February 24, 2020 @ 10:16 (UTC) - Firmware update

Following our last firmware release, we are aware of users experiencing random vibration during the night, leading to a possible data analysis error in the morning when syncing.

Our Software team is aware of this situation and is working on a fix as we speak.

Continue using your Ava in the meantime and to make sure to charge your bracelet daily, for at least 3-4 hours prior to bedtime.

If you notice a solid pink light on top of your Ava, please unpair the device from your App and pair it again before wearing it to sleep.

There is no need to try updating your firmware manually as this shall happen automatically once the next version is available for you.

We will continue to update you here. If you already submitted a ticket, you will receive the same update by email.

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Aufgrund unseres letzten Firmware-Updates kann es sein, dass Benutzer während der Nacht willkürliche Vibrationen spüren, die am nächsten Morgen beim Synchronisieren zu einem möglichen Datenanalysefehler führen.

Unser Software-Entwicklungsteam ist sich dieser Situation bewusst und arbeitet in diesem Moment an einer Lösung.

Wir möchten Sie bitten, Ihre Ava in der Zwischenzeit weiter zu benutzen und sicherzustellen, dass Ihr Armband täglich mindestens 3-4 Stunden vor dem Schlafengehen aufgeladen wird.

Wenn Sie ein durchgehend, pinkes Licht auf Ihrer Ava bemerken, trennen Sie das Gerät bitte von Ihrer App und koppeln Sie es erneut, bevor Sie es zum Schlafen tragen.

Es ist nicht notwendig ein manuelles Update Ihrer Firmware zu veranlassen, da dies automatisch geschehen wird, sobald die nächste Version für Sie verfügbar ist.

Wir werden Sie hier weiterhin auf dem Laufenden halten. Wenn Sie bereits ein Ticket eingereicht haben, erhalten Sie die gleiche Mitteilung per E-Mail.

Cycle Report

What can I see in my cycle report?​
Your cycle report gives you an overview of the basic characteristics of your past cycles. More specifically, it includes information regarding your cycle ...
Mon, 24 Sep, 2018 at 1:03 PM
Where can I find my cycle report?
For iOS - navigate to the “More” view and then tap cycle report. Add the email address to which you want to send the report to and tap “Email report”.​ Fo...
Mon, 24 Sep, 2018 at 1:03 PM
Why can't I send my cycle report?​
The cycle report becomes available once you have entered your second cycle using Ava. This means that you have to have at least one data point synced to your...
Mon, 24 Sep, 2018 at 1:03 PM
How many cycles can I see in my cycle report?​
In the cycle report, you will see an overview of your last 12 completed cycles that you recorded with Ava.
Mon, 24 Sep, 2018 at 1:03 PM
Can I remove some of my cycles from the cycle report?​
It is currently not possible to choose which cycles are included or excluded from the cycle report. Your cycle report will include the last 12 completed cycl...
Mon, 24 Sep, 2018 at 1:03 PM
Is the cycle report also available in pregnancy mode?
Yes, the cycle report is available in pregnancy mode as well. The cycle report is available for all users in the different modes: cycle tracking, trying t...
Mon, 24 Sep, 2018 at 1:03 PM
Why can’t I see my pregnancy in the cycle report?​​
In the cycle report, you will only see your past 12 completed cycles that you recorded with Ava. Previous pregnancies, as well as your current cycle are not ...
Mon, 24 Sep, 2018 at 1:03 PM