We are aware of some users receiving an error message when trying to sync their data (Error during upload on S3 / S4 / S6 / S9).
If so, please expect a delay for your data to appear in the app - your data could appear several hours after syncing.
Please keep your bracelet charged. There is no need to attempt to sync again in the meantime.
If your data doesn't appear before you go to bed, please wear your Ava as usual, and sync tomorrow. If a sync issue persists where you do not see the above Error message, please open a ticket so we can troubleshoot directly with you.

Wir sind informiert, dass einige Benutzer beim Versuch, ihre Daten zu synchronisieren, eine Fehlermeldung erhalten (Error during upload on S3 / S4 / S6 / S9).
Nach der Synchronisierung muss mit einer Verzögerung gerechnet werden, bis Ihre Daten in der App angezeigt werden. Die Daten können mehrere Stunden nach der Synchronisierung angezeigt werden, da die Daten nur langsam unsere Server erreichen.
Bitte stellen Sie sicher, dass ihr Ava aufgeladen bleibt. In der Zwischenzeit muss keine erneute Synchronisierung versucht werden.
Bitte tragen Sie heute Nacht, wie gewohnt Ihre Ava. Sollten Sie weiterhin Synchronsierungsprobleme haben, die nicht mit der obengenannte Fehlermeldung zusammenhängt, bitten wir Sie uns ein Nachricht zu schicken damit wir Ihnen weiterhelfen können.

Cycle History

What can I see in my “History” view?
Your History view consists of two different parts: “Cycle History” and “Parameter History”. In Cycle History, you have an overview of the basic characteri...
Mon, 24 Sep, 2018 at 1:02 PM
Where can I find my history view?
If you are using iOS you can navigate to your history view by tapping “History” on the top left of the health view. If you are using Android you can navig...
Mon, 24 Sep, 2018 at 1:02 PM
Why can't I see my history?
History view becomes available once you have entered your second cycle using Ava. This means that you have to have at least one data point in two different c...
Mon, 24 Sep, 2018 at 1:02 PM
How many cycles can I see in history?
In history view you can compare your last 12 cycles that you recorded with Ava. To be more precise you can see 11 past cycles or pregnancies in addition t...
Mon, 24 Sep, 2018 at 1:03 PM
Why can’t I see some of my cycles in history?
Only cycles with synced data are included in the history view. Make sure that you wear Ava every day to maximize the benefit of this view. 
Thu, 29 Nov, 2018 at 2:33 PM
Can I remove some of my cycles from the history view?
Currently this is not possible. However, you can be sure that Ava is not using values that significantly differ from your averages in the predictions. In ...
Mon, 24 Sep, 2018 at 1:03 PM
How many cycles are calculated in my averages?
Only your last six cycles are included in your averages. This happens because your body changes by time, and your averages shall be up-to-date and reflect...
Mon, 24 Sep, 2018 at 1:03 PM
I manually calculated my averages but they do not match with those displayed. Why?
To display cycle length average values to you, Ava uses the median value. If your cycles are regular this number should not deviate from your average. For...
Mon, 24 Sep, 2018 at 1:03 PM
Why are my charts not aligned in parameter history?
Your charts are aligned! But instead of cycle day 1 they are aligned on the day of ovulation. This means that you can clearly recognize the pattern of eac...
Mon, 24 Sep, 2018 at 1:03 PM
Is history view available also in pregnancy mode?​
No, currently history is not available in pregnancy mode.​
Mon, 24 Sep, 2018 at 1:03 PM