We are currently undergoing structural changes in our support team and we are doing our best to reply to you within 2 - 3 business days. We apologize for the waiting time and kindly ask for your patience.

Account & Data

Account creation and deletion
To use Ava Fertility, you need to download the Ava Fertility app from the App Store™ or Google Play™ store and create an account. Follow the on-screen instr...
Tue, 8 Feb, 2022 at 7:34 PM
Account log in and log out
To log into your account, go to the Ava Fertility app and be sure you’ve created an account already – then enter your email address and password. If you for...
Tue, 8 Feb, 2022 at 7:35 PM
How do I change my Ava Fertility password?
You can change your Ava Fertility password at any time.    iPhone:  Tap the 3 horizontal dots at the bottom right of your Ava Fertility app screen to acc...
Tue, 8 Feb, 2022 at 7:37 PM
How do I change my account's email address?
Currently, we do not offer a feature to change the email address that is associated with your Ava Fertility account. If you no longer have access to tha...
Tue, 8 Feb, 2022 at 7:40 PM
Someone else tried to register with my email address – what do I do?
The best protection for you is if you follow our password rules and secure your account with a strong password.        It may happen that someone has a ...
Tue, 8 Feb, 2022 at 7:41 PM
How can I unlock my Ava Fertility account?
For your security, your account is locked for 30 minutes after several log in attempts. After this period you can try to log in again.       Alternatively,...
Tue, 8 Feb, 2022 at 7:43 PM
How do I change what I entered in the initial setup of the app?
If you entered wrong dates for your last period, this can easily be changed by clicking the + icon and adding or removing the period on dates in the past ac...
Tue, 8 Feb, 2022 at 7:44 PM
How can I share the data in the Ava Fertility app with my partner?
On your partner's phone, download the Ava Fertility app and log in with the same account that you are using on your phone.        Every time you sync...
Tue, 8 Feb, 2022 at 7:45 PM
Why should I enable Customer Support to access my data?
We understand and recognize how private and important your personal health data is. In “App Settings” of the Ava app, there is an option for you to “Ena...
Tue, 8 Feb, 2022 at 7:47 PM
Do you know what I'm doing when I wear the bracelet?
The Ava bracelet can only tell whether you're awake or sleeping.    The device only records your physiological data when you are wearing the Ava brac...
Tue, 8 Feb, 2022 at 7:48 PM