We are aware of some users receiving an error message when trying to sync their data (Error during upload on S3 / S4 / S6 / S9).
If so, please expect a delay for your data to appear in the app - your data could appear several hours after syncing.
Please keep your bracelet charged. There is no need to attempt to sync again in the meantime.
If your data doesn't appear before you go to bed, please wear your Ava as usual, and sync tomorrow. If a sync issue persists where you do not see the above Error message, please open a ticket so we can troubleshoot directly with you.

Wir sind informiert, dass einige Benutzer beim Versuch, ihre Daten zu synchronisieren, eine Fehlermeldung erhalten (Error during upload on S3 / S4 / S6 / S9).
Nach der Synchronisierung muss mit einer Verzögerung gerechnet werden, bis Ihre Daten in der App angezeigt werden. Die Daten können mehrere Stunden nach der Synchronisierung angezeigt werden, da die Daten nur langsam unsere Server erreichen.
Bitte stellen Sie sicher, dass ihr Ava aufgeladen bleibt. In der Zwischenzeit muss keine erneute Synchronisierung versucht werden.
Bitte tragen Sie heute Nacht, wie gewohnt Ihre Ava. Sollten Sie weiterhin Synchronsierungsprobleme haben, die nicht mit der obengenannte Fehlermeldung zusammenhängt, bitten wir Sie uns ein Nachricht zu schicken damit wir Ihnen weiterhelfen können.

Sleep Patterns

I work the night shift. Can I still use Ava?
There are 2 important factors that influence how accurate your data will be with Ava: 1. How much sleep you get - you'll need to wear the Ava for at ...
Mon, 24 Sep, 2018 at 1:01 PM
My kids wake me up several times a night. Will Ava still work for me?
Ava needs to be worn at least 4 hours at night with a minimum of 3 hours of sleep recorded, in order to get an accurate reading of that night’s results.   ...
Mon, 24 Sep, 2018 at 1:02 PM
Will my sleeping position affect Ava’s results?
No matter how you sleep at night, be it on your side, on your stomach, or on your back, with your hand under the pillow, hand over the covers etc., your slee...
Mon, 24 Sep, 2018 at 1:02 PM
Should I wear Ava if I take a nap?
We do not recommend that you wear the Ava during a daytime nap because Ava is designed to detect physiological signs that become stable after four hours of s...
Mon, 24 Sep, 2018 at 11:17 AM
Can I wear Ava while I'm not sleeping?
Ava is designed to be worn while you're sleeping. Although the Ava can detect whether you are asleep or awake, wearing it during the day causes bat...
Wed, 21 Aug, 2019 at 12:14 AM
Ava only showed a couple of hours of sleep when I synced this morning but I know I slept more. What happened?
Ava tracks your movement with an accelerometer. Based on your movement, it estimates your sleeping time. Therefore, if you move a lot during your sleep (or ...
Fri, 8 Mar, 2019 at 4:47 PM