We are aware of some users receiving an error message when trying to sync their data (Error during upload on S3 / S4 / S6 / S9).
If so, please expect a delay for your data to appear in the app - your data could appear several hours after syncing.
Please keep your bracelet charged. There is no need to attempt to sync again in the meantime.
If your data doesn't appear before you go to bed, please wear your Ava as usual, and sync tomorrow. If a sync issue persists where you do not see the above Error message, please open a ticket so we can troubleshoot directly with you.

Wir sind informiert, dass einige Benutzer beim Versuch, ihre Daten zu synchronisieren, eine Fehlermeldung erhalten (Error during upload on S3 / S4 / S6 / S9).
Nach der Synchronisierung muss mit einer Verzögerung gerechnet werden, bis Ihre Daten in der App angezeigt werden. Die Daten können mehrere Stunden nach der Synchronisierung angezeigt werden, da die Daten nur langsam unsere Server erreichen.
Bitte stellen Sie sicher, dass ihr Ava aufgeladen bleibt. In der Zwischenzeit muss keine erneute Synchronisierung versucht werden.
Bitte tragen Sie heute Nacht, wie gewohnt Ihre Ava. Sollten Sie weiterhin Synchronsierungsprobleme haben, die nicht mit der obengenannte Fehlermeldung zusammenhängt, bitten wir Sie uns ein Nachricht zu schicken damit wir Ihnen weiterhelfen können.

Referral Program

What is the Referral Program?
USA For every friend you refer who purchases an Ava via your unique referral link, we will email you a $20 Visa Virtual Gift Card. And the friends you refer...
Wed, 28 Nov, 2018 at 11:30 AM
I used my friend's referral link but the discount didn't work!
A couple of things may have happened: In addition to using your friend's referral link to purchase your Ava, you also need to take note of the single...
Wed, 6 Feb, 2019 at 5:21 PM
How long does it take to get my reward gift card / refund?
USA Once your friend's Ava is delivered to her, you can expect to receive an email to claim your $20 reward gift card within 2-3 business days.  ...
Wed, 28 Nov, 2018 at 11:31 AM
How many $20 refunds can I earn?
USA You can earn a maximum of 15 reward gift cards. Why haven't I received my referral refund yet? Please note: if you have already maxed out your...
Wed, 28 Nov, 2018 at 11:31 AM
Why haven't I received my referral refund yet?
USA If you have already maxed out your referrals previously, you are not eligible to receive any reward gift cards. Outside US This is a completely...
Wed, 28 Nov, 2018 at 11:32 AM
Can I put the refund towards a strap 1.2 purchase?
Outside US We only process the $20 back to you as a refund to your original method of payment used when you purchased the Ava. Unfortunately, it is not...
Wed, 28 Nov, 2018 at 11:32 AM
Why does my friend get her discount immediately but I have to wait for my reward gift card / to be refunded?
USA Due to the nature of the Referral Program, as you're able to share a discount code through your unique referral link, the discount can be applied ...
Wed, 28 Nov, 2018 at 11:33 AM
I don't have any friends who are trying to conceive. Can I still participate?
Sure you can! Lots of Ava users have had success sharing their unique referral link in anonymous online forums.
Mon, 24 Sep, 2018 at 1:02 PM