February 24, 2020 @ 10:16 (UTC) - Firmware update

Following our last firmware release, we are aware of users experiencing random vibration during the night, leading to a possible data analysis error in the morning when syncing.

Our Software team is aware of this situation and is working on a fix as we speak.

Continue using your Ava in the meantime and to make sure to charge your bracelet daily, for at least 3-4 hours prior to bedtime.

If you notice a solid pink light on top of your Ava, please unpair the device from your App and pair it again before wearing it to sleep.

There is no need to try updating your firmware manually as this shall happen automatically once the next version is available for you.

We will continue to update you here. If you already submitted a ticket, you will receive the same update by email.

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Aufgrund unseres letzten Firmware-Updates kann es sein, dass Benutzer während der Nacht willkürliche Vibrationen spüren, die am nächsten Morgen beim Synchronisieren zu einem möglichen Datenanalysefehler führen.

Unser Software-Entwicklungsteam ist sich dieser Situation bewusst und arbeitet in diesem Moment an einer Lösung.

Wir möchten Sie bitten, Ihre Ava in der Zwischenzeit weiter zu benutzen und sicherzustellen, dass Ihr Armband täglich mindestens 3-4 Stunden vor dem Schlafengehen aufgeladen wird.

Wenn Sie ein durchgehend, pinkes Licht auf Ihrer Ava bemerken, trennen Sie das Gerät bitte von Ihrer App und koppeln Sie es erneut, bevor Sie es zum Schlafen tragen.

Es ist nicht notwendig ein manuelles Update Ihrer Firmware zu veranlassen, da dies automatisch geschehen wird, sobald die nächste Version für Sie verfügbar ist.

Wir werden Sie hier weiterhin auf dem Laufenden halten. Wenn Sie bereits ein Ticket eingereicht haben, erhalten Sie die gleiche Mitteilung per E-Mail.

Symptom Logging

How do I add a custom log?
Select the logging button (+ sign at the bottom of the screen), choose the desired date in the date navigation bar at the top of the screen, then select the...
Mon, 24 Sep, 2018 at 1:02 PM
Can I log a positive urinal LH test?
We don't offer a specific log to enter LH tests but you can create a custom log to keep track of them. Select the logging button (+ sign at the bott...
Mon, 24 Sep, 2018 at 1:02 PM
What does the green checkmark next to the logging category mean?
The green checkmark means you have logged a symptom in this category for the date selected on the top navigation bar.
Mon, 24 Sep, 2018 at 1:02 PM
What does the purple dot above the date in my calendar mean?
The purple dot means you have logged a symptom on this day. Here's how to see your logs for a particular day: 1. Navigate to the calendar. Tap or...
Mon, 24 Sep, 2018 at 1:02 PM
Is cervical mucus incorporated into my fertility and ovulation predictions?
No, Ava's algorithm does not incorporate cervical mucus. Ava is designed to provide fertility predictions from the physiological data collected during ...
Mon, 24 Sep, 2018 at 1:02 PM
Where can I see the symptoms I have logged?
You can see logged symptoms in two places: 1. In your calendar: if you select a date, you can tap or pull the mini upwards arrow in the mid-bottom part o...
Mon, 24 Sep, 2018 at 1:02 PM
How do I remove a symptom that I logged?
Select the logging button (+ sign at the bottom of the screen), then use the navigation bar at the top of the logging screen to select the date where you wa...
Mon, 24 Sep, 2018 at 1:02 PM
How do I delete a custom log?
Select the logging button (+ sign at the bottom of the screen), then open the custom log category. For iOS, swipe to the left on the custom log you want ...
Mon, 24 Sep, 2018 at 1:02 PM
I deleted a custom log. How can I get it back?
Once you have deleted a custom log, it cannot be recovered. You will need to add the log entry again.
Mon, 24 Sep, 2018 at 1:02 PM