We are aware of some users receiving an error message when trying to sync their data (Error during upload on S3 / S4 / S6 / S9).
If so, please expect a delay for your data to appear in the app - your data could appear several hours after syncing.
Please keep your bracelet charged. There is no need to attempt to sync again in the meantime.
If your data doesn't appear before you go to bed, please wear your Ava as usual, and sync tomorrow. If a sync issue persists where you do not see the above Error message, please open a ticket so we can troubleshoot directly with you.

Wir sind informiert, dass einige Benutzer beim Versuch, ihre Daten zu synchronisieren, eine Fehlermeldung erhalten (Error during upload on S3 / S4 / S6 / S9).
Nach der Synchronisierung muss mit einer Verzögerung gerechnet werden, bis Ihre Daten in der App angezeigt werden. Die Daten können mehrere Stunden nach der Synchronisierung angezeigt werden, da die Daten nur langsam unsere Server erreichen.
Bitte stellen Sie sicher, dass ihr Ava aufgeladen bleibt. In der Zwischenzeit muss keine erneute Synchronisierung versucht werden.
Bitte tragen Sie heute Nacht, wie gewohnt Ihre Ava. Sollten Sie weiterhin Synchronsierungsprobleme haben, die nicht mit der obengenannte Fehlermeldung zusammenhängt, bitten wir Sie uns ein Nachricht zu schicken damit wir Ihnen weiterhelfen können.


Is Ava waterproof?
Ava is neither waterproof nor water resistant.  Please ensure the Ava device does not come into contact with any liquids.
Fri, 2 Nov, 2018 at 9:59 AM
Can I give my Ava to a friend to use?
You can definitely give your Ava to a friend to use. Before you lend or give your Ava to someone else, please make sure that you have synced the bracelet ...
Mon, 24 Sep, 2018 at 1:01 PM
Will the room temperature, weather, or sleeping with a fan affect my temperature?
We tested Ava in a very wide variety of temperature conditions and it really didn't have much of an impact on the data. It's possible that extre...
Mon, 24 Sep, 2018 at 1:02 PM
Does Ava work for women who are overweight?
Yes, Ava was tested for use with women who were overweight. As long as you haven't been diagnosed with a condition that impacts your fertility such...
Fri, 8 Mar, 2019 at 3:01 PM
Can I wear Ava over my pajamas?
The Ava was designed to be in direct contact with your skin on your wrist. Wearing the Ava over pajamas means that the sensors will not be in direct cont...
Mon, 24 Sep, 2018 at 1:02 PM
Interested in collaborating / partnering with us?
Please fill out this form and our Marketing team will get back to you if you're a fit!
Tue, 6 Aug, 2019 at 6:49 PM
Is there a phone number I can call?
We are pleased to offer our customers 24 / 7 support via email and various social media channels. If you would like to get in touch with us directly, pl...
Wed, 27 Feb, 2019 at 12:06 PM
Désolé, notre robot ne parle pas français!
Veuillez contacter le service client ici pour obtenir de l'aide. 
Fri, 8 Mar, 2019 at 2:08 PM
Sorry, unser Bot spricht kein Deutsch.
Bitte kontaktieren Sie den Kundendienst hier für weitere Unterstützung. 
Fri, 8 Mar, 2019 at 2:09 PM
Disculpa, pero nuestro Robot no habla espanol!
Ponte en contacto con Atención al Cliente aquí para obtener más ayuda. 
Mon, 11 Mar, 2019 at 9:46 AM