UPDATE: 09 February 2021 07:30 PM GMT

Dear Ava User,

We always do our best to respond to your email within 24 hours, but due to circumstances surrounding the COVID-19 pandemic, we ask for your patience in case we are a bit delayed. Please add support@avawomen.com to your contacts to ensure that you will receive our reply. Stay healthy!

Your Ava Team

Liebe Ava Kundin,

Wir tun unser Bestes um Ihre e-mail innert 24h zu beantworten. Auf Grund der anhaltenden Pandemie, bitten wir Sie jedoch um Geduld, falls wir einmal länger brauchen. Bitte fügen sie support@avawomen.com zu Ihren Kontakten dazu, damit unsere Antworten Sie erreichen und nicht in Ihrem ‚spam‘ Ordner landen. Bleiben Sie gesund!

Ihr Ava Team

What is Ava bracelet 2.0?

What are the specific changes between Ava 1.2 and 2.0 hardware?
Ava 2.0 is updated with the following features: Sleeker housing and strap design, more lightweight and comfortable Better battery life: lasts up to twice...
Wed, 10 Jul, 2019 at 12:00 PM
What is Ava 2.0 made of?
All our raw materials are medical grade and biocompatible, therefore, not harmful to human skin.  The Ava device as a whole, including the color pigment...
Mon, 15 Oct, 2018 at 10:42 AM
LED lights on Ava 2.0
Ava 2.0 Solid pink = Ava needs to be synced or to be paired to the app before wearing it again at night; if you wear the Ava with a solid pink light, it wi...
Tue, 29 Oct, 2019 at 7:55 AM
How can I update the firmware on my Ava bracelet?
The firmware of your Ava bracelet is updated automatically whenever there is a new firmware available. This update takes place right after data synchronizat...
Mon, 15 Oct, 2018 at 10:44 AM
Alarms feature
Where is the Alarm section in the app? In order to access the alarm section in the app, visit the “My Ava Bracelet” view through the “More” menu (for iOS)...
Mon, 15 Oct, 2018 at 12:18 PM
Can I use the alarm feature with Ava 1.2?
The alarm feature is only compatible with Ava 2.0 due to the newer hardware. 
Thu, 4 Oct, 2018 at 4:23 PM
Do you still provide support for Ava 1.2?
We will most definitely continue providing support to our customers and users of Ava 1.2. The validity of your warranty does not change because of the Ava 2....
Wed, 29 Jul, 2020 at 11:28 PM