We are currently undergoing structural changes in our support team and we are doing our best to reply to you within 2 - 3 business days. We apologize for the waiting time and kindly ask for your patience.

App

What do the different colors on my home screen mean?
Your Ava Fertility home screen changes color to reflect you fertility level:  Pink – Period  Purple – Low fertility  Light blue – High fertility  Dar...
Mon, 7 Feb, 2022 at 10:38 PM
Can I customize my “Health Data” view?​
You can customize your “Health Data” view and decide which graphs you want to see there. Simply go to “More” (for iOS) or “Menu” (for Android) and select “A...
Mon, 7 Feb, 2022 at 10:39 PM
I need to uninstall and reinstall the app. Will I lose my data?
Don't worry! Your data will not be lost if you need to uninstall and reinstall the app.  Your data is associated with your account (username) and i...
Mon, 7 Feb, 2022 at 10:43 PM
My app crashed. What do I do?
Please make sure that your phone software is up-to-date and you have downloaded the latest Ava Fertility app version.   If the issue persists, please co...
Mon, 7 Feb, 2022 at 10:45 PM
I have updated the Ava Fertility app - how can I see what is new?
We want to be sure that you get the maximum value out of Ava Fertility and that you are using the newest features. The first time that you open the Ava Fert...
Mon, 7 Feb, 2022 at 11:06 PM
Entering or editing logs
For Ava Fertility to work effectively, you’ll need to log in the app when you get your period. This gives the algorithm a baseline to understand your cycle ...
Mon, 7 Feb, 2022 at 11:08 PM
Where can I see the logs that I've entered?
You can see your logs at a glance in three places:   1. In your calendar: The purple dot above the date means you have logged something on this day. Tap...
Mon, 7 Feb, 2022 at 11:15 PM
The predicted period is incorrect. How do I adjust this?
When Ava Fertility predicts your period to happen, for example today, a pop-up window will remind you to edit, confirm or remove the period.     If you ar...
Mon, 7 Feb, 2022 at 11:17 PM
Adding or deleting custom logs
Select the logging button (via the "+" button at the bottom of the screen), choose the desired date in the date navigation bar at the top of the s...
Mon, 7 Feb, 2022 at 11:19 PM
How often did I sync in my cycle?
On the first day of a new cycle, Ava Fertility displays a message about your compliance in your previous cycle on your home screen. This is calculated as th...
Mon, 7 Feb, 2022 at 11:22 PM