben Sie gesund!

Ihr Ava Team


I injured the skin of my wrist. Is it safe to wear Ava?
We strongly advise you not to wear the Ava until your skin has completely healed.
Mon, 24 Sep, 2018 at 1:01 PM
Should I continue wearing Ava with a sunburn?
If your sunburn is quite bad and the skin on your wrist is red, burning, itchy, flaky, sensitive to touch, or inflamed, we strongly recommend that you wait u...
Wed, 29 Jul, 2020 at 10:56 PM
I have a tattoo on my wrist. Can I still use Ava?
Wearing the Ava over a tattoo could affect the quality of the sensors detecting your physiological signals accurately. For optimal results, please wear t...
Mon, 24 Sep, 2018 at 1:01 PM
I developed a skin rash / allergy where I wear my Ava. What should I do?
Please discontinue wearing the Ava and contact Customer Support. For a list of materials used in the Ava and the strap, please take a look here for Ava 1.2...
Thu, 15 Nov, 2018 at 12:32 PM