17 March 2020 9:30 GMT
Ava Support - COVID-19 Update

Dear Ava User,
We know the events happening in our community and around the world are unsettling and we at Ava are sending out our caring wishes to those affected by the circumstances surrounding the COVID-19 virus.

We've also been working to keep our employees as safe as possible, including advising those who can to work from home. Knowing that this pandemic is challenging to all of us, we want to continue to provide you with the best support we can. As of now, nothing has changed with our support hours or the way you can contact us. You have access to our FAQs and you can submit a support ticket any time.

We will do our best to continue responding to you in less than 24 hours, but we kindly ask for your patience if we are a bit delayed. We hope that you, your family, and friends stay healthy and well.


Liebe Ava-Benutzer,
Die Ereignisse in unserer Gesellschaft und auf der ganzen Welt sind beunruhigend und wir von Ava senden unsere fürsorglichen Wünsche an diejenigen, die von den Umständen im Zusammenhang mit dem COVID-19-Virus betroffen sind.

Auch wir möchten unsere Mitarbeiter so gut wie möglich schützen und ermöglichen es ihnen von zu Hause aus zu arbeiten. Diese Pandemie ist für uns alle eine Herausforderung und wir wollen Sie weiterhin so gut wie möglich unterstützen. An unseren Supportzeiten und der Art und Weise, wie Sie uns kontaktieren können, hat sich nichts geändert. Sie haben weiterhin Zugang zu unsereren FAQs und können uns jederzeit eine Email schreiben.

Wir werden Ihnen wie gewohnt in weniger als 24 Stunden antworten. Wir bitten Sie jedoch um Geduld, falls sich unsere Antwort an Sie etwas verzögern sollte. Wir wünschen Ihnen und Ihrer Familie und Freunden, dass Sie gesund und wohlauf bleiben.

Regular Use of Ava

How often do I have to wear the Ava?
In order to get accurate predictions, Ava should be worn every night during your entire cycle for both follicular and luteal phases to capture all of the ph...
Mon, 24 Sep, 2018 at 1:02 PM
What happens if I miss a night of wearing Ava?
We recommend that you wear Ava every night during your whole cycle for both follicular and luteal phases, as the physiological changes that occur during you...
Mon, 16 Dec, 2019 at 1:44 PM
Can I wear Ava during the day while I am awake?
Ava is designed to be worn only while you're sleeping. Wearing Ava during the day will deplete Ava's battery meaning it won't be fully char...
Mon, 24 Sep, 2018 at 11:17 AM
How can I clean the device?
Simply use a slightly damp cloth to wipe down your Ava. Keep in mind that the Ava is a device and has many sensitive sensors on it - please avoid using any...
Mon, 3 Jun, 2019 at 2:44 PM
How long will my Ava's battery last? And can I replace the battery myself?
The battery is non-replaceable but when used properly, Ava's battery should last several years. To maximize battery life, we recommend leaving Ava pl...
Mon, 24 Sep, 2018 at 1:02 PM
How tight should the bracelet be on my wrist?
Your Ava should fit snugly on your wrist so that it doesn't move around at night. However, it should not hurt or stop your blood circulation - you w...
Mon, 24 Sep, 2018 at 1:01 PM
Can I use the bracelet without the app?
In order to see the data that Ava has recorded, you must use the Ava app. Please make sure that you sync your Ava every morning to ensure you are seeing ...
Mon, 24 Sep, 2018 at 1:01 PM
Can I wear the device on my upper arm or on my ankle?
All of the sensors on the Ava and the software have been designed to collect and interpret physiological signs detected from your wrist. Wearing the Ava e...
Mon, 24 Sep, 2018 at 1:02 PM
Can I use multiple bracelets with the app?
This is possible. However, we do not recommend this because you would need to re-pair every time you're trying to sync a different Ava to the app.
Mon, 24 Sep, 2018 at 1:01 PM