UPDATE: 15 June 2020 9:30 GMT

Ava Support - COVID-19 Update

Dear Ava User,

We know the events happening in our community and around the world are unsettling and we at Ava are sending out our caring wishes to those affected by the circumstances surrounding the COVID-19 virus.

We've also been working to keep our employees as safe as possible, including advising those who can to work from home. Knowing that this pandemic is challenging to all of us, we want to continue to provide you with the best support we can. As of now, nothing has changed with our support hours or the way you can contact us. You have access to our FAQs and you can submit a support ticket any time.

We will do our best to continue responding to you in less than 24 hours, but we kindly ask for your patience if we are a bit delayed. We hope that you, your family, and friends stay healthy and well.

Note: Please add support@avawomen.com to your contacts to ensure that you will receive our reply.


Liebe Ava-Benutzer,

Die Ereignisse in unserer Gesellschaft und auf der ganzen Welt sind beunruhigend und wir von Ava senden unsere fürsorglichen Wünsche an diejenigen, die von den Umständen im Zusammenhang mit dem COVID-19-Virus betroffen sind.

Auch wir möchten unsere Mitarbeiter so gut wie möglich schützen und ermöglichen es ihnen von zu Hause aus zu arbeiten. Diese Pandemie ist für uns alle eine Herausforderung und wir wollen Sie weiterhin so gut wie möglich unterstützen. An unseren Supportzeiten und der Art und Weise, wie Sie uns kontaktieren können, hat sich nichts geändert. Sie haben weiterhin Zugang zu unsereren FAQs und können uns jederzeit eine Email schreiben.

Wir werden Ihnen wie gewohnt in weniger als 24 Stunden antworten. Wir bitten Sie jedoch um Geduld, falls sich unsere Antwort an Sie etwas verzögern sollte. Wir wünschen Ihnen und Ihrer Familie und Freunden, dass Sie gesund und wohlauf bleiben.

Hinweis: Bitte fügen Sie support@avawomen.com Ihren Kontakten hinzu, um sicherzustellen, dass Sie unsere Antworten erhalten und der Spamfilter diese Emails nicht herausfiltert.

Solution home FAQ

Biphasic Parameter Pattern

What is a biphasic pattern?
Most women with ovulatory cycles will exhibit a biphasic parameter pattern. In this pattern, the physiological parameters increase in response to the incr...
Mon, 24 Sep, 2018 at 1:03 PM
How does Ava read my biphasic pattern?
Ava utilizes temperature and other physiological parameters to determine whether the cycle’s physiological parameters conform to the literature reported biph...
Mon, 24 Sep, 2018 at 1:03 PM
When does Ava read my biphasic pattern?
Ava assesses your chart for a biphasic pattern starting from six days after the estimated ovulation date (6 days post predicted ovulation date). Ava needs...
Mon, 24 Sep, 2018 at 1:03 PM
Ava said I had a biphasic pattern but I can’t see it in my temperature?
Ava utilizes temperature and other physiological parameters to determine whether the cycle’s physiological parameters conform to the literature reported biph...
Mon, 24 Sep, 2018 at 1:03 PM
Why didn't I get a notification about a biphasic pattern?
Ava needs to have gathered enough data about your cycle to assess a biphasic parameter pattern. If you did not have enough data or if the pattern is not e...
Wed, 29 Jul, 2020 at 11:11 PM
Ava's biphasic mark was wrong. Why?
This usually occurs on cycles that are outside of Ava’s approved range of 24 – 35 days. Ava recognizes when your physiological parameters conform to typical ...
Wed, 29 Jul, 2020 at 11:13 PM
Why can't I identify cycles with a biphasic pattern in my cycle report?​
Currently, you can only identify the cycles with a biphasic parameter pattern in the Ava app. You can find this information in the calendar, in the health ch...
Mon, 24 Sep, 2018 at 1:03 PM
Why did I lose my biphasic mark when I moved my period?​
Ava is only searching for a biphasic parameter pattern in the current cycle - retrospective assessments of past cycles cannot be done. Changing the period...
Wed, 29 Jul, 2020 at 11:14 PM
When do I get messages concerning my fertile window or ovulation?​
Every time you sync data with the Ava app, your fertility predictions are being updated. In case there is a change in your predictions, Ava informs you with ...
Mon, 24 Sep, 2018 at 1:03 PM