Status: SYNC ERROR
We are aware of some users receiving an error message when trying to sync their data (Error during upload on S3 / S4 / S6 / S9).
If so, please expect a delay for your data to appear in the app - your data could appear several hours after syncing.
Please keep your bracelet charged. There is no need to attempt to sync again in the meantime.
If your data doesn't appear before you go to bed, please wear your Ava as usual, and sync tomorrow. If a sync issue persists where you do not see the above Error message, please open a ticket so we can troubleshoot directly with you.

SYNCHRONISIERUNGSFEHLER
Wir sind informiert, dass einige Benutzer beim Versuch, ihre Daten zu synchronisieren, eine Fehlermeldung erhalten (Error during upload on S3 / S4 / S6 / S9).
Nach der Synchronisierung muss mit einer Verzögerung gerechnet werden, bis Ihre Daten in der App angezeigt werden. Die Daten können mehrere Stunden nach der Synchronisierung angezeigt werden, da die Daten nur langsam unsere Server erreichen.
Bitte stellen Sie sicher, dass ihr Ava aufgeladen bleibt. In der Zwischenzeit muss keine erneute Synchronisierung versucht werden.
Bitte tragen Sie heute Nacht, wie gewohnt Ihre Ava. Sollten Sie weiterhin Synchronsierungsprobleme haben, die nicht mit der obengenannte Fehlermeldung zusammenhängt, bitten wir Sie uns ein Nachricht zu schicken damit wir Ihnen weiterhelfen können.
Solution home FAQ

Biphasic Parameter Pattern

What is a biphasic pattern?
Most women with ovulatory cycles will exhibit a biphasic parameter pattern. In this pattern, the physiological parameters increase in response to the incr...
Mon, 24 Sep, 2018 at 1:03 PM
How does Ava read my biphasic pattern?
Ava utilizes temperature and other physiological parameters to determine whether the cycle’s physiological parameters conform to the literature reported biph...
Mon, 24 Sep, 2018 at 1:03 PM
When does Ava read my biphasic pattern?
Ava assesses your chart for a biphasic pattern starting from six days after the estimated ovulation date (6 days post predicted ovulation date). Ava needs...
Mon, 24 Sep, 2018 at 1:03 PM
Ava said I had a biphasic pattern but I can’t see it in my temperature?
Ava utilizes temperature and other physiological parameters to determine whether the cycle’s physiological parameters conform to the literature reported biph...
Mon, 24 Sep, 2018 at 1:03 PM
I didn't get a notification about a pattern being recognized, what happened?
Ava needs to have gathered enough data about your cycle to assess a biphasic parameter pattern. If you did not have enough data or if the pattern is not e...
Mon, 24 Sep, 2018 at 1:03 PM
Ava notified me about a biphasic pattern in my parameters but it looks like it recognized it early because my luteal phase is way too long. Why did this happen?
This usually occurs on cycles that are outside of Ava’s approved range of 24 – 35 days. Ava recognizes when your physiological parameters conform to typical ...
Mon, 24 Sep, 2018 at 1:03 PM
Why can't I identify cycles with a biphasic pattern in my cycle report?​
Currently, you can only identify the cycles with a biphasic parameter pattern in the Ava app. You can find this information in the calendar, in the health ch...
Mon, 24 Sep, 2018 at 1:03 PM
I changed my period in my past cycles and I lost my biphasic confirmation. Why?​
Ava is only searching for a biphasic parameter pattern in the current cycle - retrospective assessments of past cycles cannot be done. Changing the period...
Mon, 24 Sep, 2018 at 1:03 PM
When do I get messages concerning my fertile window or ovulation?​
Every time you sync data with the Ava app, your fertility predictions are being updated. In case there is a change in your predictions, Ava informs you with ...
Mon, 24 Sep, 2018 at 1:03 PM