We are aware of some users receiving an error message when trying to sync their data (Error during upload on S3 / S4 / S6 / S9).
If so, please expect a delay for your data to appear in the app - your data could appear several hours after syncing.
Please keep your bracelet charged. There is no need to attempt to sync again in the meantime.
If your data doesn't appear before you go to bed, please wear your Ava as usual, and sync tomorrow. If a sync issue persists where you do not see the above Error message, please open a ticket so we can troubleshoot directly with you.

Wir sind informiert, dass einige Benutzer beim Versuch, ihre Daten zu synchronisieren, eine Fehlermeldung erhalten (Error during upload on S3 / S4 / S6 / S9).
Nach der Synchronisierung muss mit einer Verzögerung gerechnet werden, bis Ihre Daten in der App angezeigt werden. Die Daten können mehrere Stunden nach der Synchronisierung angezeigt werden, da die Daten nur langsam unsere Server erreichen.
Bitte stellen Sie sicher, dass ihr Ava aufgeladen bleibt. In der Zwischenzeit muss keine erneute Synchronisierung versucht werden.
Bitte tragen Sie heute Nacht, wie gewohnt Ihre Ava. Sollten Sie weiterhin Synchronsierungsprobleme haben, die nicht mit der obengenannte Fehlermeldung zusammenhängt, bitten wir Sie uns ein Nachricht zu schicken damit wir Ihnen weiterhelfen können.

What is Ava 2.0?

What are the specific changes between Ava 1.2 and 2.0 hardware?
Ava 2.0 is updated with the following features: Sleeker housing and strap design, more lightweight and comfortable Better battery life: lasts up to twice...
Wed, 10 Jul, 2019 at 12:00 PM
What is Ava 2.0 made of?
All our raw materials are medical grade and biocompatible, therefore, not harmful to human skin.  The Ava device as a whole, including the color pigment...
Mon, 15 Oct, 2018 at 10:42 AM
LED lights on Ava 2.0
Ava 2.0 Solid pink = Ava needs to be synced or to be paired to the app before wearing it again at night; if you wear the Ava with a solid pink light, it wi...
Tue, 29 Oct, 2019 at 7:55 AM
How can I update the firmware on my Ava bracelet?
The firmware of your Ava bracelet is updated automatically whenever there is a new firmware available. This update takes place right after data synchronizat...
Mon, 15 Oct, 2018 at 10:44 AM
Alarms feature
Where is the Alarm section in the app? In order to access the alarm section in the app, visit the “My Ava Bracelet” view through the “More” menu (for iOS)...
Mon, 15 Oct, 2018 at 12:18 PM
Can I use the alarm feature with Ava 1.2?
The alarm feature is only compatible with Ava 2.0 due to the newer hardware. 
Thu, 4 Oct, 2018 at 4:23 PM
I still have an Ava 1.2 - will you continue to provide support for me? Will my warranty still be valid for my Ava 1.2?
We will most definitely continue providing support to our customers and users of Ava 1.2. The validity of your warranty does not change because of the Ava 2....
Thu, 4 Oct, 2018 at 4:24 PM
If something goes wrong with my bracelet under warranty, can I pay the difference to receive a 2.0 for my replacement?
It is not possible to purchase upgrades for Ava 2.0.  We are more than happy to replace your Ava 1.2 for free under warranty.  Should you wish to re...
Mon, 15 Oct, 2018 at 11:35 AM
If something goes wrong with my bracelet under warranty, will my replacement be 1.2 or 2.0?
Replacement devices are given for the product that you currently have. If you have an Ava 1.2, your replacement will be an Ava 1.2 sensor pod. If you have a...
Thu, 4 Oct, 2018 at 4:21 PM