17 March 2020 9:30 GMT
Ava Support - COVID-19 Update

Dear Ava User,
We know the events happening in our community and around the world are unsettling and we at Ava are sending out our caring wishes to those affected by the circumstances surrounding the COVID-19 virus.

We've also been working to keep our employees as safe as possible, including advising those who can to work from home. Knowing that this pandemic is challenging to all of us, we want to continue to provide you with the best support we can. As of now, nothing has changed with our support hours or the way you can contact us. You have access to our FAQs and you can submit a support ticket any time.

We will do our best to continue responding to you in less than 24 hours, but we kindly ask for your patience if we are a bit delayed. We hope that you, your family, and friends stay healthy and well.


Liebe Ava-Benutzer,
Die Ereignisse in unserer Gesellschaft und auf der ganzen Welt sind beunruhigend und wir von Ava senden unsere fürsorglichen Wünsche an diejenigen, die von den Umständen im Zusammenhang mit dem COVID-19-Virus betroffen sind.

Auch wir möchten unsere Mitarbeiter so gut wie möglich schützen und ermöglichen es ihnen von zu Hause aus zu arbeiten. Diese Pandemie ist für uns alle eine Herausforderung und wir wollen Sie weiterhin so gut wie möglich unterstützen. An unseren Supportzeiten und der Art und Weise, wie Sie uns kontaktieren können, hat sich nichts geändert. Sie haben weiterhin Zugang zu unsereren FAQs und können uns jederzeit eine Email schreiben.

Wir werden Ihnen wie gewohnt in weniger als 24 Stunden antworten. Wir bitten Sie jedoch um Geduld, falls sich unsere Antwort an Sie etwas verzögern sollte. Wir wünschen Ihnen und Ihrer Familie und Freunden, dass Sie gesund und wohlauf bleiben.

Bundles

Can I buy the bracelet without a bundle in the US?
Ava is being offered in 2 bundles. It is not possible to purchase an Ava outside of a bundle.  If you wish to purchase the simplest bundle, that would b...
Fri, 11 Jan, 2019 at 8:59 AM
Can I buy the bundles outside of the US?
Not currently. The bundles are in test phase in the U.S.  When this testing is completed successfully, Ava bundles will be developed in Europe as well.
Fri, 11 Jan, 2019 at 9:00 AM
Can I return my purchased bundle and exchange for a different bundle?
Returning a purchased bundle and exchanging for a different bundle is not possible at the moment but we are working on this as fast as possible.
Thu, 4 Oct, 2018 at 4:25 PM
I bought Ava Basic but now I want the 12-month money-back guarantee too – can I buy it separately?
Unfortunately, an upgrade to the Plus bundle to acquire the 12-month money-back guarantee isn't possible. The 12-month money-back guarantee can only be...
Thu, 12 Mar, 2020 at 5:01 PM