UPDATE: 15 June 2020 9:30 GMT

Ava Support - COVID-19 Update

Dear Ava User,

We know the events happening in our community and around the world are unsettling and we at Ava are sending out our caring wishes to those affected by the circumstances surrounding the COVID-19 virus.

We've also been working to keep our employees as safe as possible, including advising those who can to work from home. Knowing that this pandemic is challenging to all of us, we want to continue to provide you with the best support we can. As of now, nothing has changed with our support hours or the way you can contact us. You have access to our FAQs and you can submit a support ticket any time.

We will do our best to continue responding to you in less than 24 hours, but we kindly ask for your patience if we are a bit delayed. We hope that you, your family, and friends stay healthy and well.

Note: Please add support@avawomen.com to your contacts to ensure that you will receive our reply.


Liebe Ava-Benutzer,

Die Ereignisse in unserer Gesellschaft und auf der ganzen Welt sind beunruhigend und wir von Ava senden unsere fürsorglichen Wünsche an diejenigen, die von den Umständen im Zusammenhang mit dem COVID-19-Virus betroffen sind.

Auch wir möchten unsere Mitarbeiter so gut wie möglich schützen und ermöglichen es ihnen von zu Hause aus zu arbeiten. Diese Pandemie ist für uns alle eine Herausforderung und wir wollen Sie weiterhin so gut wie möglich unterstützen. An unseren Supportzeiten und der Art und Weise, wie Sie uns kontaktieren können, hat sich nichts geändert. Sie haben weiterhin Zugang zu unsereren FAQs und können uns jederzeit eine Email schreiben.

Wir werden Ihnen wie gewohnt in weniger als 24 Stunden antworten. Wir bitten Sie jedoch um Geduld, falls sich unsere Antwort an Sie etwas verzögern sollte. Wir wünschen Ihnen und Ihrer Familie und Freunden, dass Sie gesund und wohlauf bleiben.

Hinweis: Bitte fügen Sie support@avawomen.com Ihren Kontakten hinzu, um sicherzustellen, dass Sie unsere Antworten erhalten und der Spamfilter diese Emails nicht herausfiltert.

What is Ava bracelet 2.0?

What are the specific changes between Ava 1.2 and 2.0 hardware?
Ava 2.0 is updated with the following features: Sleeker housing and strap design, more lightweight and comfortable Better battery life: lasts up to twice...
Wed, 10 Jul, 2019 at 12:00 PM
What is Ava 2.0 made of?
All our raw materials are medical grade and biocompatible, therefore, not harmful to human skin.  The Ava device as a whole, including the color pigment...
Mon, 15 Oct, 2018 at 10:42 AM
LED lights on Ava 2.0
Ava 2.0 Solid pink = Ava needs to be synced or to be paired to the app before wearing it again at night; if you wear the Ava with a solid pink light, it wi...
Tue, 29 Oct, 2019 at 7:55 AM
How can I update the firmware on my Ava bracelet?
The firmware of your Ava bracelet is updated automatically whenever there is a new firmware available. This update takes place right after data synchronizat...
Mon, 15 Oct, 2018 at 10:44 AM
Alarms feature
Where is the Alarm section in the app? In order to access the alarm section in the app, visit the “My Ava Bracelet” view through the “More” menu (for iOS)...
Mon, 15 Oct, 2018 at 12:18 PM
Can I use the alarm feature with Ava 1.2?
The alarm feature is only compatible with Ava 2.0 due to the newer hardware. 
Thu, 4 Oct, 2018 at 4:23 PM
Do you still provide support for Ava 1.2?
We will most definitely continue providing support to our customers and users of Ava 1.2. The validity of your warranty does not change because of the Ava 2....
Wed, 29 Jul, 2020 at 11:28 PM