17 March 2020 9:30 GMT
Ava Support - COVID-19 Update

Dear Ava User,
We know the events happening in our community and around the world are unsettling and we at Ava are sending out our caring wishes to those affected by the circumstances surrounding the COVID-19 virus.

We've also been working to keep our employees as safe as possible, including advising those who can to work from home. Knowing that this pandemic is challenging to all of us, we want to continue to provide you with the best support we can. As of now, nothing has changed with our support hours or the way you can contact us. You have access to our FAQs and you can submit a support ticket any time.

We will do our best to continue responding to you in less than 24 hours, but we kindly ask for your patience if we are a bit delayed. We hope that you, your family, and friends stay healthy and well.

Liebe Ava-Benutzer,
Die Ereignisse in unserer Gesellschaft und auf der ganzen Welt sind beunruhigend und wir von Ava senden unsere fürsorglichen Wünsche an diejenigen, die von den Umständen im Zusammenhang mit dem COVID-19-Virus betroffen sind.

Auch wir möchten unsere Mitarbeiter so gut wie möglich schützen und ermöglichen es ihnen von zu Hause aus zu arbeiten. Diese Pandemie ist für uns alle eine Herausforderung und wir wollen Sie weiterhin so gut wie möglich unterstützen. An unseren Supportzeiten und der Art und Weise, wie Sie uns kontaktieren können, hat sich nichts geändert. Sie haben weiterhin Zugang zu unsereren FAQs und können uns jederzeit eine Email schreiben.

Wir werden Ihnen wie gewohnt in weniger als 24 Stunden antworten. Wir bitten Sie jedoch um Geduld, falls sich unsere Antwort an Sie etwas verzögern sollte. Wir wünschen Ihnen und Ihrer Familie und Freunden, dass Sie gesund und wohlauf bleiben.

Data Protection

Is my data safe, private, and protected?
The data that your Ava records is encoded using a proprietary protocol. Whenever the Ava app communicates with our servers – for example, when your data i...
Mon, 24 Sep, 2018 at 1:02 PM
Is my data accessible by third parties?
Never! The only way of making your data available to third parties is if you decide to show the app to someone, like your partner or your doctor. Your ...
Mon, 24 Sep, 2018 at 1:01 PM
Why should I enable Customer Support to access my data?
We understand and recognize how private and important your personal health data is. In “App Settings” of the Ava app, there is an option for you to “Ena...
Mon, 12 Aug, 2019 at 3:43 PM
Will you use my data for anything else?
We are aware of the importance of processing personal data for you as a data subject and the protection of your privacy is of the utmost importance to us.  ...
Fri, 2 Aug, 2019 at 3:08 PM
Do you know what I'm doing when I wear the bracelet?
Ava can only tell whether you're awake or sleeping. The device only records your physiological data when you are wearing the Ava while sleeping and n...
Mon, 24 Sep, 2018 at 1:01 PM