Update: 15 November @ 10:25 GMT +1

This issue is now resolved.
If you encountered an Error Upload message while syncing yesterday, your data should now be visible in the app.
If you are having other sync issues unrelated to an Error Upload message, please create a Support Ticket and our 24/7 Support team will assist you personally.
Thank you for your understanding!

Hinweis: Synchronisierungsproblem von gestern ist behoben.
Benutzerinnen, die gestern eine Fehlermeldung bei der Synchronisation hatten, sollten ihre Daten wieder angezeigt bekommen.
Sollten Sie trotzdem andere oder weiterhin Synchronisierungsprobleme haben, bitte zögern Sie nicht uns eine Email zu schicken unser 24/7 Support Team hilft Ihnen gerne weiter.
Vielen Dank für Ihr Verständnis!

What is Ava 1.2?

What is Ava 1.2?
Ava 1.2 has a watch-style strap and buckle to ensure that your Ava stays on your wrist more securely.  
Thu, 27 Sep, 2018 at 7:09 PM
Is strap 1.2 made of a different material than strap 1.1?
Strap 1.2 is also made of a biocompatible silicone – meaning that the material is not harmful to human skin - but it is a different type of biocompatible sil...
Mon, 24 Sep, 2018 at 1:02 PM
The bracelet keeps falling off at night. What can I do?
If you have the 1.1 version of the Ava strap and you are a very active sleeper, it is possible that your Ava occasionally falls off during the night. Av...
Tue, 15 Oct, 2019 at 5:05 AM
Can I buy strap 1.2 on its own?
Absolutely! Strap 1.2 is available to purchase separately for $39.95. When you click "Order Now" on our Order page, you will be able to choose s...
Mon, 24 Sep, 2018 at 1:02 PM