Customer Support

Ava 2.0 is updated with the following features: Sleeker housing and strap design, more lightweight and comfortable Better battery life: lasts up to twice...

All our raw materials are medical grade and biocompatible, therefore, not harmful to human skin.  The Ava device as a whole, including the color pigment...

The improved features of Ava 2.0 - including advanced capabilities and higher quality hardware - are more expensive to produce. For this reason, we have incr...

Ava 2.0 Solid pink = Ava needs to be synced to the app before wearing it again at night; if you wear the Ava with a solid pink light, it will not record da...

The firmware of your Ava bracelet is updated automatically whenever there is a new firmware available. This update takes place right after data synchronizat...

Where is the Alarm section in the app? In order to access the alarm section in the app, visit the “My Ava Bracelet” view through the “More” menu (for iOS)...

The alarm feature is only compatible with Ava 2.0 due to the newer hardware. 

We will most definitely continue providing support to our customers and users of Ava 1.2. The validity of your warranty does not change because of the Ava 2....

It is not possible to purchase upgrades for Ava 2.0.  We are more than happy to replace your Ava 1.2 for free under warranty.  Should you wish to re...

Replacement devices are given for the product that you currently have. If you have an Ava 1.2, your replacement will be an Ava 1.2 sensor pod. If you have a...