February 24, 2020 @ 10:16 (UTC) - Firmware update

Following our last firmware release, we are aware of users experiencing random vibration during the night, leading to a possible data analysis error in the morning when syncing.

Our Software team is aware of this situation and is working on a fix as we speak.

Continue using your Ava in the meantime and to make sure to charge your bracelet daily, for at least 3-4 hours prior to bedtime.

If you notice a solid pink light on top of your Ava, please unpair the device from your App and pair it again before wearing it to sleep.

There is no need to try updating your firmware manually as this shall happen automatically once the next version is available for you.

We will continue to update you here. If you already submitted a ticket, you will receive the same update by email.

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Aufgrund unseres letzten Firmware-Updates kann es sein, dass Benutzer während der Nacht willkürliche Vibrationen spüren, die am nächsten Morgen beim Synchronisieren zu einem möglichen Datenanalysefehler führen.

Unser Software-Entwicklungsteam ist sich dieser Situation bewusst und arbeitet in diesem Moment an einer Lösung.

Wir möchten Sie bitten, Ihre Ava in der Zwischenzeit weiter zu benutzen und sicherzustellen, dass Ihr Armband täglich mindestens 3-4 Stunden vor dem Schlafengehen aufgeladen wird.

Wenn Sie ein durchgehend, pinkes Licht auf Ihrer Ava bemerken, trennen Sie das Gerät bitte von Ihrer App und koppeln Sie es erneut, bevor Sie es zum Schlafen tragen.

Es ist nicht notwendig ein manuelles Update Ihrer Firmware zu veranlassen, da dies automatisch geschehen wird, sobald die nächste Version für Sie verfügbar ist.

Wir werden Sie hier weiterhin auf dem Laufenden halten. Wenn Sie bereits ein Ticket eingereicht haben, erhalten Sie die gleiche Mitteilung per E-Mail.

Cycle History

What can I see in my “History” view?
Your History view consists of two different parts: “Cycle History” and “Parameter History”. In Cycle History, you have an overview of the basic characteri...
Mon, 24 Sep, 2018 at 1:02 PM
Where can I find my history view?
If you are using iOS you can navigate to your history view by tapping “History” on the top left of the health view. If you are using Android you can navig...
Mon, 24 Sep, 2018 at 1:02 PM
Why can't I see my history?
History view becomes available once you have entered your second cycle using Ava. This means that you have to have at least one data point in two different c...
Mon, 24 Sep, 2018 at 1:02 PM
How many cycles can I see in history?
In history view you can compare your last 12 cycles that you recorded with Ava. To be more precise you can see 11 past cycles or pregnancies in addition t...
Mon, 24 Sep, 2018 at 1:03 PM
Why can’t I see some of my cycles in history?
Only cycles with synced data are included in the history view. Make sure that you wear Ava every day to maximize the benefit of this view. 
Thu, 29 Nov, 2018 at 2:33 PM
Can I remove some of my cycles from the history view?
Currently this is not possible. However, you can be sure that Ava is not using values that significantly differ from your averages in the predictions. In ...
Mon, 24 Sep, 2018 at 1:03 PM
How many cycles are calculated in my averages?
Only your last six cycles are included in your averages. This happens because your body changes by time, and your averages shall be up-to-date and reflect...
Mon, 24 Sep, 2018 at 1:03 PM
I manually calculated my averages but they do not match with those displayed. Why?
To display cycle length average values to you, Ava uses the median value. If your cycles are regular this number should not deviate from your average. For...
Mon, 24 Sep, 2018 at 1:03 PM
Why are my charts not aligned in parameter history?
Your charts are aligned! But instead of cycle day 1 they are aligned on the day of ovulation. This means that you can clearly recognize the pattern of eac...
Mon, 24 Sep, 2018 at 1:03 PM
Is history view available also in pregnancy mode?​
No, currently history is not available in pregnancy mode.​
Mon, 24 Sep, 2018 at 1:03 PM