October 4, 2019 @ 09:00 GMT - Issues with the latest i.OS versions 13./13.1 and 13.1.2.

We are aware that some users who updated to Ava iOS app 1.9.12 are (still) encountering data syncing issues due to the recent unexpected update of i.OS to 13.1.2.

We are working diligently to adapt our app to the recent changes within i.OS in order to ensure our users will be able to see their data correctly on our app.

Users who have access to an alternative device (Android) are recommended to sync their nightly data to an android version of our app.

We will publish updates here to keep you informed.

4. Oktober 2019 @ 09:00 GMT - Probleme mit den neuesten i.OS-Versionen 13./13.1 und 13.1.2

Wir sind uns bewusst, dass einige Benutzer, die auf Ava iOS 1.9.12 aktualisiert haben, (noch) Probleme mit der Datensynchronisierung haben, da i.OS kürzlich unerwartet auf 13.1.2 aktualisiert wurde.

Wir arbeiten mit Hochdruck daran, unsere App an die vor kurzem veröffentlichten Veränderungen in i.OS anzupassen, damit die Ava app unseren Nutzern ihre Daten korrekt anzeigt.

Wenn Sie auf ein alternatives Gerät (Android) zugreifen können, empfehlen wir Ihnen die Synchronisation mit einer Android-Version unserer App durchzuführen.

Wir werden hier Updates veröffentlichen, um Sie auf dem Laufenden zu halten.

Data Protection

Is my data safe, private, and protected?
The data that your Ava records is encoded using a proprietary protocol. Whenever the Ava app communicates with our servers – for example, when your data i...
Mon, 24 Sep, 2018 at 1:02 PM
Is my data accessible by third parties?
Never! The only way of making your data available to third parties is if you decide to show the app to someone, like your partner or your doctor. Your ...
Mon, 24 Sep, 2018 at 1:01 PM
Why should I enable Customer Support to access my data?
We understand and recognize how private and important your personal health data is. In “App Settings” of the Ava app, there is an option for you to “Ena...
Mon, 12 Aug, 2019 at 3:43 PM
Will you use my data for anything else?
We are aware of the importance of processing personal data for you as a data subject and the protection of your privacy is of the utmost importance to us.  ...
Fri, 2 Aug, 2019 at 3:08 PM
Do you know what I'm doing when I wear the bracelet?
Ava can only tell whether you're awake or sleeping. The device only records your physiological data when you are wearing the Ava while sleeping and n...
Mon, 24 Sep, 2018 at 1:01 PM