17 March 2020 9:30 GMT
Ava Support - COVID-19 Update

Dear Ava User,
We know the events happening in our community and around the world are unsettling and we at Ava are sending out our caring wishes to those affected by the circumstances surrounding the COVID-19 virus.

We've also been working to keep our employees as safe as possible, including advising those who can to work from home. Knowing that this pandemic is challenging to all of us, we want to continue to provide you with the best support we can. As of now, nothing has changed with our support hours or the way you can contact us. You have access to our FAQs and you can submit a support ticket any time.

We will do our best to continue responding to you in less than 24 hours, but we kindly ask for your patience if we are a bit delayed. We hope that you, your family, and friends stay healthy and well.

Liebe Ava-Benutzer,
Die Ereignisse in unserer Gesellschaft und auf der ganzen Welt sind beunruhigend und wir von Ava senden unsere fürsorglichen Wünsche an diejenigen, die von den Umständen im Zusammenhang mit dem COVID-19-Virus betroffen sind.

Auch wir möchten unsere Mitarbeiter so gut wie möglich schützen und ermöglichen es ihnen von zu Hause aus zu arbeiten. Diese Pandemie ist für uns alle eine Herausforderung und wir wollen Sie weiterhin so gut wie möglich unterstützen. An unseren Supportzeiten und der Art und Weise, wie Sie uns kontaktieren können, hat sich nichts geändert. Sie haben weiterhin Zugang zu unsereren FAQs und können uns jederzeit eine Email schreiben.

Wir werden Ihnen wie gewohnt in weniger als 24 Stunden antworten. Wir bitten Sie jedoch um Geduld, falls sich unsere Antwort an Sie etwas verzögern sollte. Wir wünschen Ihnen und Ihrer Familie und Freunden, dass Sie gesund und wohlauf bleiben.

Cycle History

What can I see in my “History” view?
Your History view consists of two different parts: “Cycle History” and “Parameter History”. In Cycle History, you have an overview of the basic characteri...
Mon, 24 Sep, 2018 at 1:02 PM
Where can I find my history view?
If you are using iOS you can navigate to your history view by tapping “History” on the top left of the health view. If you are using Android you can navig...
Mon, 24 Sep, 2018 at 1:02 PM
Why can't I see my history?
History view becomes available once you have entered your second cycle using Ava. This means that you have to have at least one data point in two different c...
Mon, 24 Sep, 2018 at 1:02 PM
How many cycles can I see in history?
In history view you can compare your last 12 cycles that you recorded with Ava. To be more precise you can see 11 past cycles or pregnancies in addition t...
Mon, 24 Sep, 2018 at 1:03 PM
Why can’t I see some of my cycles in history?
Only cycles with synced data are included in the history view. Make sure that you wear Ava every day to maximize the benefit of this view. 
Thu, 29 Nov, 2018 at 2:33 PM
Can I remove some of my cycles from the history view?
Currently this is not possible. However, you can be sure that Ava is not using values that significantly differ from your averages in the predictions. In ...
Mon, 24 Sep, 2018 at 1:03 PM
How many cycles are calculated in my averages?
Only your last six cycles are included in your averages. This happens because your body changes by time, and your averages shall be up-to-date and reflect...
Mon, 24 Sep, 2018 at 1:03 PM
I manually calculated my averages but they do not match with those displayed. Why?
To display cycle length average values to you, Ava uses the median value. If your cycles are regular this number should not deviate from your average. For...
Mon, 24 Sep, 2018 at 1:03 PM
Why are my charts not aligned in parameter history?
Your charts are aligned! But instead of cycle day 1 they are aligned on the day of ovulation. This means that you can clearly recognize the pattern of eac...
Mon, 24 Sep, 2018 at 1:03 PM
Is history view available also in pregnancy mode?​
No, currently history is not available in pregnancy mode.​
Mon, 24 Sep, 2018 at 1:03 PM