Ava Customer Support

What is Ava Fertility? 7

• What is Ava Fertility and is it right for me?
• How does Ava Fertility predict my fertile window and how accurate is it?
• How is Ava Fertility different from the temperature method and period tracking apps?
• Can Ava Fertility be used for contraception?
• Can I use Ava Fertility if I have PCOS?

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Initial Setup 12

• User Manual / App Guide / Tutorial
• How do I use Ava Fertility for the first time?
• Charging your Ava bracelet
• Ava Fertility account setup and app download
• The password I want to set to my account is not accepted. Why?

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App 19

• What do the different colors on my home screen mean?
• Can I customize my “Health Data” view?​
• I need to uninstall and reinstall the app. Will I lose my data?
• My app crashed. What do I do?
• I have updated the Ava Fertility app - how can I see what is new?

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Account & Data 10

• Account creation and deletion
• Account log in and log out
• How do I change my Ava Fertility password?
• How do I change my account's email address?
• Someone else tried to register with my email address – what do I do?

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Ava bracelet & Technical troubleshooting 22

• Why am I getting "data quality insufficient or N/A"?
• What are the specific changes between the Ava bracelet 2.0 and 2.1?
• What is the Ava bracelet 1.2?
• Is the Ava bracelet waterproof?
• What do the different LED lights on the Ava bracelet mean?

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Wear & Care of Ava Fertility 7

• Cleaning your Ava bracelet
• How to wear your Ava bracelet
• How long and how often do I need to wear the Ava bracelet?
• Can I wear the Ava bracelet if I take a nap?
• Should I wear the Ava bracelet if I'm sick or have a fever? Can it affect my temperature reading?

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Pregnancy Mode, Miscarriage, Postpartum 7

• I’m pregnant. Can I still use Ava Fertility?
• Can I see the information logged on Pregnancy mode if I change to Trying To Conceive (TTC) mode?
• How does the recommended weight range in Pregnancy mode work?
• I requested the Pregnancy Report but I still haven’t received it.​
• Can I generate the Pregnancy Report after my pregnancy has ended?​

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Understanding your health charts 10

• Why did my fertility indication change after moving my period?
• Does Ava Fertility confirm that I ovulated?
• Can Ava Fertility tell me how fertile I am?
• Can Ava Fertility tell if I'm pregnant?
• How long in average does it take for an Ava Fertility user to conceive?

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Payment & Shipping 12

• Where can I buy Ava Fertility?
• What is the difference between Ava Fertility Basic and Ava Fertility Plus?
• Why is Ava Fertility Plus not available in my country?
• Can I exchange my Ava Fertility Basic to Ava Fertility Plus and vice versa?
• Methods of Payment

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Return, Refund, Referral 9

• What is the 12-month money-back guarantee?
• What is the 6-month money-back guarantee?
• What is Ava's return/refund policy?
• Return policy US
• I got pregnant before my bracelet arrived, can I return it for a refund?

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