Ava bracelet & Technical troubleshooting

Can I sync my data without internet connection?
No, internet connection is needed when you sync your Ava bracelet to your phone to ensure that the data reaches our servers.    Once the data reaches our ...
Tue, 8 Feb, 2022 at 8:04 PM
Can I use Ava Fertility when I don't have internet connection?
You can wear your bracelet even if you don't have internet connection, just make sure it does not run out of battery as this would cause data to be lost...
Tue, 8 Feb, 2022 at 8:05 PM
How long can I use an Ava bracelet?
Your bracelet reaches the end of its tested life after 2 years, starting from the first day that you use it. We advise you not to use the bracelet beyond th...
Tue, 8 Feb, 2022 at 8:06 PM
How long will my Ava bracelet's battery last? And can I replace the battery myself?
The Ava bracelet has been tested for and is limited to a two-year lifetime. The battery is non-replaceable but when used properly, the bracelet's batter...
Tue, 8 Feb, 2022 at 8:08 PM
How long does a battery charge last?
A fully charged Ava bracelet will last through the night.
Tue, 8 Feb, 2022 at 8:09 PM
How do I know my Ava bracelet is recording data?
When you fasten the Ava bracelet around your wrist, the device will give a short vibration signal and the LED light on top of the bracelet gives a solid gre...
Tue, 8 Feb, 2022 at 8:11 PM
Is the bracelet sending data while I sleep?
No, the bracelet doesn't send any data while you're sleeping. It is only recording data.   Data is only transmitted when you are syncing your brac...
Tue, 8 Feb, 2022 at 8:13 PM
Does the strap come in different sizes?
Ava bracelet 2.0 and above fits wrists between 13.5 cm (5.3 in) and 21 cm (8.2 in).  Ava bracelet 1.2 fits wrists between 12.5 cm (4.9 in) and 19.5 cm (...
Tue, 8 Feb, 2022 at 8:14 PM
How can I update the firmware on my Ava bracelet?
The firmware of your Ava bracelet is updated automatically whenever there is a new firmware available. This update takes place right after data synchronizat...
Tue, 8 Feb, 2022 at 8:16 PM
My bracelet gets really hot, what should I do?
If you find that your bracelet is getting hot while wearing it on your wrist, please remove the device and discontinue use immediately.  If you find tha...
Tue, 8 Feb, 2022 at 8:17 PM