17 March 2020 9:30 GMT
Ava Support - COVID-19 Update

Dear Ava User,
We know the events happening in our community and around the world are unsettling and we at Ava are sending out our caring wishes to those affected by the circumstances surrounding the COVID-19 virus.

We've also been working to keep our employees as safe as possible, including advising those who can to work from home. Knowing that this pandemic is challenging to all of us, we want to continue to provide you with the best support we can. As of now, nothing has changed with our support hours or the way you can contact us. You have access to our FAQs and you can submit a support ticket any time.

We will do our best to continue responding to you in less than 24 hours, but we kindly ask for your patience if we are a bit delayed. We hope that you, your family, and friends stay healthy and well.

Liebe Ava-Benutzer,
Die Ereignisse in unserer Gesellschaft und auf der ganzen Welt sind beunruhigend und wir von Ava senden unsere fürsorglichen Wünsche an diejenigen, die von den Umständen im Zusammenhang mit dem COVID-19-Virus betroffen sind.

Auch wir möchten unsere Mitarbeiter so gut wie möglich schützen und ermöglichen es ihnen von zu Hause aus zu arbeiten. Diese Pandemie ist für uns alle eine Herausforderung und wir wollen Sie weiterhin so gut wie möglich unterstützen. An unseren Supportzeiten und der Art und Weise, wie Sie uns kontaktieren können, hat sich nichts geändert. Sie haben weiterhin Zugang zu unsereren FAQs und können uns jederzeit eine Email schreiben.

Wir werden Ihnen wie gewohnt in weniger als 24 Stunden antworten. Wir bitten Sie jedoch um Geduld, falls sich unsere Antwort an Sie etwas verzögern sollte. Wir wünschen Ihnen und Ihrer Familie und Freunden, dass Sie gesund und wohlauf bleiben.

Referral Program

What is the Referral Program?
For every friend you refer who purchases an Ava via your unique referral link, we will email you a $20 Visa Virtual Gift Card. And the friends you refer get...
Thu, 7 May, 2020 at 8:42 PM
I used my friend's referral link but the discount didn't work!
A couple of things may have happened: In addition to using your friend's referral link to purchase your Ava, you also need to take note of the single...
Wed, 6 Feb, 2019 at 5:21 PM
How long does it take to get my reward gift card?
Once your friend's Ava is delivered to her, you can expect to receive an email to claim your $20 reward gift card within (1) month of her receiving her...
Thu, 7 May, 2020 at 9:39 PM
How many $20 gift cards can I earn?
You can receive up to 5 rewards within a 24-hour period or 25 within a year period from when the first successful referral is made. You will only recei...
Mon, 11 May, 2020 at 4:09 PM
Why haven't I received my referral reward yet?
This is a completely manual process as our team needs to verify that your friend(s) clicked your unique referral link to purchase their Ava. Once your f...
Thu, 7 May, 2020 at 9:54 PM
Why does my friend get her discount immediately but I have to wait for my reward gift card?
Due to the nature of the Referral Program, as you're able to share a discount code through your unique referral link, the discount can be applied at Ch...
Thu, 7 May, 2020 at 8:37 PM
I don't have any friends who are trying to conceive. Can I still participate?
Absolutely!  Lots of Ava users have had success sharing their unique referral link in anonymous online forums.
Thu, 7 May, 2020 at 9:59 PM