UPDATE: 15 June 2020 9:30 GMT

Ava Support - COVID-19 Update

Dear Ava User,

We know the events happening in our community and around the world are unsettling and we at Ava are sending out our caring wishes to those affected by the circumstances surrounding the COVID-19 virus.

We've also been working to keep our employees as safe as possible, including advising those who can to work from home. Knowing that this pandemic is challenging to all of us, we want to continue to provide you with the best support we can. As of now, nothing has changed with our support hours or the way you can contact us. You have access to our FAQs and you can submit a support ticket any time.

We will do our best to continue responding to you in less than 24 hours, but we kindly ask for your patience if we are a bit delayed. We hope that you, your family, and friends stay healthy and well.

Note: Please add support@avawomen.com to your contacts to ensure that you will receive our reply.


Liebe Ava-Benutzer,

Die Ereignisse in unserer Gesellschaft und auf der ganzen Welt sind beunruhigend und wir von Ava senden unsere fürsorglichen Wünsche an diejenigen, die von den Umständen im Zusammenhang mit dem COVID-19-Virus betroffen sind.

Auch wir möchten unsere Mitarbeiter so gut wie möglich schützen und ermöglichen es ihnen von zu Hause aus zu arbeiten. Diese Pandemie ist für uns alle eine Herausforderung und wir wollen Sie weiterhin so gut wie möglich unterstützen. An unseren Supportzeiten und der Art und Weise, wie Sie uns kontaktieren können, hat sich nichts geändert. Sie haben weiterhin Zugang zu unsereren FAQs und können uns jederzeit eine Email schreiben.

Wir werden Ihnen wie gewohnt in weniger als 24 Stunden antworten. Wir bitten Sie jedoch um Geduld, falls sich unsere Antwort an Sie etwas verzögern sollte. Wir wünschen Ihnen und Ihrer Familie und Freunden, dass Sie gesund und wohlauf bleiben.

Hinweis: Bitte fügen Sie support@avawomen.com Ihren Kontakten hinzu, um sicherzustellen, dass Sie unsere Antworten erhalten und der Spamfilter diese Emails nicht herausfiltert.

Symptom Logging

How do I add a custom log?
Select the logging button (+ sign at the bottom of the screen), choose the desired date in the date navigation bar at the top of the screen, then select the...
Mon, 24 Sep, 2018 at 1:02 PM
Can I log a positive LH test?
Yes, you can log a positive LH test by selecting the day on your calendar that you would like to log for, clicking the "plus" icon at the bottom o...
Tue, 9 Jun, 2020 at 6:51 PM
What does the green checkmark next to the logging category mean?
The green checkmark means you have logged a symptom in this category for the date selected on the top navigation bar.
Mon, 24 Sep, 2018 at 1:02 PM
What does the purple dot above the date in my calendar mean?
The purple dot means you have logged a symptom on this day. Here's how to see your logs for a particular day: 1. Navigate to the calendar. Tap or...
Mon, 24 Sep, 2018 at 1:02 PM
Is cervical mucus incorporated into my fertility and ovulation predictions?
No, Ava's algorithm does not incorporate cervical mucus. Ava is designed to provide fertility predictions from the physiological data collected during ...
Mon, 24 Sep, 2018 at 1:02 PM
Where can I see the symptoms I have logged?
You can see logged symptoms in two places: 1. In your calendar: if you select a date, you can tap or pull the mini upwards arrow in the mid-bottom part o...
Mon, 24 Sep, 2018 at 1:02 PM
How do I remove a symptom that I logged?
Select the logging button (+ sign at the bottom of the screen), then use the navigation bar at the top of the logging screen to select the date where you wa...
Mon, 24 Sep, 2018 at 1:02 PM
How do I delete a custom log?
Select the logging button (+ sign at the bottom of the screen), then open the custom log category. For iOS, swipe to the left on the custom log you want ...
Mon, 24 Sep, 2018 at 1:02 PM
I deleted a custom log. How can I get it back?
Once you have deleted a custom log, it cannot be recovered. You will need to add the log entry again.
Mon, 24 Sep, 2018 at 1:02 PM
How should I log different types of ovulation tests?
Some ovulation tests only detect the presence of luteinizing hormone (LH). Other types of tests detect the presence of two hormones: estradiol and LH.  ...
Thu, 11 Jun, 2020 at 8:13 PM