We are currently undergoing structural changes in our support team and we are doing our best to reply to you within 2 - 3 business days. We apologize for the waiting time and kindly ask for your patience.

Initial Setup

User Manual / App Guide / Tutorial
Find our User Manual and Ava Fertility App Guide for a screen-by-screen instruction here.  The tutorial is only shown upon first use of the Ava Fertilit...
Mon, 7 Feb, 2022 at 9:25 PM
How do I use Ava Fertility for the first time?
If you haven’t already done so, download the Ava Fertility app from the App Store™ or Google Play™ store and set up your account. Click here. Make sure you ...
Mon, 7 Feb, 2022 at 9:27 PM
Charging your Ava bracelet
Charge the Ava bracelet for at least four hours before its first use and for at least two hours daily, until the top LED turns solid green.  Onl...
Mon, 7 Feb, 2022 at 9:29 PM
Ava Fertility account setup and app download
Please download the Ava Fertility app onto your smartphone from: App Store™ for iPhone: "Ava Fertility"    Play Store™ for Android: "Av...
Mon, 7 Feb, 2022 at 9:33 PM
The password I want to set to my account is not accepted. Why?
Please make sure you follow the password rules we have for your own security: A minimum of 10 characters    A maximum of 128 characters     Passwor...
Mon, 7 Feb, 2022 at 9:57 PM
I didn't receive an email to activate my account.
We are unable to resend activation emails; however, you can check the following to see if this may have happened:    a) It’s possible the email may have e...
Mon, 7 Feb, 2022 at 9:59 PM
My activation link isn't working.
If your activation link doesn't work, it could be due to the following reasons:       Your account is already activated. Try logging into your acco...
Mon, 7 Feb, 2022 at 10:02 PM
Why I do need to enter information like my last period in the initial setup of the app?
When you first download the Ava Fertility app, it will ask you a series of questions, including when your last period was.     Knowing when your last peri...
Mon, 7 Feb, 2022 at 10:04 PM
Should I start using Ava Fertility on the first day of my cycle?
Start using Ava Fertility on any day of your cycle.  The most important thing is to wear the bracelet consistently while you sleep during your entire cy...
Mon, 7 Feb, 2022 at 10:06 PM
There is no power button on the Ava bracelet. How do I switch it on?
The Ava bracelet switches on automatically when it comes into direct contact with your skin. If you are wearing it on your wrist, a green sensor light on th...
Mon, 7 Feb, 2022 at 10:08 PM