17 March 2020 9:30 GMT
Ava Support - COVID-19 Update

Dear Ava User,
We know the events happening in our community and around the world are unsettling and we at Ava are sending out our caring wishes to those affected by the circumstances surrounding the COVID-19 virus.

We've also been working to keep our employees as safe as possible, including advising those who can to work from home. Knowing that this pandemic is challenging to all of us, we want to continue to provide you with the best support we can. As of now, nothing has changed with our support hours or the way you can contact us. You have access to our FAQs and you can submit a support ticket any time.

We will do our best to continue responding to you in less than 24 hours, but we kindly ask for your patience if we are a bit delayed. We hope that you, your family, and friends stay healthy and well.


Liebe Ava-Benutzer,
Die Ereignisse in unserer Gesellschaft und auf der ganzen Welt sind beunruhigend und wir von Ava senden unsere fürsorglichen Wünsche an diejenigen, die von den Umständen im Zusammenhang mit dem COVID-19-Virus betroffen sind.

Auch wir möchten unsere Mitarbeiter so gut wie möglich schützen und ermöglichen es ihnen von zu Hause aus zu arbeiten. Diese Pandemie ist für uns alle eine Herausforderung und wir wollen Sie weiterhin so gut wie möglich unterstützen. An unseren Supportzeiten und der Art und Weise, wie Sie uns kontaktieren können, hat sich nichts geändert. Sie haben weiterhin Zugang zu unsereren FAQs und können uns jederzeit eine Email schreiben.

Wir werden Ihnen wie gewohnt in weniger als 24 Stunden antworten. Wir bitten Sie jedoch um Geduld, falls sich unsere Antwort an Sie etwas verzögern sollte. Wir wünschen Ihnen und Ihrer Familie und Freunden, dass Sie gesund und wohlauf bleiben.

Other

Is Ava waterproof?
Ava is neither waterproof nor water resistant.  Please ensure the Ava device does not come into contact with any liquids.
Fri, 2 Nov, 2018 at 9:59 AM
Can I give my Ava to a friend to use?
You can definitely give your Ava to a friend to use. Before you lend or give your Ava to someone else, please make sure that you have synced the bracelet ...
Mon, 24 Sep, 2018 at 1:01 PM
Will the room temperature, weather, or sleeping with a fan affect my temperature?
We tested Ava in a very wide variety of temperature conditions and it really didn't have much of an impact on the data. It's possible that extre...
Mon, 24 Sep, 2018 at 1:02 PM
Does Ava work for women who are overweight?
Yes, Ava was tested for use with women who were overweight. As long as you haven't been diagnosed with a condition that impacts your fertility such...
Fri, 8 Mar, 2019 at 3:01 PM
Can I wear Ava over my pajamas?
The Ava was designed to be in direct contact with your skin on your wrist. Wearing the Ava over pajamas means that the sensors will not be in direct cont...
Mon, 24 Sep, 2018 at 1:02 PM
Interested in collaborating / partnering with us?
Please fill out this form and our Marketing team will get back to you if you're a fit!
Tue, 6 Aug, 2019 at 6:49 PM
Is there a phone number I can call?
We are pleased to offer our customers 24 / 7 support via email and various social media channels. If you would like to get in touch with us directly, pl...
Wed, 27 Feb, 2019 at 12:06 PM
Désolé, notre robot ne parle pas français!
Veuillez contacter le service client ici pour obtenir de l'aide. 
Fri, 8 Mar, 2019 at 2:08 PM
Sorry, unser Bot spricht kein Deutsch.
Bitte kontaktieren Sie den Kundendienst hier für weitere Unterstützung. 
Fri, 8 Mar, 2019 at 2:09 PM
Disculpa, pero nuestro Robot no habla espanol!
Ponte en contacto con Atención al Cliente aquí para obtener más ayuda. 
Mon, 11 Mar, 2019 at 9:46 AM