UPDATE: 09 February 2021 07:30 PM GMT

Dear Ava User,

We always do our best to respond to your email within 24 hours, but due to circumstances surrounding the COVID-19 pandemic, we ask for your patience in case we are a bit delayed. Please add support@avawomen.com to your contacts to ensure that you will receive our reply. Stay healthy!

Your Ava Team


Liebe Ava Kundin,

Wir tun unser Bestes um Ihre e-mail innert 24h zu beantworten. Auf Grund der anhaltenden Pandemie, bitten wir Sie jedoch um Geduld, falls wir einmal länger brauchen. Bitte fügen sie support@avawomen.com zu Ihren Kontakten dazu, damit unsere Antworten Sie erreichen und nicht in Ihrem ‚spam‘ Ordner landen. Bleiben Sie gesund!

Ihr Ava Team

Symptom Logging

How do I add a custom log?
Select the logging button (+ sign at the bottom of the screen), choose the desired date in the date navigation bar at the top of the screen, then select the...
Mon, 24 Sep, 2018 at 1:02 PM
Can I log a positive LH test?
Yes, you can log a positive LH test by selecting the day on your calendar that you would like to log for, clicking the "plus" icon at the bottom o...
Tue, 9 Jun, 2020 at 6:51 PM
What does the green checkmark next to the logging category mean?
The green checkmark means you have logged a symptom in this category for the date selected on the top navigation bar.
Mon, 24 Sep, 2018 at 1:02 PM
What does the purple dot above the date in my calendar mean?
The purple dot means you have logged a symptom on this day. Here's how to see your logs for a particular day: 1. Navigate to the calendar. Tap or...
Mon, 24 Sep, 2018 at 1:02 PM
Is cervical mucus incorporated into my fertility and ovulation predictions?
No, Ava's algorithm does not incorporate cervical mucus. Ava is designed to provide fertility predictions from the physiological data collected during ...
Mon, 24 Sep, 2018 at 1:02 PM
Where can I see the symptoms I have logged?
You can see logged symptoms in two places: 1. In your calendar: if you select a date, you can tap or pull the mini upwards arrow in the mid-bottom part o...
Mon, 24 Sep, 2018 at 1:02 PM
How do I remove a symptom that I logged?
Select the logging button (+ sign at the bottom of the screen), then use the navigation bar at the top of the logging screen to select the date where you wa...
Mon, 24 Sep, 2018 at 1:02 PM
How do I delete a custom log?
Select the logging button (+ sign at the bottom of the screen), then open the custom log category. For iOS, swipe to the left on the custom log you want ...
Mon, 24 Sep, 2018 at 1:02 PM
I deleted a custom log. How can I get it back?
Once you have deleted a custom log, it cannot be recovered. You will need to add the log entry again.
Mon, 24 Sep, 2018 at 1:02 PM
How should I log different types of ovulation tests?
Some ovulation tests only detect the presence of luteinizing hormone (LH). Other types of tests detect the presence of two hormones: estradiol and LH.  ...
Thu, 11 Jun, 2020 at 8:13 PM