We are aware of some users receiving an error message when trying to sync their data (Error during upload on S3 / S4 / S6 / S9).
If so, please expect a delay for your data to appear in the app - your data could appear several hours after syncing.
Please keep your bracelet charged. There is no need to attempt to sync again in the meantime.
If your data doesn't appear before you go to bed, please wear your Ava as usual, and sync tomorrow. If a sync issue persists where you do not see the above Error message, please open a ticket so we can troubleshoot directly with you.

Wir sind informiert, dass einige Benutzer beim Versuch, ihre Daten zu synchronisieren, eine Fehlermeldung erhalten (Error during upload on S3 / S4 / S6 / S9).
Nach der Synchronisierung muss mit einer Verzögerung gerechnet werden, bis Ihre Daten in der App angezeigt werden. Die Daten können mehrere Stunden nach der Synchronisierung angezeigt werden, da die Daten nur langsam unsere Server erreichen.
Bitte stellen Sie sicher, dass ihr Ava aufgeladen bleibt. In der Zwischenzeit muss keine erneute Synchronisierung versucht werden.
Bitte tragen Sie heute Nacht, wie gewohnt Ihre Ava. Sollten Sie weiterhin Synchronsierungsprobleme haben, die nicht mit der obengenannte Fehlermeldung zusammenhängt, bitten wir Sie uns ein Nachricht zu schicken damit wir Ihnen weiterhelfen können.

Infertility & Irregular Cycles

I have irregular cycles. Can I still use Ava?
Ava gives you two different types of information: 1. Physiological data from when you were sleeping 2. An algorithmic prediction of your fertile window ...
Fri, 8 Mar, 2019 at 3:02 PM
Can Ava be used if I am not ovulating or not getting my period?
Ava is designed to help you time intercourse around the fertile window. If you are not ovulating or if you do not have the hormonal variations associated wit...
Mon, 24 Sep, 2018 at 1:02 PM
Can I use Ava if I have PCOS?
Ava is undergoing clinical testing for Polycystic Ovary Syndrome (PCOS). Our clinical trials are still underway and we do not yet have full test results...
Wed, 23 Oct, 2019 at 2:15 AM
Does Ava work for women with infertility conditions?
Ava is not designed to resolve fertility issues. If you have a diagnosed medical condition that is making it difficult for you to get pregnant, Ava will...
Fri, 2 Aug, 2019 at 12:30 PM
Can Ava be used on cycles when I am taking fertility medication?
Ava has not been tested for use with fertility medications such as Clomid, Letrozole/Femara, Metformin, or progesterone supplementation. It's possib...
Mon, 24 Sep, 2018 at 1:02 PM