UPDATE: 09 February 2021 07:30 PM GMT

Dear Ava User,

We always do our best to respond to your email within 24 hours, but due to circumstances surrounding the COVID-19 pandemic, we ask for your patience in case we are a bit delayed. Please add support@avawomen.com to your contacts to ensure that you will receive our reply. Stay healthy!

Your Ava Team

Liebe Ava Kundin,

Wir tun unser Bestes um Ihre e-mail innert 24h zu beantworten. Auf Grund der anhaltenden Pandemie, bitten wir Sie jedoch um Geduld, falls wir einmal länger brauchen. Bitte fügen sie support@avawomen.com zu Ihren Kontakten dazu, damit unsere Antworten Sie erreichen und nicht in Ihrem ‚spam‘ Ordner landen. Bleiben Sie gesund!

Ihr Ava Team

Data Protection

Is my data safe, private, and protected?
The data that your Ava records is encoded using a proprietary protocol. Whenever the Ava app communicates with our servers – for example, when your data i...
Mon, 24 Sep, 2018 at 1:02 PM
Is my data accessible by third parties?
Never! The only way of making your data available to third parties is if you decide to show the app to someone, like your partner or your doctor. Your ...
Mon, 24 Sep, 2018 at 1:01 PM
Why should I enable Customer Support to access my data?
We understand and recognize how private and important your personal health data is. In “App Settings” of the Ava app, there is an option for you to “Ena...
Mon, 12 Aug, 2019 at 3:43 PM
Will you use my data for anything else?
We are aware of the importance of processing personal data for you as a data subject and the protection of your privacy is of the utmost importance to us.  ...
Fri, 2 Aug, 2019 at 3:08 PM
Do you know what I'm doing when I wear the bracelet?
Ava can only tell whether you're awake or sleeping. The device only records your physiological data when you are wearing the Ava while sleeping and n...
Mon, 24 Sep, 2018 at 1:01 PM