October 4, 2019 @ 09:00 GMT - Issues with the latest i.OS versions 13./13.1 and 13.1.2.

We are aware that some users who updated to Ava iOS app 1.9.12 are (still) encountering data syncing issues due to the recent unexpected update of i.OS to 13.1.2.

We are working diligently to adapt our app to the recent changes within i.OS in order to ensure our users will be able to see their data correctly on our app.

Users who have access to an alternative device (Android) are recommended to sync their nightly data to an android version of our app.

We will publish updates here to keep you informed.

4. Oktober 2019 @ 09:00 GMT - Probleme mit den neuesten i.OS-Versionen 13./13.1 und 13.1.2

Wir sind uns bewusst, dass einige Benutzer, die auf Ava iOS 1.9.12 aktualisiert haben, (noch) Probleme mit der Datensynchronisierung haben, da i.OS kürzlich unerwartet auf 13.1.2 aktualisiert wurde.

Wir arbeiten mit Hochdruck daran, unsere App an die vor kurzem veröffentlichten Veränderungen in i.OS anzupassen, damit die Ava app unseren Nutzern ihre Daten korrekt anzeigt.

Wenn Sie auf ein alternatives Gerät (Android) zugreifen können, empfehlen wir Ihnen die Synchronisation mit einer Android-Version unserer App durchzuführen.

Wir werden hier Updates veröffentlichen, um Sie auf dem Laufenden zu halten.

Regular Use of Ava

How often do I have to wear the Ava?
In order to get accurate predictions, Ava should be worn every night during your entire cycle for both follicular and luteal phases to capture all of the ph...
Mon, 24 Sep, 2018 at 1:02 PM
What happens if I miss a night of wearing Ava?
We recommend that you wear Ava every night during your whole cycle for both follicular and luteal phases, as the physiological changes that occur during your...
Mon, 24 Sep, 2018 at 1:01 PM
Can I wear Ava during the day while I am awake?
Ava is designed to be worn only while you're sleeping. Wearing Ava during the day will deplete Ava's battery meaning it won't be fully char...
Mon, 24 Sep, 2018 at 11:17 AM
How can I clean the device?
Simply use a slightly damp cloth to wipe down your Ava. Keep in mind that the Ava is a device and has many sensitive sensors on it - please avoid using any...
Mon, 3 Jun, 2019 at 2:44 PM
What do I do if the battery doesn't last overnight?
Make sure your Ava is fully charged before wearing. We recommend that you either leave the Ava plugged in during the day or charge it for at least 3 hour...
Mon, 24 Sep, 2018 at 1:01 PM
How long will my Ava's battery last? And can I replace the battery myself?
The battery is non-replaceable but when used properly, Ava's battery should last several years. To maximize battery life, we recommend leaving Ava pl...
Mon, 24 Sep, 2018 at 1:02 PM
How tight should the bracelet be on my wrist?
Your Ava should fit snugly on your wrist so that it doesn't move around at night. However, it should not hurt or stop your blood circulation - you w...
Mon, 24 Sep, 2018 at 1:01 PM
Can I use the bracelet without the app?
In order to see the data that Ava has recorded, you must use the Ava app. Please make sure that you sync your Ava every morning to ensure you are seeing ...
Mon, 24 Sep, 2018 at 1:01 PM
Can I wear the device on my upper arm or on my ankle?
All of the sensors on the Ava and the software have been designed to collect and interpret physiological signs detected from your wrist. Wearing the Ava e...
Mon, 24 Sep, 2018 at 1:02 PM
Can I use multiple bracelets with the app?
This is possible. However, we do not recommend this because you would need to re-pair every time you're trying to sync a different Ava to the app.
Mon, 24 Sep, 2018 at 1:01 PM