UPDATE: 15 June 2020 9:30 GMT

Ava Support - COVID-19 Update

Dear Ava User,

We know the events happening in our community and around the world are unsettling and we at Ava are sending out our caring wishes to those affected by the circumstances surrounding the COVID-19 virus.

We've also been working to keep our employees as safe as possible, including advising those who can to work from home. Knowing that this pandemic is challenging to all of us, we want to continue to provide you with the best support we can. As of now, nothing has changed with our support hours or the way you can contact us. You have access to our FAQs and you can submit a support ticket any time.

We will do our best to continue responding to you in less than 24 hours, but we kindly ask for your patience if we are a bit delayed. We hope that you, your family, and friends stay healthy and well.

Note: Please add support@avawomen.com to your contacts to ensure that you will receive our reply.


Liebe Ava-Benutzer,

Die Ereignisse in unserer Gesellschaft und auf der ganzen Welt sind beunruhigend und wir von Ava senden unsere fürsorglichen Wünsche an diejenigen, die von den Umständen im Zusammenhang mit dem COVID-19-Virus betroffen sind.

Auch wir möchten unsere Mitarbeiter so gut wie möglich schützen und ermöglichen es ihnen von zu Hause aus zu arbeiten. Diese Pandemie ist für uns alle eine Herausforderung und wir wollen Sie weiterhin so gut wie möglich unterstützen. An unseren Supportzeiten und der Art und Weise, wie Sie uns kontaktieren können, hat sich nichts geändert. Sie haben weiterhin Zugang zu unsereren FAQs und können uns jederzeit eine Email schreiben.

Wir werden Ihnen wie gewohnt in weniger als 24 Stunden antworten. Wir bitten Sie jedoch um Geduld, falls sich unsere Antwort an Sie etwas verzögern sollte. Wir wünschen Ihnen und Ihrer Familie und Freunden, dass Sie gesund und wohlauf bleiben.

Hinweis: Bitte fügen Sie support@avawomen.com Ihren Kontakten hinzu, um sicherzustellen, dass Sie unsere Antworten erhalten und der Spamfilter diese Emails nicht herausfiltert.

Sleep Patterns

I work the night shift. Can I still use Ava?
There are 2 important factors that influence how accurate your data will be with Ava: 1. How much sleep you get - you'll need to wear the Ava for at ...
Mon, 24 Sep, 2018 at 1:01 PM
My kids wake me up several times a night. Will Ava still work for me?
Ava needs to be worn at least 4 hours at night with a minimum of 3 hours of sleep recorded, in order to get an accurate reading of that night’s results.   ...
Mon, 24 Sep, 2018 at 1:02 PM
Will my sleeping position affect Ava’s results?
No matter how you sleep at night, be it on your side, on your stomach, or on your back, with your hand under the pillow, hand over the covers etc., your slee...
Mon, 24 Sep, 2018 at 1:02 PM
Should I wear Ava if I take a nap?
We do not recommend that you wear the Ava during a daytime nap because Ava is designed to detect physiological signs that become stable after four hours of s...
Mon, 24 Sep, 2018 at 11:17 AM
Can I wear Ava while I'm not sleeping?
Ava is designed to be worn while you're sleeping. Although the Ava can detect whether you are asleep or awake, wearing it during the day causes bat...
Wed, 21 Aug, 2019 at 12:14 AM
Why did Ava show less sleep than I really got?
Ava tracks your movement with an accelerometer. Based on your movement, it estimates your sleeping time. Therefore, if you move a lot during your sleep (or ...
Wed, 29 Jul, 2020 at 11:33 PM