February 24, 2020 @ 10:16 (UTC) - Firmware update

Following our last firmware release, we are aware of users experiencing random vibration during the night, leading to a possible data analysis error in the morning when syncing.

Our Software team is aware of this situation and is working on a fix as we speak.

Continue using your Ava in the meantime and to make sure to charge your bracelet daily, for at least 3-4 hours prior to bedtime.

If you notice a solid pink light on top of your Ava, please unpair the device from your App and pair it again before wearing it to sleep.

There is no need to try updating your firmware manually as this shall happen automatically once the next version is available for you.

We will continue to update you here. If you already submitted a ticket, you will receive the same update by email.

---

Aufgrund unseres letzten Firmware-Updates kann es sein, dass Benutzer während der Nacht willkürliche Vibrationen spüren, die am nächsten Morgen beim Synchronisieren zu einem möglichen Datenanalysefehler führen.

Unser Software-Entwicklungsteam ist sich dieser Situation bewusst und arbeitet in diesem Moment an einer Lösung.

Wir möchten Sie bitten, Ihre Ava in der Zwischenzeit weiter zu benutzen und sicherzustellen, dass Ihr Armband täglich mindestens 3-4 Stunden vor dem Schlafengehen aufgeladen wird.

Wenn Sie ein durchgehend, pinkes Licht auf Ihrer Ava bemerken, trennen Sie das Gerät bitte von Ihrer App und koppeln Sie es erneut, bevor Sie es zum Schlafen tragen.

Es ist nicht notwendig ein manuelles Update Ihrer Firmware zu veranlassen, da dies automatisch geschehen wird, sobald die nächste Version für Sie verfügbar ist.

Wir werden Sie hier weiterhin auf dem Laufenden halten. Wenn Sie bereits ein Ticket eingereicht haben, erhalten Sie die gleiche Mitteilung per E-Mail.

Solution home FAQ

Biphasic Parameter Pattern

What is a biphasic pattern?
Most women with ovulatory cycles will exhibit a biphasic parameter pattern. In this pattern, the physiological parameters increase in response to the incr...
Mon, 24 Sep, 2018 at 1:03 PM
How does Ava read my biphasic pattern?
Ava utilizes temperature and other physiological parameters to determine whether the cycle’s physiological parameters conform to the literature reported biph...
Mon, 24 Sep, 2018 at 1:03 PM
When does Ava read my biphasic pattern?
Ava assesses your chart for a biphasic pattern starting from six days after the estimated ovulation date (6 days post predicted ovulation date). Ava needs...
Mon, 24 Sep, 2018 at 1:03 PM
Ava said I had a biphasic pattern but I can’t see it in my temperature?
Ava utilizes temperature and other physiological parameters to determine whether the cycle’s physiological parameters conform to the literature reported biph...
Mon, 24 Sep, 2018 at 1:03 PM
I didn't get a notification about a pattern being recognized, what happened?
Ava needs to have gathered enough data about your cycle to assess a biphasic parameter pattern. If you did not have enough data or if the pattern is not e...
Mon, 24 Sep, 2018 at 1:03 PM
Ava notified me about a biphasic pattern in my parameters but it looks like it recognized it early because my luteal phase is way too long. Why did this happen?
This usually occurs on cycles that are outside of Ava’s approved range of 24 – 35 days. Ava recognizes when your physiological parameters conform to typical ...
Mon, 24 Sep, 2018 at 1:03 PM
Why can't I identify cycles with a biphasic pattern in my cycle report?​
Currently, you can only identify the cycles with a biphasic parameter pattern in the Ava app. You can find this information in the calendar, in the health ch...
Mon, 24 Sep, 2018 at 1:03 PM
I changed my period in my past cycles and I lost my biphasic confirmation. Why?​
Ava is only searching for a biphasic parameter pattern in the current cycle - retrospective assessments of past cycles cannot be done. Changing the period...
Mon, 24 Sep, 2018 at 1:03 PM
When do I get messages concerning my fertile window or ovulation?​
Every time you sync data with the Ava app, your fertility predictions are being updated. In case there is a change in your predictions, Ava informs you with ...
Mon, 24 Sep, 2018 at 1:03 PM