February 24, 2020 @ 10:16 (UTC) - Firmware update

Following our last firmware release, we are aware of users experiencing random vibration during the night, leading to a possible data analysis error in the morning when syncing.

Our Software team is aware of this situation and is working on a fix as we speak.

Continue using your Ava in the meantime and to make sure to charge your bracelet daily, for at least 3-4 hours prior to bedtime.

If you notice a solid pink light on top of your Ava, please unpair the device from your App and pair it again before wearing it to sleep.

There is no need to try updating your firmware manually as this shall happen automatically once the next version is available for you.

We will continue to update you here. If you already submitted a ticket, you will receive the same update by email.

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Aufgrund unseres letzten Firmware-Updates kann es sein, dass Benutzer während der Nacht willkürliche Vibrationen spüren, die am nächsten Morgen beim Synchronisieren zu einem möglichen Datenanalysefehler führen.

Unser Software-Entwicklungsteam ist sich dieser Situation bewusst und arbeitet in diesem Moment an einer Lösung.

Wir möchten Sie bitten, Ihre Ava in der Zwischenzeit weiter zu benutzen und sicherzustellen, dass Ihr Armband täglich mindestens 3-4 Stunden vor dem Schlafengehen aufgeladen wird.

Wenn Sie ein durchgehend, pinkes Licht auf Ihrer Ava bemerken, trennen Sie das Gerät bitte von Ihrer App und koppeln Sie es erneut, bevor Sie es zum Schlafen tragen.

Es ist nicht notwendig ein manuelles Update Ihrer Firmware zu veranlassen, da dies automatisch geschehen wird, sobald die nächste Version für Sie verfügbar ist.

Wir werden Sie hier weiterhin auf dem Laufenden halten. Wenn Sie bereits ein Ticket eingereicht haben, erhalten Sie die gleiche Mitteilung per E-Mail.

Referral Program

What is the Referral Program?
USA For every friend you refer who purchases an Ava via your unique referral link, we will email you a $20 Visa Virtual Gift Card. And the friends you refer...
Wed, 28 Nov, 2018 at 11:30 AM
I used my friend's referral link but the discount didn't work!
A couple of things may have happened: In addition to using your friend's referral link to purchase your Ava, you also need to take note of the single...
Wed, 6 Feb, 2019 at 5:21 PM
How long does it take to get my reward gift card / refund?
USA Once your friend's Ava is delivered to her, you can expect to receive an email to claim your $20 reward gift card within 2-3 business days.  ...
Wed, 28 Nov, 2018 at 11:31 AM
How many $20 refunds can I earn?
USA You can earn a maximum of 15 reward gift cards. Why haven't I received my referral refund yet? Please note: if you have already maxed out your...
Wed, 28 Nov, 2018 at 11:31 AM
Why haven't I received my referral refund yet?
USA If you have already maxed out your referrals previously, you are not eligible to receive any reward gift cards. Outside US This is a completely...
Wed, 28 Nov, 2018 at 11:32 AM
Can I put the refund towards a strap 1.2 purchase?
Outside US We only process the $20 back to you as a refund to your original method of payment used when you purchased the Ava. Unfortunately, it is not...
Wed, 28 Nov, 2018 at 11:32 AM
Why does my friend get her discount immediately but I have to wait for my reward gift card / to be refunded?
USA Due to the nature of the Referral Program, as you're able to share a discount code through your unique referral link, the discount can be applied ...
Wed, 28 Nov, 2018 at 11:33 AM
I don't have any friends who are trying to conceive. Can I still participate?
Sure you can! Lots of Ava users have had success sharing their unique referral link in anonymous online forums.
Mon, 24 Sep, 2018 at 1:02 PM