Status: SYNC ERROR
We are aware of some users receiving an error message when trying to sync their data (Error during upload on S3 / S4 / S6 / S9).
If so, please expect a delay for your data to appear in the app - your data could appear several hours after syncing.
Please keep your bracelet charged. There is no need to attempt to sync again in the meantime.
If your data doesn't appear before you go to bed, please wear your Ava as usual, and sync tomorrow. If a sync issue persists where you do not see the above Error message, please open a ticket so we can troubleshoot directly with you.

SYNCHRONISIERUNGSFEHLER
Wir sind informiert, dass einige Benutzer beim Versuch, ihre Daten zu synchronisieren, eine Fehlermeldung erhalten (Error during upload on S3 / S4 / S6 / S9).
Nach der Synchronisierung muss mit einer Verzögerung gerechnet werden, bis Ihre Daten in der App angezeigt werden. Die Daten können mehrere Stunden nach der Synchronisierung angezeigt werden, da die Daten nur langsam unsere Server erreichen.
Bitte stellen Sie sicher, dass ihr Ava aufgeladen bleibt. In der Zwischenzeit muss keine erneute Synchronisierung versucht werden.
Bitte tragen Sie heute Nacht, wie gewohnt Ihre Ava. Sollten Sie weiterhin Synchronsierungsprobleme haben, die nicht mit der obengenannte Fehlermeldung zusammenhängt, bitten wir Sie uns ein Nachricht zu schicken damit wir Ihnen weiterhelfen können.

Symptom Logging

How do I add a custom log?
Select the logging button (+ sign at the bottom of the screen), choose the desired date in the date navigation bar at the top of the screen, then select the...
Mon, 24 Sep, 2018 at 1:02 PM
Can I log a positive urinal LH test?
We don't offer a specific log to enter LH tests but you can create a custom log to keep track of them. Select the logging button (+ sign at the bott...
Mon, 24 Sep, 2018 at 1:02 PM
What does the green checkmark next to the logging category mean?
The green checkmark means you have logged a symptom in this category for the date selected on the top navigation bar.
Mon, 24 Sep, 2018 at 1:02 PM
What does the purple dot above the date in my calendar mean?
The purple dot means you have logged a symptom on this day. Here's how to see your logs for a particular day: 1. Navigate to the calendar. Tap or...
Mon, 24 Sep, 2018 at 1:02 PM
Is cervical mucus incorporated into my fertility and ovulation predictions?
No, Ava's algorithm does not incorporate cervical mucus. Ava is designed to provide fertility predictions from the physiological data collected during ...
Mon, 24 Sep, 2018 at 1:02 PM
Where can I see the symptoms I have logged?
You can see logged symptoms in two places: 1. In your calendar: if you select a date, you can tap or pull the mini upwards arrow in the mid-bottom part o...
Mon, 24 Sep, 2018 at 1:02 PM
How do I remove a symptom that I logged?
Select the logging button (+ sign at the bottom of the screen), then use the navigation bar at the top of the logging screen to select the date where you wa...
Mon, 24 Sep, 2018 at 1:02 PM
How do I delete a custom log?
Select the logging button (+ sign at the bottom of the screen), then open the custom log category. For iOS, swipe to the left on the custom log you want ...
Mon, 24 Sep, 2018 at 1:02 PM
I deleted a custom log. How can I get it back?
Once you have deleted a custom log, it cannot be recovered. You will need to add the log entry again.
Mon, 24 Sep, 2018 at 1:02 PM