UPDATE: 09 February 2021 07:30 PM GMT

Dear Ava User,

We always do our best to respond to your email within 24 hours, but due to circumstances surrounding the COVID-19 pandemic, we ask for your patience in case we are a bit delayed. Please add support@avawomen.com to your contacts to ensure that you will receive our reply. Stay healthy!

Your Ava Team

Liebe Ava Kundin,

Wir tun unser Bestes um Ihre e-mail innert 24h zu beantworten. Auf Grund der anhaltenden Pandemie, bitten wir Sie jedoch um Geduld, falls wir einmal länger brauchen. Bitte fügen sie support@avawomen.com zu Ihren Kontakten dazu, damit unsere Antworten Sie erreichen und nicht in Ihrem ‚spam‘ Ordner landen. Bleiben Sie gesund!

Ihr Ava Team

Regular Use of Ava

How often do I have to wear the Ava?
In order to get accurate predictions, Ava should be worn every night during your entire cycle for both follicular and luteal phases to capture all of the ph...
Mon, 24 Sep, 2018 at 1:02 PM
What happens if I miss a night of wearing Ava?
We recommend that you wear Ava every night during your whole cycle for both follicular and luteal phases, as the physiological changes that occur during you...
Mon, 16 Dec, 2019 at 1:44 PM
Can I wear Ava during the day while I am awake?
Ava is designed to be worn only while you're sleeping. Wearing Ava during the day will deplete Ava's battery meaning it won't be fully char...
Mon, 24 Sep, 2018 at 11:17 AM
How can I clean the device?
Simply use a slightly damp cloth to wipe down your Ava. Keep in mind that the Ava is a device and has many sensitive sensors on it - please avoid using any...
Mon, 3 Jun, 2019 at 2:44 PM
How long will my Ava's battery last? And can I replace the battery myself?
The battery is non-replaceable but when used properly, Ava's battery should last several years. To maximize battery life, we recommend that you cha...
Tue, 9 Mar, 2021 at 9:53 PM
How tight should the bracelet be on my wrist?
Your Ava should fit snugly on your wrist so that it doesn't move around at night. However, it should not hurt or stop your blood circulation - you w...
Mon, 24 Sep, 2018 at 1:01 PM
Can I use the bracelet without the app?
In order to see the data that Ava has recorded, you must use the Ava app. Please make sure that you sync your Ava every morning to ensure you are seeing ...
Mon, 24 Sep, 2018 at 1:01 PM
Can I wear the device on my upper arm or on my ankle?
All of the sensors on the Ava and the software have been designed to collect and interpret physiological signs detected from your wrist. Wearing the Ava e...
Mon, 24 Sep, 2018 at 1:02 PM
Can I use multiple bracelets with the app?
This is possible. However, we do not recommend this because you would need to re-pair every time you're trying to sync a different Ava to the app.
Mon, 24 Sep, 2018 at 1:01 PM