Ava Customer Support

Find our User Manual and Ava Fertility App Guide for a screen-by-screen instruction here.  The tutorial is only shown upon first use of the Ava Fertilit...

If you haven’t already done so, download the Ava Fertility app from the App Store™ or Google Play™ store and set up your account. Click here. Make sure you ...

Charge the Ava bracelet for at least four hours before its first use and for at least two hours daily, until the top LED turns solid green.  Onl...

Please download the Ava Fertility app onto your smartphone from: App Store™ for iPhone: "Ava Fertility"    Play Store™ for Android: "Av...

Please make sure you follow the password rules we have for your own security: A minimum of 10 characters    A maximum of 128 characters     Passwor...

We are unable to resend activation emails; however, you can check the following to see if this may have happened:    a) It’s possible the email may have e...

If your activation link doesn't work, it could be due to the following reasons:       Your account is already activated. Try logging into your accou...

When you first download the Ava Fertility app, it will ask you a series of questions, including when your last period was.     Knowing when your last peri...

Start using Ava Fertility on any day of your cycle.  The most important thing is to wear the bracelet consistently while you sleep during your entire cy...

The Ava bracelet switches on automatically when it comes into direct contact with your skin. If you are wearing it on your wrist, a green sensor light on th...