October 4, 2019 @ 09:00 GMT - Issues with the latest i.OS versions 13./13.1 and 13.1.2.

We are aware that some users who updated to Ava iOS app 1.9.12 are (still) encountering data syncing issues due to the recent unexpected update of i.OS to 13.1.2.

We are working diligently to adapt our app to the recent changes within i.OS in order to ensure our users will be able to see their data correctly on our app.

Users who have access to an alternative device (Android) are recommended to sync their nightly data to an android version of our app.

We will publish updates here to keep you informed.


4. Oktober 2019 @ 09:00 GMT - Probleme mit den neuesten i.OS-Versionen 13./13.1 und 13.1.2

Wir sind uns bewusst, dass einige Benutzer, die auf Ava iOS 1.9.12 aktualisiert haben, (noch) Probleme mit der Datensynchronisierung haben, da i.OS kürzlich unerwartet auf 13.1.2 aktualisiert wurde.

Wir arbeiten mit Hochdruck daran, unsere App an die vor kurzem veröffentlichten Veränderungen in i.OS anzupassen, damit die Ava app unseren Nutzern ihre Daten korrekt anzeigt.

Wenn Sie auf ein alternatives Gerät (Android) zugreifen können, empfehlen wir Ihnen die Synchronisation mit einer Android-Version unserer App durchzuführen.

Wir werden hier Updates veröffentlichen, um Sie auf dem Laufenden zu halten.

Other

Is Ava waterproof?
Ava is neither waterproof nor water resistant.  Please ensure the Ava device does not come into contact with any liquids.
Fri, 2 Nov, 2018 at 9:59 AM
Can I give my Ava to a friend to use?
You can definitely give your Ava to a friend to use. Before you lend or give your Ava to someone else, please make sure that you have synced the bracelet ...
Mon, 24 Sep, 2018 at 1:01 PM
Will the room temperature, weather, or sleeping with a fan affect my temperature?
We tested Ava in a very wide variety of temperature conditions and it really didn't have much of an impact on the data. It's possible that extre...
Mon, 24 Sep, 2018 at 1:02 PM
Does Ava work for women who are overweight?
Yes, Ava was tested for use with women who were overweight. As long as you haven't been diagnosed with a condition that impacts your fertility such...
Fri, 8 Mar, 2019 at 3:01 PM
Can I wear Ava over my pajamas?
The Ava was designed to be in direct contact with your skin on your wrist. Wearing the Ava over pajamas means that the sensors will not be in direct cont...
Mon, 24 Sep, 2018 at 1:02 PM
Interested in collaborating / partnering with us?
Please fill out this form and our Marketing team will get back to you if you're a fit!
Tue, 6 Aug, 2019 at 6:49 PM
Is there a phone number I can call?
We are pleased to offer our customers 24 / 7 support via email and various social media channels. If you would like to get in touch with us directly, pl...
Wed, 27 Feb, 2019 at 12:06 PM
Désolé, notre robot ne parle pas français!
Veuillez contacter le service client ici pour obtenir de l'aide. 
Fri, 8 Mar, 2019 at 2:08 PM
Sorry, unser Bot spricht kein Deutsch.
Bitte kontaktieren Sie den Kundendienst hier für weitere Unterstützung. 
Fri, 8 Mar, 2019 at 2:09 PM
Disculpa, pero nuestro Robot no habla espanol!
Ponte en contacto con Atención al Cliente aquí para obtener más ayuda. 
Mon, 11 Mar, 2019 at 9:46 AM