We are currently undergoing structural changes in our support team and we are doing our best to reply to you within 2 - 3 business days. We apologize for the waiting time and kindly ask for your patience.

Pregnancy Mode, Miscarriage, Postpartum

I’m pregnant. Can I still use Ava Fertility?
Absolutely!    Within the Ava Fertility app, we have a Pregnancy Tracker mode that you can switch to once you’re pregnant. Simply go to “My Profile”, sele...
Tue, 8 Feb, 2022 at 9:05 PM
Can I see the information logged on Pregnancy mode if I change to Trying To Conceive (TTC) mode?
Yes, when you change from TTC to Pregnancy mode or vice versa, you will be able to see everything that was logged in the other mode.  However, the loggi...
Tue, 8 Feb, 2022 at 9:08 PM
How does the recommended weight range in Pregnancy mode work?
The range is calculated based on the user’s Body Mass Index (BMI) pre-pregnancy (the information is provided by the user in the onboarding of the pregnancy ...
Tue, 8 Feb, 2022 at 9:10 PM
I requested the Pregnancy Report but I still haven’t received it.​
It can take up to 30 minutes after requesting your report until you receive it in your email.  Please let us know in case you still don't receive t...
Tue, 8 Feb, 2022 at 9:12 PM
Can I generate the Pregnancy Report after my pregnancy has ended?​
The Pregnancy Report can only be generated while you are in Pregnancy mode. Similarly, the Cycle Report can only be generated when you are in the Cycle Trac...
Tue, 8 Feb, 2022 at 9:14 PM
How can I change the onboarding information for pregnancy mode?
We do not recommend changing your pregnancy onboarding information since it involves removing your pregnancy in the app entirely. However, you may do so...
Tue, 8 Feb, 2022 at 9:15 PM
How do you calculate the number of women who have conceived using Ava Fertility?
We count a user as pregnant if all of the following requirements are met:        The user has switched to pregnancy mode in the Ava Fertility app. (This e...
Tue, 8 Feb, 2022 at 9:17 PM