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Return, Refund, Referral

What is the 12-month money-back guarantee?
Please note that no product can guarantee pregnancy, Ava Fertility included. But if our product doesn't work for you, the least we can do is promise th...
Mon, 16 May, 2022 at 7:04 PM
What is the 6-month money-back guarantee?
Please note that no product can guarantee pregnancy, Ava Fertility included. But if our product doesn't work for you, the least we can do is promise th...
Mon, 16 May, 2022 at 7:07 PM
What is Ava's return/refund policy?
This FAQ is for EUROPE, DE, PL, CZE only Note: This policy applies to the original orders only (replacements are not covered under this policy). In the ...
Tue, 8 Feb, 2022 at 10:03 PM
Return policy US
Note: This policy applies to the original orders only (replacements are not covered under this policy).  Return policy US      Only Ava devices purc...
Tue, 8 Feb, 2022 at 10:04 PM
I got pregnant before my bracelet arrived, can I return it for a refund?
Congratulations on your pregnancy!       What you may find helpful is that Ava launched a pregnancy tracker within the Ava Fertility app which can be used...
Tue, 8 Feb, 2022 at 10:04 PM
If I find out that I have an infertility condition, can I return my Ava bracelet for a refund?
Ava offers the Plus and Premium bundles with a ‘money-back guarantee’ exactly to help you out with this risk. We know that customers who find out that they ...
Tue, 8 Feb, 2022 at 10:05 PM
What is the Referral Program?
Our Referral program is available in the US and in most European countries. In Germany, we currently do not offer Referrals. For every friend you refer ...
Tue, 8 Feb, 2022 at 10:06 PM
I used my friend's referral link but the discount didn't work!
A couple of things may have happened:    In addition to using your friend's referral link to purchase Ava Fertility, you also need to take note of ...
Tue, 8 Feb, 2022 at 10:07 PM
How long does it take to get my referral reward gift card?
This is a completely manual process as our team needs to verify that your friend(s) clicked your unique referral link to purchase Ava Fertility. Once your f...
Tue, 8 Feb, 2022 at 10:08 PM